Van National Reviews 1,438

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Rated 5 out of 5 stars

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Rated 5 out of 5 stars

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied


Company details

  1. Used car dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very helpful

12 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your review hope we see you again in the future should you require - Van National

Rated 5 out of 5 stars

Excellent Service

I recently bought a car from Tom Hassall and had a great experience. He was knowledgeable, upfront, and professional throughout the entire process. He communicated clearly, answered all my questions with confidence, and made the whole buying experience smooth and straightforward. Everything was delivered exactly as promised and right on time. It’s rare to come across someone so reliable and easy to deal with - I wouldn’t hesitate to recommend him.

10 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your review hope we see you again in the future should you require - Van National

Rated 5 out of 5 stars

Excellent service, quality vehicle

Just bought a great pickup with a pretty comprehensive warranty from Van National and it was a breeze from start to finish. Thanks Tom!

The truck's in great condition, and their attention to detail was exemplary.

Wouldn't hesitate to buy from Van National again: this is the kind of dealer that gives you confidence over the product and the service.

11 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your review hope we see you again in the future should you require - Van National

Rated 5 out of 5 stars

Perfect sale process

Perfect sale process - easy straightforward and second time buying a van, spot on

10 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your review hope we see you again in the future should you require - Van National

Rated 5 out of 5 stars

Excellent service

Excellent service, Toby was great to deal with, would highly recommend

9 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your review hope we see you again in the future should you require - Van National

Rated 5 out of 5 stars

Toby made my life so easy at van…

Toby made my life so easy at van national, purchased my new van with no problems at all,
Highly recommend van national and toby the sales advisor

7 February 2026
Unprompted review
Van National logo

Reply from Van National

On behalf of Toby and the wider team thank you for taking the time to leave a review of your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

Helpful

Helpful, no pressure sales. Quality vehicles.

7 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your review - Van National

Rated 5 out of 5 stars

Really good service by Toby

Really good service Toby was really helpful from start to finish and went above and beyond for me.
Would recommend

7 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you Gavin, Thank you for taking the time to leave us a review on behalf of Toby and the team thanks for choosing us - Van National

Rated 5 out of 5 stars

Van national are a great company to buy…

Van national are a great company to buy a vehicle from. Connor was more than helpful and made the whole process smooth. Excellent service !

6 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank Ryan appreciate you leaving us a great review, hope we see you again in the future should you require anything further - Van National

Rated 5 out of 5 stars

Bought my ford transit connect for from…

Bought my ford transit connect for from van national and I have to say the service and the customer care is absolutely brilliant and my sales man Alex was brilliant through the whole process made the buying process a breeze so I definitely recommend van national to anyone that’s looking for a van they will certainly take care of you and thank you Alex

6 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for taking the time to leave us a review of your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 5 out of 5 stars

A great company to do business with.

Alex was very professional and personable throughout the whole business transaction.
Every aspect of the deal was clearly explained, which made the buying process pleasurable.
I would highly recommend Vannational when making your next van purchase.

6 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you Tim, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 2 out of 5 stars

Legit company but poor customer service.

Legit company with a broad choice of vans available. I dealt with Scott Bentley who was great initially however once I had put the £500 deposit down he was hard to get a response from then onwards. I eventually got the van after some uncertainty, however I have emailed them since and he doesn’t seem to be responding now that I have paid them.

The van was supposed to get a full valet prior to purchasing but I don’t think this was even done as there was mould in the air vents and moss on the roof of the van upon receiving it.

The van was also supposed to get an MOT before being handed over but this was not the case. I was advised that they would pay the bill of the next MOT however due to their recent communication standards I find this hard to believe.

I think van national have a really good set up and could be a brilliant company but customer service is poor and could definitely be improved.

Due to this experience I would probably avoid in future.

22 January 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that you found our range of vans and initial service positive, but we’re genuinely sorry that your experience after placing your deposit did not meet expectations.

We apologise for the communication issues you’ve described and understand how frustrating that can be. That’s certainly not the level of service we aim to provide before or after a sale. Your comments regarding the valet and MOT are also concerning, and we will be reviewing these internally to ensure our preparation standards are consistently met.

Regarding the MOT contribution that was discussed, we would of course honour any commitment made. Please contact our Aftersales team directly at service@vannational.com, so we can address this promptly and restore your confidence.

We appreciate your honest feedback, as it helps us identify where improvements are needed.

Kind regards,
Van National – Customer Care Team

Rated 5 out of 5 stars

Van purchase

Tom was really helpful throughout the whole process and explained everything to me perfectly. The communication was also really good on the phone and emails. I also felt the company gave me a fair price for my car on the part exchange. Would definitely recommend to others

4 February 2026
Unprompted review
Van National logo

Reply from Van National

Thank you Corey, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Rated 4 out of 5 stars

Van purchase

Toby was helpful through out. Tidy van and easy process

4 February 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for taking the time to leave us a review, on behalf of Toby and the wider team thanks for choosing Van National

Rated 5 out of 5 stars

Jacob made the whole buying experience…

Jacob made the whole buying experience incredibly smooth. He sold me a great van at a fair price, and he was genuinely enjoyable to work with from start to finish. Honest, helpful, and easygoing. I’d happily recommend Jacob to anyone looking for a reliable vehicle and a stress‑free process.

2 February 2026
Unprompted review
Van National logo

Reply from Van National

Lovely to hear you had such a good experience on behalf of Jacob and the wider team thanks for choosing Van National

Rated 5 out of 5 stars

Fantastic experience

Quick simple. Great handover. Honest and to the point.

2 February 2026
Unprompted review
Van National logo

Reply from Van National

Lovely to hear thank you for leaving a great review - Van National

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