Van National Reviews 1,438

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Rated 5 out of 5 stars

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Rated 5 out of 5 stars

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied


Company details

  1. Used car dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Connor was excellent

Connor was excellent

Would absolutely use if needed in the future!! Thank you for professionalism and communication.

Made the process really smooth.

7 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Highly recommend

Toby at van national was great help. Made my experience buying a van very easy and gave me all information I needed. Would highly recommend.
No pressure and very helpful

7 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff, Alex helped me, fast and smooth service.
Alex makes a great brew.

7 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

We have used Tom at Van National for…

We have used Tom at Van National for three of our vans over the last couple of years. Highly recommend the service and wouldn’t go anywhere else. Highly recommend.

7 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Dealt with Alex

Dealt with Alex. Very easy transaction. Upfront and honest. Will definitely use again

6 January 2026
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Dealt With Lewis

Dealt With Lewis, Great young gent, very approachable and professional. Sale of my new sprinter went very well, Highly Recommended Van National as a company. Great stock of vans too at mega prices. Deals to be done.

1 January 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for your review - Happy New Year - Van National

Rated 5 out of 5 stars

The customer service from Scott was…

The customer service from Scott was excellent from start to finish, he was open, honest and communicative.
Would happily recommend this branch and Scott if you’re looking for a commercial vehicle.

30 December 2025
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for your review - Happy New Year - Van National

Rated 5 out of 5 stars

Great service

Great service! Not pushy and relaxed environment.

22 December 2025
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for your review - Happy New Year - Van National

Rated 5 out of 5 stars

Scott

Scott done a great job!

20 December 2025
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for your review - Happy New Year - Van National

Rated 5 out of 5 stars

Greet company

The company was very helpful from start to finish, kept me updated on everything, and was very polite and professional throughout the whole process.

I would recommend this company and thank you Scott for helping me get my first van.

20 December 2025
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for your review - Happy New Year - Van National

Rated 5 out of 5 stars

Very professional experience

Super efficient, great sales, support and aftercare. Big thanks to Ryan! 10/10

18 December 2025
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for your review - Happy New Year - Van National

Rated 5 out of 5 stars

Jacob brill bloke

Top seller , top service by Jacob , needs a promotion

13 December 2025
Unprompted review
Van National logo

Reply from Van National

Great to hear on behalf of Jacob and the team thank you for leaving us a review - Van National

Rated 5 out of 5 stars

Scott at Van National was a great help…

Scott at Van National was a great help from initial phone call all the way through to buying and driving away. No pushy sales tactics just good honest advice. This is the second time I’ve used Van National and will continue to do so for future vans

12 December 2025
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Vehicle Purchase

Had a great experience dealing with Alex who helped throughout the process of purchasing a new vehicle.

11 December 2025
Unprompted review
Van National logo

Reply from Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

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