My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vapebig are an excellent company offering a good selection of vapes at very good prices.The vapes are a very good quality and value for money.The customer service is very good and a customer is kept f... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
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Company details
- Vaporiser shop
- also in
- Electronics store
- Health and beauty shop
- Online marketplace
- Tobacco shop
- Tobacco supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.1
Great
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Scam Stay Away
Ordered vapes from Vape Big, paid for next day delivery and guess what - NOTHING!!! I emailed them and was told ‘ sorry parcel lost in transit’ really! Was told refund will be issued in 4-5 days and once again NOTHING! Stay clear of this company!
23 January 2026
Unprompted review
Reply from Vapebig
Dear Customer
We’re very sorry to hear about your experience and understand your frustration
Unfortunately once parcels are handed over to the courier delays or losses can sometimes occur outside of our control As soon as we were informed that your parcel was lost in transit we immediately arranged a refund as per our policy
Refunds can take 4–5 working days to appear in your account depending on your bank’s processing time If you have still not received it, please contact us directly with your order details so we can check this for you as a priority
We truly apologise for the inconvenience caused and would like the opportunity to resolve this for you
Kind regards
Vape Big Support Team.
Great thankyou
1 January 2026
Reply from Vapebig
You’re very welcome! Please let us know if you need any further assistance
Kind regards,
Good value
Delivery as expected order every month very rare what I want is out of stock and delivery is always tracked the items are at a very good price much cheaper than shops
11 January 2026
Reply from Vapebig
Thank you very much for your positive feedback We’re really pleased to hear you’re happy with the value reliable delivery and our pricing We appreciate your continued monthly orders and look forward to serving you again
Your support means a lot to us!
Reply from Vapebig
Thank you for the great feedback! We’re delighted you enjoyed our service and appreciate you taking the time to share your experience.
I haven't received my order
I haven't received my order, still waiting delivery after placing the order 9 days ago. It states 2-4 working days delivery. Normally the service is very good
5 January 2026
Reply from Vapebig
Hi
We’re very sorry to hear that your order hasn’t arrived yet, and we completely understand how frustrating this must be—especially given our usual delivery times. Please accept our sincere apologies for the delay. This certainly isn’t the level of service we aim to provide
Our team would really like to look into this for you and resolve it as quickly as possible. Could you please contact us directly with your order number so we can investigate the delivery status and assist you right away?
Thank you for your patience and for your kind words about our service—we truly appreciate your support and hope to make this right for you.
Never received my order
Never received my order
Emailed and had no response
Will escalate with bank tomorrow
3 January 2026
Reply from Vapebig
Dear Julie
We are very sorry to hear this and sincerely apologise for the inconvenience caused
Please be assured that we take this matter very seriously
We have responded to all emails received and have also raised an investigation with the courier regarding your order. As soon as we receive an update, we will contact you immediately to resolve this for you
We kindly ask for a little more time to allow the courier to complete their investigation. Our team is committed to ensuring this is sorted as quickly as possible
Thank you for your patience and understanding
Many thanks and kind regards.
Reply from Vapebig
Thank you very much for your kind feedbackWe truly appreciate your trust and are glad to know you find our service reliable We look forward to supporting you again in the future
Kind regards.
Reply from Vapebig
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service and quick delivery. We truly appreciate your support and look forward to serving you again.
Yet again I’ve sent emails to vapebig…
Yet again I’ve sent emails to vapebig and yet again they haven’t replied to me.
They say they have sent me a refund but nothing has been received by my bank.
They told me to contact my bank which I have and they have told me they have not sent anything back to my account and to get back in touch with vape big but like I’ve said they do not answer there phone or reply to emails. But on trust pilot they can reply but not to me directly.
I would recommend that you don’t use this company as they don’t do what they say there going to do and just scam you out of your hard earned money.
12 December 2025
Unprompted review
Reply from Vapebig
Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration.
We sincerely apologise for any delays in communication and for the inconvenience caused regarding your refund. Please note that once a refund has been processed on our side, it can sometimes take several working days for the funds to appear in your account, depending on your bank's processing times.
We are concerned to hear that you have been unable to get the update you need. This is not the level of service we aim to provide. We would appreciate the opportunity to investigate this matter further and clarify the status of your refund.
Please contact us with your order details, and we will review your case as a priority and provide an update as soon as possible.
We apologise again for the inconvenience and thank you for bringing this matter to our attention.
Kind regards.
Brilliant company always have the…
Brilliant company always have the flavour I need and never no issues highly recommend.
27 December 2025
Reply from Vapebig
Thank you very much for your wonderful feedback! We’re delighted to hear that you always find the flavour you need and that your experience has been smooth. Your recommendation truly means a lot to us.
