My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
Company replied
So glad I switched to vapebig products. They are quality products and much cheaper than a leading brand no names mentioned 😊 They are very smooth to smoke and so much choice of flavours a lot bigger... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
Company details
- Vaporiser shop
- also in
- Electronics store
- Health and beauty shop
- Online marketplace
- Tobacco shop
- Tobacco supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.2
Great
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great customer service and fast…
Always great customer service and fast delivery at great prices
28 September 2026
Reply from Vapebig
Hi Julie,
Thank you for your lovely feedback! We’re delighted to hear you’re happy with our customer service, fast delivery and great prices. We really appreciate your continued support.
Kind Regards
Vapebig
Vapebig are an excellent company…
Vapebig are an excellent company offering a good selection of vapes at very good prices.The vapes are a very good quality and value for money.The customer service is very good and a customer is kept fully up to date with orders and deliveries.
27 September 2026
Reply from Vapebig
Hi there,
Thank you so much for your fantastic feedback and recommendation! We’re pleased to hear you’re happy with our product selection, quality, prices and customer service. We’re always happy to keep you updated on your orders and deliveries.
Kind Regards
Vapebig
Easy to use website order every month…
Easy to use website order every month without fail so easy and convenient for myself
27 September 2026
Reply from Vapebig
Hi Lisa,
Thank you for your lovely feedback! We’re delighted to hear that you find our website easy to use and convenient for your regular monthly orders. We really appreciate your continued support.
Kind Regards
Vapebig
Reply from Vapebig
Hi there,
Thank you for your great feedback! We’re pleased to hear you’re happy with our fast delivery, product selection and competitive prices. We really appreciate your support.
Kind Regards
Vapebig
Bought the pack of 10 Crystal Pro Max…
Bought the pack of 10 Crystal Pro Max Banana Ice to try and now I’m glad I did. No issues with any of them, good battery life, and Banana Ice is spot on - not too strong, nice and refreshing. Much cheaper buying the 10 pack. Would definitely reorder.
25 September 2026
Reply from Vapebig
Hi Natalie,
Thank you for your fantastic feedback! We’re delighted to hear you’re enjoying the Crystal Pro Max Banana Ice and that you’re happy with the battery life, flavour and value of our multipacks. We look forward to serving you again!
Kind Regards
Vapebig
Great communication regarding out of…
Great communication regarding out of stock items in my order and expedited delivery to compensate - highly recommend for their customer service and value
25 September 2026
Reply from Vapebig
Hi Rebecca,
Thank you so much for your lovely feedback and recommendation! We’re pleased to hear you were happy with our communication and the expedited delivery arranged for the out-of-stock items. Providing great customer service and value is important to us, and we really appreciate your support.
Kind Regards
Vapebig
On time 😃🫠😃😃
24 September 2026
Reply from Vapebig
Hi John,
Thank you for your lovely feedback! We’re delighted to hear your orders are arriving on time. We really appreciate your support!
Kind Regards
Vapebig
I have never ever been disappointed…
I have never ever been disappointed with anything and always have 100% service
23 September 2026
Reply from Vapebig
Hi there,
Thank you so much for your fantastic feedback and continued trust in us! We’re thrilled to hear that you’ve never been disappointed with our service. Your support means a lot to us!
Kind Regards
Vapebig
Excellent company I have been using…
Excellent company I have been using regularly for a while
19 September 2026
Reply from Vapebig
Hi Vicky,
Thank you for your continued support! We’re delighted to hear that you’ve been using our services regularly and really appreciate your kind feedback.
Kind Regards
Vapebig
Reply from Vapebig
Hi there,
Thank you very much for your kind words! We’re thrilled to hear you’re happy with our service and really appreciate your feedback.
Kind Regards
Vapebig
Reply from Vapebig
Hi Sue,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with our products, delivery and prices. We really appreciate your continued support.
Kind Regards
Vapebig
Great service always use this site
16 September 2026
Reply from Vapebig
Hi Lita,
Thank you for your kind words! We’re so pleased to hear that you’re happy with our service and continue to use our site. We really appreciate your support.
Kind Regards
Vapebig
Never made a mistake with an order and…
Never made a mistake with an order and quick delivery.
16 September 2026
Reply from Vapebig
Hi there,
Thank you for your fantastic feedback! We’re delighted to hear that you’ve had a smooth experience with your orders and our quick delivery. We really appreciate your support.
Kind Regards
Vapebig
Reply from Vapebig
Hi Sal,
Thank you so much for your kind words! We’re thrilled to hear that everything has been amazing as always. We really appreciate your continued support.
Kind Regards
Vapebig
Reply from Vapebig
Hi Chris,
Thank you for your great feedback! We’re pleased to hear you’re happy with our quick delivery and communication. We really appreciate your support.
Kind Regards
Vapebig
Fast delivery
I have shopped at Vapebig for years cant fault them .. Fast delivery and you stock the vapes I love
14 September 2026
Reply from Vapebig
Hi Brenda,
Thank you so much for your fantastic feedback and continued support over the years! We’re delighted you’re happy with our fast delivery and that we stock the vapes you love.
Kind Regards
Vapebig
Avoid paid for 2 vapes one was faulty…
Avoid paid for 2 vapes one was faulty and one was fine emailed and said even sent a video as proof and the response you get next time u order we will put it in for you, one breaking the law for a start i have paid for items not my fault that one was faulty should never have to order again to receive working product will be contacting trading standards and back to claim money back all emails sent as proof
31 August 2026
Unprompted review
Reply from Vapebig
Hi Lee,
We’re sorry to hear about your experience. Please contact our support team at support@vapebig.co.uk so we can look into this and assist you further.
Kind Regards,
Vapebig
Still haven’t recieved my order which…
Still haven’t recieved my order which was placed 9 days ago
17 August 2026
Reply from Vapebig
Hi Anna,
We’re sorry to hear that you haven’t received your order yet. Please contact our support team at support@vapebig.co.uk so we can look into this and assist you further.
Kind Regards,
Vapebig
Quick and amazing service
17 August 2026
Reply from Vapebig
Hi Tyler,
Thank you for your kind feedback! We really appreciate your support and are glad you were happy with our service.
Kind Regards,
Vapebig
Could not fault you.
14 August 2026
Reply from Vapebig
Hi Debbie,
Thank you for your kind feedback! We really appreciate your support and are glad you were happy with your experience.
Kind Regards,
Vapebig
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.