I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more
Company replied
Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 0161 818 4666
- contact@thevape360.com
- vape360.co.uk
4.5
Excellent
301 reviews
Replied to 86% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rubbish
Rubbish. Don't order from them. I ordered two different vape juices and they emailed me saying one isn't in stock so do I want x2 Blueberry, so I emailed back saying No ill order another juice as I didn't want two of the same juices...they sent x2 Blueberry anyway. Quick to take my money but but happy to mess up my order.
21 March 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Vape 360
Have been using these guys for a while now and can't fault them in any way. Excellent service, fantastic delivery, always there to help if you have any questions or need help with vapes etc. I would recommend to anyone who wants to stop smoking and try vapeing. Fantastic 👍
15 March 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Eleaf tc40w
Great products at a very competitive price. Fast free delivery. Would highly recommend.
3 December 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
amazing service!
I HAD problem with an order - it was rectivied with a quick phone call - great service
8 March 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Absolutely appalling service
Absolutely appalling service
Ordered a £70 order and was delivered to the wrong address and went missing and never received a replacement or credit just got told they will lose out and then totally ignored now and still out of pocket never again will I shop with them
17 February 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Next day delivered excellent
I am very happy with my purchase, I ordered some vape pod’s on Wednesday and they were delivered the very next day.
Very happy indeed
22 February 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Absolutely shocking customer service!
Absolutely shocking customer service!! Always used and previously had no issues at all however now have an issue with a non disposal vape customers service do not want to know! Email replies appalling, passing blame to manufacturer and told to contact them but then advised that I won't receive much help even if I contact the manufacturer!!!! Will not be using these ever again so disappointing
14 February 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
EXCELLENT
To say it’s a little family run business I wouldn’t go anywhere else! Also very helpful online and on the phone to say dpd lost my parcel and I had no luck with them for 4 days the senders are extremely excellent and helped me fix it right away so thank you!
1 February 2024
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
This business does not anything about vapes
This business does not know anything about vapes or vape tanks and the person i spoke to struggles with english.
I questioned about the uwell valyrian 2 pro tank, on the description they have copied over from the uwell original website that the tank can hold upto 8ml liquid.
I already have one but i recently brought the 8ml glass and found that they dont fit the uk valyrian 2 pros.
I called and asked you have this description that it holds up 8ml liquid is it guaranteed. This person kept saying we do 2ml tanks and its best you use 2ml and funny thing is he kept repeating the same thing with "you know" at the end of his sentence.
Does not know anything about vapes or tanks i really dont understand how these guys run some of these vape shops when they have no knowledge and they are fobbing people of by giving the wrong descriptions
23 January 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
They messed up my order and when I…
They messed up my order and when I tried to return the incorrect item I was told to keep them as an apology and when I placed my next order they would include the missed vapes. I placed another order, no extra vapes arrived so I emailed the company and have been fobbed of over and over again even though I have all the proof. I won't be using this company again shocking customer service
19 January 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Return customer highly recommend
I have ordered in bulk twice now and I am over the moon with the products I received. They offer great prices and fast delivery and better yet is the choice of brand and flavours. I like sweet tasting disposable vapes so I’m working my way through the site to find my favourites. Have recommended friends who are also happy with the quality of the products and will continue to rave about vape360 and the rewards system is fantastic too just an added bonus to an already seemless experience. Keep
It up guys
29 December 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Very quick delivery
Very quick delivery. Always good prices. Been a customer for a long time excellent service
30 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
speedy delivery with excellent customer…
speedy delivery with excellent customer service, I am strongly suggest vape 360 to all my friend
21 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Dragbar is good. Service is excellent
Dragbar is good - Twin Pack at low price.
Good services
Fast Delivery
21 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Horrible costumer service
First time I ordered 10 out of the 15 vapes were missing. It took multiple emails and a week to get the missing vapes sent. Second time I ordered half my order was wrong. When I contacted them they said the flavour I ordered was out of stock, so like basically enjoy this flavour. I told them I don’t like this flavour, and the answer was you got them really cheap, like at a really discounted price and if you wanted to send them back, shipping would cost more than the actual vapes so what do you want to do. I told them I don’t like this flavour and I won’t be using it so I want a refund. The answer was: this is not the outcome we were hoping for. And created a label to send them back with Royal mail 48. This was almost 3 weeks ago. Didn’t hear from them since. Will never use them again.
1 November 2023
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Great company to deal with
Great company to deal with. Had a few questions regarding the rewards system, my emails were responded to straight away answering all my questions. When I received an order with a small item missing this was sent straight out to me with my next order. Reliable, trustworthy company and the customer service is excellent. Also great products and good value. Only recently started using this company but know that they will always have my future business as everything is so easy and hassle free with them which is somewhat of a rarity nowadays with companies. Keep up the good work 👍
10 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
vape selection is amazing
vape selection is amazing. delivery was overly quick backed with absolutely awesome customer service to help choosing awesome flavors.
9 November 2023
Unprompted review
Reply from Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.