Vape.co.uk Reviews 

753
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting staff helpfulness and quick responses. Many appreciate the speedy, often next-day delivery, and efficient ordering. Consumers also commend the quality of products and wide range available, making them a preferred choice. However, some customers occasionally encountered issues with delivery, such as parcels not arriving or being misdelivered by carriers. A few also noted receiving incorrect or faulty products. Despite these instances, reviewers frequently highlight that the company's customer service promptly resolved these problems, often by resending orders or replacing items, reinforcing trust.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as fantastic, amazing, and... See more

Order

Customers had positive experiences with order, consistently reporting satisfaction with their purchases and... See more

Product

People report positive experiences with products, consistently expressing satisfaction with their purchases... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been my go to for awhile now, the first time I ever had an issue was today (one flavour was wrong, incredibly similar bottles and shades so an understandable mistake!) they rapidly got back t... See more

Rated 5 out of 5 stars

Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on... See more

Rated 5 out of 5 stars

Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing... See more

Rated 5 out of 5 stars

Amazing service, communication, and speedy delivery. One of the FREE battery devices was out of stock, so they emailed me to ask if I would like an extra pod instead, which is just fantastic customer... See more


Company details

  1. #23 of 125 best companies in Electronic cigarette store

Information provided by various external sources

Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!


Contact info

4.9

Excellent

TrustScore 5 out of 5

753 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(753)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service and communication, not to forget their super fast delivery. I would not go to any other company.
Could not rate this company high enough.
I must give a special thankyou to Shelley who has spent a lot of time helping with my issue and is amazing.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer!

I have full trust in this company and their products also id give 5 stars for excellent customer service. I ordered a wrong item and needed order cancelled they responding asap and successfully cancelled my order. THANKYOU AGAIN ☺️

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Best around!

Best around.

Have ordered a few times from here. Never had an issue. Ordered bank holiday Monday. Arrived today.

By far the cheapest out there!

100% recommend

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service (Emma) was fantastic

Customer service (Emma) was fantastic!

Issue with my initial order, asked for cancellation and refund email sent promptly.

Placed a new order, emailed with required info in which Emma replied within minutes and sent it out as next day delivery!!

Very impressed.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 15/5/26....item out for…

Ordered 15/5/26....item out for delivery morning of the 16/5/26...top service and great prompt dispatch... I think royal mail are great for small items... So you have a great little business going... Would highly recommend!!!... Thanks guys keep it up

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Had an issue with some pods I bought leaking.
Emailed and got a response straight away. I was given advise to try a different ohm, replacement pack sent out free of charge.
Very helpful, polite and efficient.
Thank you

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Extremely impressed

This is the second time im ordering and I couldn't be more impressed. The fast free delivery is insane and I claimed a free Lost Mary from my previous order, sent an email to claim it in my next order and received a reply virtually instant. I will continue to buy from this company. Super happy 😄

10 May 2026
Unprompted review
Rated 5 out of 5 stars

First time bought from them

First time bought from them, delivery next day and free chocolate and free vape next time i order from them. Plus flavours for cbd is unbelievible good, i was suprised for the quality. 5* no questions asked!

8 May 2026
Unprompted review

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