My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
Company replied
So glad I switched to vapebig products. They are quality products and much cheaper than a leading brand no names mentioned 😊 They are very smooth to smoke and so much choice of flavours a lot bigger... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
Company details
- Vaporiser shop
- also in
- Electronics store
- Health and beauty shop
- Online marketplace
- Tobacco shop
- Tobacco supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.1
Great
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid paid for 2 vapes one was faulty…
Avoid paid for 2 vapes one was faulty and one was fine emailed and said even sent a video as proof and the response you get next time u order we will put it in for you, one breaking the law for a start i have paid for items not my fault that one was faulty should never have to order again to receive working product will be contacting trading standards and back to claim money back all emails sent as proof
31 August 2026
Unprompted review
Reply from Vapebig
Hi Lee,
We’re sorry to hear about your experience. Please contact our support team at support@vapebig.co.uk so we can look into this and assist you further.
Kind Regards,
Vapebig
Still haven’t recieved my order which…
Still haven’t recieved my order which was placed 9 days ago
17 August 2026
Reply from Vapebig
Hi Anna,
We’re sorry to hear that you haven’t received your order yet. Please contact our support team at support@vapebig.co.uk so we can look into this and assist you further.
Kind Regards,
Vapebig
Quick and amazing service
17 August 2026
Reply from Vapebig
Hi Tyler,
Thank you for your kind feedback! We really appreciate your support and are glad you were happy with our service.
Kind Regards,
Vapebig
Could not fault you.
14 August 2026
Reply from Vapebig
Hi Debbie,
Thank you for your kind feedback! We really appreciate your support and are glad you were happy with your experience.
Kind Regards,
Vapebig
Reply from Vapebig
Hi Tom,
Thank you for your kind feedback! We really appreciate your support and are glad you were happy with our service.
Kind Regards,
Vapebig
Incompetent.
Placed small order on 15th July 2026, money taken for order but no acknowledgement given since, plus no response from email or online. Website now appears down. Eventually refunded, so not a scammer, just incompetent.
15 July 2026
Unprompted review
Reply from Vapebig
We're very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We sincerely apologize for the lack of communication and any inconvenience caused.
We'd like the opportunity to investigate this matter and resolve it for you as quickly as possible. Please contact us with your order number and preferred contact details, or reply to our latest email if you've already been in touch. We'll look into your order immediately and ensure you receive an update.
Thank you for bringing this to our attention, and we appreciate the chance to make things right.
avoid.
Ordered some products 2 days ago, everything in stock, emailed today as paid for the 1-2 day shipping 24 hour tracking and haven’t got my items as they said the one i ordered was out of stock in the email, but when ordered it wasn’t. they haven’t emailed me back as i asked what others have they got that are in stock and never got back to me. rang them multiple times. this time got someone on the phone that did nothing pretty much, and was quite rude both times i have now spoken to them, and said that they’ll get back to me in 15 minutes about my order and never did. so have asked for a refund, so awaiting a refund. order at your own risk of possibility of not getting your own order.
26 May 2026
Unprompted review
Reply from Vapebig
Thank you for your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration caused.
Unfortunately, on rare occasions, stock levels can change unexpectedly, and we understand how disappointing it is to be informed that an item is unavailable after placing an order. We also apologise for the delay in responding to your email and for the lack of communication regarding alternative products.
We are particularly concerned to hear about your experience when contacting our customer service team, as this is not the level of service we aim to provide. Your comments have been noted and will be reviewed internally to help us improve.
We understand that you have requested a refund, and this will be processed as quickly as possible. We appreciate you bringing these issues to our attention and regret that we were unable to meet your expectations on this occasion.
Kind regards.
Easy to order and quick delivery…
Easy to order and quick delivery overall excellent service
8 May 2026
Reply from Vapebig
Thank you for your wonderful feedback!
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. Providing excellent service is always our goal, so it's great to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards.
Got what I wanted and was delivered on…
Got what I wanted and was delivered on time thank you
6 May 2026
Reply from Vapebig
Thank you for your kind review! We’re so happy to hear you got exactly what you wanted and that it arrived on time. Your support means a lot to us, and we look forward to serving you again!
Reply from Vapebig
Thank you for your great review! We’re delighted to hear you were happy with the fast delivery and great price. We truly appreciate your support and hope to serve you again soon!
Reply from Vapebig
Thank you so much for your amazing review! We’re thrilled to hear you were happy with the fast delivery. Your support truly means a lot to us, and we look forward to serving you again soon!
