My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vapebig are an excellent company offering a good selection of vapes at very good prices.The vapes are a very good quality and value for money.The customer service is very good and a customer is kept f... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
Company replied
Company details
- Vaporiser shop
- also in
- Electronics store
- Health and beauty shop
- Online marketplace
- Tobacco shop
- Tobacco supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.1
Great
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Nice products cheap & best 🤗
Nice products cheap & best 🤗
Highly Recommend
8 October 2024
Unprompted review
Reply from Vapebig
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our products nice, affordable, and top quality. We truly appreciate your recommendation and look forward to serving you again soon.
Regards,
Rachel
happy customer
was a very good turnaround time. will order again. prices are very good too
10 October 2024
Unprompted review
Reply from Vapebig
Hi,
Thank you for your great feedback! We're pleased to hear that you were satisfied with our turnaround time and prices. We look forward to serving you again soon.
Regards,
Rachel
Scam company, website is riddled with errors.
I would avoid this place, placed an order online for items, different ones were received, so I checked the website for the returns address, and sent these back at my own cost. The delivery was signed for, heard nothing so contacted the help email, and the person said, ‘oops you’ve sent it to the old address. We haven’t bothered updating that on the website, just like we didn’t bother updating no longer stocked items’
Who would leave an old address on your website for returns though, absolute idiocy.
“I’ll try and get the package from the old address”. Never heard anything back so basically lost the whole amount plus my postage costs for return.
Avoid, I’ll be raising this to be looked into as fraud through the bank.
27 September 2024
Unprompted review
Reply from Vapebig
Hi,
We are truly sorry to hear about your experience. This is not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience you've faced with your order and the return process. One of our customer service agents will reach out to you shortly to assist in resolving this matter.
Kind regards,
Rachel
I have managed to give up smoking 🚬 …
I have managed to give up smoking 🚬 these vapes have helped me on the way ..
24 September 2024
Reply from Vapebig
Hi Jayne,
Thank you for sharing your wonderful achievement with us! We're thrilled to hear that our vapes have helped you give up smoking. Your success story is truly inspiring, and we're honored to be a part of your journey.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Rachel
Great prices fast delivery 5⭐️
9 September 2024
Reply from Vapebig
Hi,
Thank you for your fantastic review! We're thrilled to hear that you appreciated our great prices and fast delivery. Your 5⭐️ rating means a lot to us.
We look forward to serving you again soon!
Warm regards,
Rachel
Best prices and fast delivery,nice and…
Best prices and fast delivery,nice and easy shopping online😊
10 September 2024
Reply from Vapebig
Hi,
Thank you for your wonderful feedback! We’re glad to hear that you enjoyed our best prices, fast delivery, and easy online shopping experience. It’s always a pleasure to serve customers like you.
Looking forward to your next visit!
Rachel
Brilliant Service
Brilliant Service, cheap prices and next day delivery. Much better than some other companies out there. Would definitely recommend.
9 September 2024
Unprompted review
Reply from Vapebig
Hi,
Thank you for your fantastic review! We're delighted to hear that you're pleased with our service, prices, and speedy next-day delivery. Your recommendation means the world to us, and we’re glad to know you found our service better than others out there.
We look forward to welcoming you back soon, and if you ever need anything, feel free to get in touch!
Best regards,
Rachel
Happy customer
I was a little hesitant after reading the reviews of people saying this website is a scam, but I received my order today!
A good deal on the vapes i like & apart from Royal Mail taking there time to deliver I am super happy 😊
4 September 2024
Unprompted review
Reply from Vapebig
Hi Ella
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received your order and are happy with the vapes. We apologize for any delays caused by Royal Mail, but we're glad to know that you're satisfied with your purchase.
If you have any questions or need further assistance, feel free to reach out. We appreciate your trust and look forward to serving you again!
Thanks
Helen
Good service
Good service, my Vapes were received on time. Extremely much cheaper than any other vape website, would highly recommend.
21 August 2024
Unprompted review
Reply from Vapebig
Hi
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your vapes were delivered on time and that you found our prices competitive. Providing excellent service and value is our top priority, so it means a lot to us to hear that you would highly recommend us.
If you need anything in the future, don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Rachel
Scammers!!!
I categorically do not recommend this company, buy from other, decent sellers! I paid 210 euros for 20 vapes on April 25. The parcel arrived in Ireland and got lost in Dublin. On May 22, I started asking for a refund and am still asking to this day. At first they told me that I needed to wait for the parcel to return to UK. The parcel returned to the seller's warehouse on June 25. All this time they feed me promises and ask me to wait three working days for the money to be credited. Once during the whole week I was asked if I wanted my money back. I answered I want. The next week they asked me how I paid: from a card or PayPal. I replied that it was from the card. The third week I was asked to wait three working days, the money was sent. No money left. The manager has some kind of stupid way of communicating - he texts me at 15.40-15.45 at the end of his working day. All this drags on for months. People simply have no conscience. For me, 200 euros is a lot of money. I can forgive 20 euros, but not 200. Today is July 18th and I still haven’t received my money back. Do not buy anything from this company!!!
25 April 2024
Unprompted review
Great service
Great service, goods were received in good time and I was contacted personally to assure me they would be despatched. I received an email with a tracking number so very happy. Extremely good value, much cheaper than any other website, would highly recommend.
5 July 2024
Unprompted review
Reply from Vapebig
Hi Mark
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service and that your order arrived promptly. It's great to know that our personal touch and the tracking updates made a positive difference for you.
We're also happy to provide the best value for our customers. Your recommendation means a lot to us! If you need anything in the future, don't hesitate to reach out.
Thanks again for choosing us!
Warm regards,
Rachel
Scam
Same experience as the previous recent 1 star review. Ordered but not received anything and so far not getting any response and not delivery tracking information??
Seems like I have also been scammed.
29 June 2024
Unprompted review
Terrible think I have been scammed…
Terrible think I have been scammed received order confirmation no delivery and contacted customer services no one has got back to me ….don’t waste your money
18 June 2024
Unprompted review
Reply from Vapebig
Hi Christopher
Thank you for your kind words! We're thrilled to hear that you were pleased with our product and the speedy delivery. Your satisfaction is our top priority, and it's great to know we met your expectations.
We look forward to serving you again soon!
Best regards,
Rachel
Cheapest pro max 4000
Cheapest pro max 4000 I could find, good selection of vapes on their website. Will order from here from now on. Cheers.
17 May 2024
Unprompted review
Reply from Vapebig
Hi Sony
Thank you for your fantastic review! We're glad to hear you found the Pro Max 4000 at the best price with us and that you enjoyed our selection of vapes. We're excited to have you as a regular customer!
If you have any questions or need further assistance, please don't hesitate to reach out. Cheers, and thanks again for choosing us!
Warm regards,
Rachel
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