Van National Reviews 1,438

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Rated 5 out of 5 stars

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Rated 5 out of 5 stars

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied


Company details

  1. Used car dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dealt with Toby and Nathan, great chaps!

Dealt with Toby and Nathan who let me have a great look around and answered all my questions. Very happy with the service and would recommend

4 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Toby and the team provided amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Adam did a great job supporting me…

Adam did a great job supporting me through adding a new van to the fleet options of vans were there and wasn’t pushed like other places I’ve been to

3 March 2026
Unprompted review
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Reply from Van National

Thank you for taking the time to leave a great review, on behalf of Adam and the Team thanks for using van national - see you again - Van National

Rated 5 out of 5 stars

Very amazing service by toby

Very amazing service by toby
Very helpful staff

3 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Toby and the team provided amazing and helpful service. We’ll be sure to pass on your feedback.

Best regards,
Van National

Rated 5 out of 5 stars

Excellent service from Ryan in sales

2 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your great feedback! We're pleased to hear Ryan provided excellent service — we’ll be sure to pass on your comments.

Best regards,
Van National

Rated 5 out of 5 stars

No hard sell

No hard sell, competant , knolegable staff, plenty of stock, would reccomend

28 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

It was a great experience dealing with…

It was a great experience dealing with Toby at Van National very professional from start to finish. I would recommend him to any one of interested in buying a van!!

27 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Easy experience

Scott was great, very friendly and made the sale very easy!

27 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Adam the sales man was very friendly…


Adam the sales man was very friendly service with smile the job been done in very short time thank you very much for the good service

27 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

We saw a truck advertised online and…

We saw a truck advertised online and called up and spoke to Tom. We came out and had a look the next day and test drove and paid a deposit, collected truck a week later.. all such an easy process and good experience all round. Tom has been very helpful throughout the whole experience.

26 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Van national were excellent start to finish.

Van national were very easy to deal with and straight forward process to purchase our new vehicle. We were served by Ryan, he was very welcoming and efficient with sorting out all the paper work. Would recommend this company to others.

26 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

great guys to deal with from start to…

great guys to deal with from start to finish. We brought 2 vans and was really happy with the experience

23 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Ryan looked after me really well

Ryan looked after me really well, he’s made everything really clear, really pleased with my truck!

24 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Ryan was super helpful and friendly!

Ryan was super helpful and friendly!! He really helped us navigate buying a truck and his service is what made us decide to go with van national!!

24 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Dealt with Jim Ryan start to end the…

Dealt with Jim Ryan start to end the service and communication was top notch

24 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Easy peasy!

Easy peasy way of buying a top quality, well looked after and very well presented second hand van!
Will definitely use again next time I'm in the market for one.
Ryan was first class from start to finish with his always to hand help, knowledge and guidance and proved to be a real credit to Van National.

24 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

The process was smooth and stress free

The process was smooth and stress free
you can really tell Van National care about customer satisfaction, i highly recommend stopping by if you are look for good quality vans, i dealt with Jacob and from start to finish he made sure everything went smooth.

20 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Van National excellent experience

Van National have been slick and efficient from start to finish.
The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions with professionalism, and nothing seemed to be a problem.

I felt well looked after as a customer!

I have already recommended the company to others and will continue to do so.

20 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our service. We really appreciate your recommendation! Van National

Rated 5 out of 5 stars

Great choice of vans

Great choice of vans, great service would highly recommend

21 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're delighted to hear you enjoyed our van selection and service. We really appreciate your recommendation!

Best regards,
Van National

Rated 5 out of 5 stars

Buying a Van off Scott

Brought a Van off Scott was really good and really helpful.

15 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback! We're glad to hear Scott was helpful and provided a positive experience. We’ll be sure to pass on your kind words.

Best regards,
Van National

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