Van National Reviews 1,438

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4.9

Used car dealer

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied

Company details

Used car dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.

Contact info

CLARENCE HOUSE, ST31AZ, STOKE-ON-TRENT, United Kingdom
01782 680099
sales@vannational.com
vannational.com

4.9

Excellent

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jan 24, 2026

Top service by Jacob

Top service by Jacob. Would deal with him again

Good service

Toby was our salesperson he polite and helpful, they provided a good service.

3 January 2026

Unprompted review

Reply from Van National

Jan 16, 2026

Thank you for your feedback - Van National

Jan 12, 2026

Vehicle purchase

Helpful and easy handover including a Part Exchange from Alex Grosvenor.

12 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Jan 12, 2026

Friendly

Friendly, helpful guy. All very easy.

12 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Jan 12, 2026

Ryan - Great Service & UpDates

Dealt with Ryan from the initial enquiry great service from start to finish with regular up-dates and arranged a super fast delivery, couldn't fault the service at all and the van is excellent - thanks again

9 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Jan 10, 2026

Absolutely brilliant service from…

Absolutely brilliant service from Lewis, top lad, left me alone didn’t hound me, really polite and sorted everything I needed.
Will definitely recommend
Cheers Lewis

10 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Jan 9, 2026

Very helpful lads,

9 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Thank you for your review - Van National

Jan 8, 2026

Very stress free approach to changing…

Very stress free approach to changing your van. Connor was very helpful from first contact through to completion. Very quick and easy to complete paperwork before you arrive via the portal link which was extremely helpful as I didn’t have long on the day of pick up to do paperwork, was in and out within 30 minutes. Would definitely buy of them again in future.

8 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Jan 8, 2026

Thank you Conner at Van National

Thank you Conner at Van National, I made enquiry Tuesday and had our new vehicle delivered within 24 hrs of payment. Great service!!

8 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Jan 8, 2026

Great service from Lewis and Van…

Great service from Lewis and Van National thanks for helping us with our van requirements

8 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

Jan 7, 2026

Focused, direct but never 'pushy'

Connor is a good guy - knew exactly what I wanted, how to get it, and even threw in a video of the van (in 2 ft deep snow). I've only just picked up the van, but did a 2.5hour journey home with no issues, so far. I have no doubt that if an issue arises, they will deal with it professionally and in a forthright manner.

7 January 2026

Unprompted review

Reply from Van National

Jan 14, 2026

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