Affordable prices! Great deals and quick delivery
Affordable prices and some great deals. A wide range of products.
Loyalty points and money off too
26 December 2025
Reply from Vapebig
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our affordable prices, great deals, wide product range, and quick delivery. We’re also glad you’re enjoying the loyalty points and discounts. Your support is truly appreciated.
Fast delivery and excellent value
Excellent value and fast delivery. Good choice and well laid out web site.
26 December 2025
Reply from Vapebig
Thank you for your kind feedback. We’re delighted to hear that you’re happy with the value, fast delivery, product selection, and the layout of our website. We truly appreciate your support
Thanks & regards.
I have had to pay £5.00 as i received a…
I have had to pay £5.00 as i received a card from Royal Mail saying not enough postage was paid.
I don't even pay postage with my orders being over a certain amount!
Not very professional really
11 December 2025
Reply from Vapebig
Dear Customer
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused
You are absolutely right — orders over the qualifying amount should not incur any postage charges. We are very sorry that you were asked by Royal Mail to pay £5.00 due to insufficient postage, as this should not have happened
This is not the level of service we aim to provide, and we are currently looking into the matter to ensure it does not happen again. Please be assured that we will arrange a refund for the £5.00 paid.
Thank you for your patience and for making us aware of the issue. If you have any further concerns, please do not hesitate to contact us
Kind regards.
I have not received any tracking number…
I have not received any tracking number order and no one is picking up my call when I try to contact you. I also haven’t received any email replies, tracking number, or updates about my order. Please provide an update as soon as possible.
Thank you.
2 December 2025
Reply from Vapebig
Hi
Thank you for reaching out, and we sincerely apologise for the lack of communication
We understand your concern. We are currently looking into your order and will be getting in contact with you shortly with a full update. Thank you for your patience while we sort this out
Kind regards.
never had a problem ordering before but…
never had a problem ordering before but ordered in black Friday sales and been sent the wrong order, tried to email twice over the last 2 days to get the problem rectified and not heard anything back
28 November 2025
Reply from Vapebig
Hi
Thank you for getting in touch, and I’m really sorry to hear about your experience. This definitely isn’t the level of service we aim to provide, and I apologise that you received the wrong order—especially after our Black Friday sale—and that your emails haven’t been responded to yet.
Thank you for your patience, and again I’m sorry for the inconvenience this has caused. I’ll make sure we sort this out promptly.
Kind regards.
Reply from Vapebig
Hi
Thank you so much for your feedback! We really appreciate your continued support and are glad to hear you’re happy with our service. It means a lot to us
Many thanks and kind regards.
Love this online vape store extremely…
Love this online vape store extremely cheap with fast delivery. X
24 November 2025
Reply from Vapebig
Hi
Thank you so much for your feedback! We really appreciate your continued support and are glad to hear you’re happy with our service. It means a lot to us
Many thanks and kind regards.
Hayati pro max plus vape pen
So glad I switched to vapebig products. They are quality products and much cheaper than a leading brand no names mentioned 😊 They are very smooth to smoke and so much choice of flavours a lot bigger too so odviously saving you money in the long run. Thankyou vapebig.🥰
23 November 2025
Reply from Vapebig
Hi
Thank you for taking the time to leave such positive feedback. We’re pleased to hear that you’re enjoying the Hayati Pro Max Plus Vape Pen and that the quality, value, and flavour range have made a real difference for you. Delivering smooth performance and genuine long-term value is exactly what we aim for, so it’s great to know we’re hitting the mark
Your support is truly appreciated, and we look forward to continuing to serve you with products that deliver on both quality and cost
Many thanks
Regards.
Brilliant good value
25 November 2025
Reply from Vapebig
Hi
Thank you for your feedback. We’re pleased to hear you found our products to be excellent value. Delivering quality at a competitive price is a core part of what we do, so it’s great to know this came across
We appreciate your support and look forward to serving you again
Many thanks
Regards.
Shocking customer service.
Well over a month since i reported my issue with my order & still no resolution.
Completely useless customer service, they respond to reviews & pretend to care but they simply do not. Save your time & money & buy elsewhere.
30 October 2025
Unprompted review
Reply from Vapebig
Hi Stuart
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand your frustration with the delay in resolving your issue. This is clearly not the level of service we aim to deliver.
We take concerns like this seriously and would like the opportunity to properly review your case and bring it to a resolution as quickly as possible. If you’re able to contact our support team directly with your order details, we will prioritise this and ensure it’s addressed without further delay
We appreciate you raising this with us and apologise again for the inconvenience caused
Many thanks
Regards.
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