Vape 360 Uk Reviews 303

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its reliable service, quick delivery, and excellent product quality, often highlighting the wide selection of vapes and flavors available. Many appreciate the competitive pricing and the beneficial points system, which allows them to save money on future purchases. The ordering process is frequently described as straightforward and user-friendly, with many noting prompt communication and fast, free delivery. However, some reviewers were not happy with delivery issues, including delayed or missing orders, and occasional problems with incorrect or incomplete items. A few other people also felt that the product quality was inconsistent, with some receiving items that tasted foul or appeared to be fake.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising the fast and prompt delivery, with many... See more

Product

Reviewers highlight positive aspects of product, praising the good choice, great prices, and wide selection... See more

Order

Customers consistently note positive experiences with order, praising the easy-to-navigate web ordering page,... See more

Service

Users describe positive interactions with service, highlighting its reliability, helpfulness, and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the great, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more

Company replied

Rated 5 out of 5 stars

Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more

Company replied

Rated 5 out of 5 stars

Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more

Company replied


Company details

  1. Vaporiser shop

Written by the company

Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

303 reviews

5-star
4-star
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2-star
1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrible costumer service

First time I ordered 10 out of the 15 vapes were missing. It took multiple emails and a week to get the missing vapes sent. Second time I ordered half my order was wrong. When I contacted them they said the flavour I ordered was out of stock, so like basically enjoy this flavour. I told them I don’t like this flavour, and the answer was you got them really cheap, like at a really discounted price and if you wanted to send them back, shipping would cost more than the actual vapes so what do you want to do. I told them I don’t like this flavour and I won’t be using it so I want a refund. The answer was: this is not the outcome we were hoping for. And created a label to send them back with Royal mail 48. This was almost 3 weeks ago. Didn’t hear from them since. Will never use them again.

1 November 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Had a few questions regarding the rewards system, my emails were responded to straight away answering all my questions. When I received an order with a small item missing this was sent straight out to me with my next order. Reliable, trustworthy company and the customer service is excellent. Also great products and good value. Only recently started using this company but know that they will always have my future business as everything is so easy and hassle free with them which is somewhat of a rarity nowadays with companies. Keep up the good work 👍

10 November 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

vape selection is amazing

vape selection is amazing. delivery was overly quick backed with absolutely awesome customer service to help choosing awesome flavors.

9 November 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Vape360 has the best value around!

It was getting very expensive for me buying vapes in convenience stores for 5 or 6 pound a piece and i thought from now why not just buy in bulk and save at least £100.00 every month?

So that is what I did.

After searching online through so many vape stores I came across Vape360 and they had the best customer reviews and their business model was the easiest for me to use in terms of what I wanted.

I came across a ten pack of cola Lost Mary vapes for a reasonable price and i could not refuse, so i bought two just to last me a good while.

I would highly recommend Vape360 as they offer the best deals and the best value for money, easy communication and the best prices around.

I will definitely put through another order soon!

12 October 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Absolutely amazing service from these…

Absolutely amazing service from these guys … order is always on time and there is always someone available to answer any question I definitely recommend and worth 5 ⭐️⭐️⭐️⭐️⭐️

11 October 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

I love to buy my vapes from Vape 360…

I love to buy my vapes from Vape 360 Uk.
They provide the best service, quick delivery and professional customer service.
Thanks,
Esperanza

7 October 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 1 out of 5 stars

Terrible service

Terrible service, received order with 3 vapes missing. Contacted them to advise. 1st Email reply asked for order number again, did that, then 2nd e mail sent me a copy of original shipment to tell me its on its way, advises received that but missing vapes, then after 3 days was asked for packaging, advised didnt have it as recycled, then received yet another mail to ask if I was ordering again as they would send 1 vape with it, Even though i'm missing 3!! Have no idea if i'll ever see the missing vapes, wouldnt use them again. Very poor customer service

5 October 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 5 out of 5 stars

Love these vapes

Love these vapes! So delicious

7 October 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

Rated 5 out of 5 stars

Good prices and easy to use website

Good prices and easy to use website

27 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

Rated 5 out of 5 stars

100% Satisfaction

Very good service. Substantial variety of products. Prices are also very competitive. No hesitation to recommend anyone.

5 October 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

Rated 5 out of 5 stars

I had a fantastic experience shopping

I had a fantastic experience shopping, the website is user-friendly, making it easy to browse their extensive range of vaping products. The ordering process was smooth, and my items arrived promptly. The quality of the products met my expectations, and their customer service was responsive and helpful when I had a query. I’ll be returning customer for sure. 🙌

20 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

Rated 5 out of 5 stars

Company with integrity

Their wide selection of vape products, friendly staff, and speedy delivery have made my vaping experience truly exceptional. I can't recommend them enough! 😄🌬️💨

27 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

"We're thrilled to hear you had a great experience! Looking forward to serving you again. 😊"

Rated 5 out of 5 stars

Excellent service

Excellent service, great delivery, fantastic vapes wouldn't use anybody else online

19 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

Cheers to your kind words! We're eagerly waiting for your next visit. Vape on!

Rated 5 out of 5 stars

A great company I use a lot

A great company I use a lot, I get the caramel tobacco in bulk and it’s cheaper and fast service too.

4 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

Thanks for the stellar review! We appreciate you choosing Vape 360. Hope to catch you again soon.

Rated 4 out of 5 stars

Vape 360 are a reputable company with…

Vape 360 are a reputable company with good quality products who deliver on time

20 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

Your feedback means the world to us. Can't wait to welcome you back! Stay cloud-chasing!

Rated 5 out of 5 stars

Brilliant product excellent price

Where do you start, amazing company, good affordable quality product. The best thing is aswell you ring up and you speak to a human no press this that or the other and that is such a rare thing nowadays. And if you do encounter a problem they sort it immediately and I really mean immediately, cannot fault them in any way at all, we'll done mcr, keep up the excellent work as you have for me the last 4 years.

21 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

Your kind words are much appreciated. Thank you for choosing Vape 360.

Rated 4 out of 5 stars

Loads of variations to choose from

Loads of variations to choose from, good prices.. delivery took much longer than expected but I think that's down to Royal Mail..

16 September 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

So glad to have you as a customer! Thanks for the shout-out. Until next time, happy vaping!

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