Reply from Vapebig
Thank you for your continued support and kind words! We’re delighted to hear you’re always happy with our excellent service and quick delivery. We truly appreciate your loyalty and look forward to serving you again soon!
Reply from Vapebig
Thank you for your wonderful review! We’re so pleased to hear you were happy with the value, customer service, and delivery service. Your kind feedback means a lot to us, and we look forward to serving you again in the future!
Poor Customer Service
I ordered some pouches and, after receiving no updates, contacted them five days later to ask where they were. Turns out they were out of stock the entire time. The refund is going to take another five days.
8 May 2026
Unprompted review
Reply from Vapebig
We’re very sorry to hear about your experience and understand your frustration. Unfortunately, the item went out of stock unexpectedly, and we apologize for the lack of communication and delay in updating you. Your refund has been processed, and while bank processing times can take a few days, we understand this has been inconvenient. We truly appreciate your feedback and will use it to improve our service and communication going forward.
Reply from Vapebig
Thank you for your fantastic review! We’re delighted to hear you loved the products, found great value, and were happy with the super quick delivery. Your support means so much to us, and we can’t wait to serve you again soon!
Reply from Vapebig
Thank you for your wonderful review! We’re delighted to hear you were happy with our brilliant, fast, and efficient service. Your kind feedback means a lot to us, and we look forward to serving you again soon!
Failed to provide product ordered
Failed to provide product ordered. Was informed the following day at 5pm (after I had chased them for tracking - I was after the item urgently).
29 April 2026
Unprompted review
Reply from Vapebig
Thank you for your feedback, and I’m really sorry for the inconvenience caused. I understand how frustrating this must have been, especially as you needed the item urgently and had to chase for an update
Unfortunately, we encountered an unexpected issue with stock availability, which led to the delay in notifying you. We should have communicated this sooner rather than waiting until you followed up, and I sincerely apologise for that
We’re reviewing our processes to ensure situations like this are handled more promptly and transparently in the future. If there’s anything we can do to make this right, please don’t hesitate to get in touch with us directly
Kind regards.
Very user-friendly and convenient
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable shopping experience.
8 April 2026
Unprompted review
Reply from Vapebig
Thanks so much for your kind feedback!
We’re really glad to hear that you found the website easy to use and convenient to navigate. It’s great to know the layout and browsing experience worked well for you, and that you’re enjoying the promotion updates too.
We truly appreciate your support and look forward to serving you again soon.
Many thanks,
Kind regards.
Poor service
Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received.
No communication from the vendor i.e.
Tracking number for the delivery
Notice of item being out of stock
Replies to my emails
Still awaiting refund for missing item. Will not be buying from this Company again.
20 April 2026
Unprompted review
Reply from Vapebig
Hi
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we aim to provide
We sincerely apologise for the delay with your order and the missing item. We understand how frustrating this must have been, especially given the expectations set around delivery times. We’re also sorry for the lack of communication regarding tracking and your emails — this is something we are actively working to improve
Regarding your missing item and refund, we would like to resolve this for you as quickly as possible. Please contact us directly at [support@vapebig.co.uk] with your order number we will prioritise your case immediately
We value your feedback and are using it to improve both our delivery process and customer communication
Kind regards
VAPE BIG Team.
I ordered from vape big on the 23rd of…
Avoid at all cost
I ordered from vape big on the 23rd of march was meant to be delivered on the 26th of march but was delivered to wrong address. I emailed vape big and they said that Royal Mail have said it was delivered correctly but if you look at the picture of where it was delivered it is the wrong front door. Vape big said they were going to appeal the Royal Mail but have now completely stopped responding. Really poor customer service. All I want is what I ordered.
27 March 2026
Unprompted review
Reply from Vapebig
Thank you for your feedback. We are very sorry to hear about your experience and apologise for the frustration this situation has caused.
We understand your concerns regarding the delivery and appreciate that the proof of delivery image appears to show a different address. When an issue like this is reported, we must work with Royal Mail's investigation process, which can sometimes take longer than expected.
We sincerely apologise if our communication has not met your expectations. This is not the level of service we aim to provide. We would like the opportunity to resolve this matter for you and ensure that you receive the outcome you are expecting.
Please contact us again with your order details, and we will review the status of the Royal Mail claim and provide you with an update as soon as possible.
Thank you for your patience and understanding.
Kind regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.