Vape Connect Reviews 3,399

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,125 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quick and efficient delivery service. Customers consistently highlight the excellent service, competitive pricing, and the wide variety of products and flavors available. Many appreciate the ease of ordering and the overall value, often noting that their orders arrive promptly and well-packaged. However, some customers mentioned issues with faulty products in previous orders and occasional delays in delivery. A few other people also felt that some packages arrived damaged, and there were instances of issues with email communications and unaddressed customer service inquiries.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the swift and... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent, first-class,... See more

Product

Customers had positive experiences with product, often praising the wide selection, good quality, and great... See more

Order

People report positive experiences with order, highlighting the ease of ordering online and the swift, often... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and great prices, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

one of the best experiences ive had from a online vape store. ive been buying vapes for 8yrs and this was the best. next day everytime ive purchased. cheap and reliable. I would recommend Al fakher 30... See more

Rated 5 out of 5 stars

As always, quick and efficient service,there has been a couple of orders that were a day later than expected but happy with everything. I buy IVG pro and Smart Max and it is ashamed that menthol are r... See more

Rated 5 out of 5 stars

Second order (husband ordered first one on my behalf) both came next day undamaged and correct. Website easy to use and better prices than shops.

Company replied

Rated 5 out of 5 stars

Brilliant variety of products and flavours at brilliant prices, and very fast delivery so easy to order been getting my vapes from here for 4 or 5 months now. Won't be getting the from anywhere else.... See more

Company replied


Company details

  1. #65 of 127 best companies in Electronic cigarette store
  2. #21 of 42 best companies in Tobacco shop
  3. #64 of 123 best companies in Vaporiser shop

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Recommend this company by my son-in law. Product’s are a lot cheaper than local shops and delivered when they said it would be. Just placed my 2nd order.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is top notch

Customer service is top notch
Had an order issue & it was swiftly resolved
Would highly recommend

2 February 2026
Vape Connect logo

Reply from Vape Connect

Hi Ricky,

Thanks for your review. We are thrilled to hear that that you're enjoying our service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars
Vape Connect logo

Reply from Vape Connect

Hi Denis,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Great company and quick delivery

Can't fault this company. Good price and next day delivery if you order the morning before. Always have a good variety of flavours.

4 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Denise,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Highly Recommended

Quick and speedy service with a reliable courier company. Good price too with free delivery.

9 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Yvonne,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Helpful and understanding

Delivery speed was great. I also messed up my order but no issue with return and different items being sent. Would highly recommend.

9 April 2026
Vape Connect logo

Reply from Vape Connect

Hi,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Quick delivery

Quick delivery

9 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Campbell,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Great service

Great service

8 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Jennie,

Thanks for your review. We are thrilled to hear that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Always quick delivery great chose and…

Always quick delivery great chose and cheaper than high street

6 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Jollie,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

less than 24 hrs from order to…

less than 24 hrs from order to delivery, now thats service

8 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Daniel,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Quick delivery and very good customer…

Quick delivery and very good customer support.

7 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Nurun,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 3 out of 5 stars

Excellent on some parts poor on other parts

I have given 3 stars because though the package arrived in excellent time and the order was exactly like I ordered one of the items arrived looked like it had been ripped open the contents seemed ok and even though I did send a email with a picture asking if it was OK to use i never had a response back. I have now thrown that item away as I did not feel comfortable using it.

8 April 2026
Rated 5 out of 5 stars

Brilliant variety of products and…

Brilliant variety of products and flavours at brilliant prices, and very fast delivery so easy to order been getting my vapes from here for 4 or 5 months now. Won't be getting the from anywhere else. Very very happy

8 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Sam,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Easy to order

Easy to order, very happy

8 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Nicola,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Fantastic service recommended to all

Fantastic service recommended to all

8 April 2026
Vape Connect logo

Reply from Vape Connect

Hi William,

Thanks for your review. We are thrilled to hear that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Top class customer service

Had an issue with delivery which was outwith their control and DPD’s problem.
Spoke to Darius at vape direct and within 2 minutes, the issue was resolved.
Top class customer service.
100%, I will be a returning customer.

16 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Danny,

Thanks for your review. We are thrilled to hear that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars
Vape Connect logo

Reply from Vape Connect

Hi David,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

On time every think correct

On time every think correct

6 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Jayne,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

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