Vape Connect logo
Visit website

Vape Connect Reviews 3,396

•
TrustScore 4.5 out of 5

4.7

Electronic cigarette store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient delivery, often arriving the next day. Many appreciate the competitive pricing, good deals, and the wide variety of products and flavors available. The ordering process is frequently described as easy, and the overall experience is seen as positive, with many intending to continue purchasing from this company. However, some customers experienced issues such as faulty products in previous orders or packages arriving squashed with damaged contents. A few people also reported that their orders were a day later than expected, and there were instances where an item arrived looking like it had been ripped open, with no response from the company regarding its usability. There were also mentions of being charged for delivery despite the website indicating free delivery for orders over a certain amount.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the incredibly fast... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the first-class, quick, and... See more

Product

Clients share positive opinions on product quality and variety. Many reviewers are satisfied with the... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of the ordering... See more

Price

Users describe positive interactions with price, consistently highlighting great prices, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

one of the best experiences ive had from a online vape store. ive been buying vapes for 8yrs and this was the best. next day everytime ive purchased. cheap and reliable. I would recommend Al fakher 30... See more

Rated 5 out of 5 stars

As always, quick and efficient service,there has been a couple of orders that were a day later than expected but happy with everything. I buy IVG pro and Smart Max and it is ashamed that menthol are r... See more

Rated 5 out of 5 stars

Second order (husband ordered first one on my behalf) both came next day undamaged and correct. Website easy to use and better prices than shops.

Company replied

Rated 5 out of 5 stars

One of the best if not the best online companies I've used and will continue to use for as long as they keep this first class service. Order one day and it's there the next. Can't fault them. The cour... See more

Company details

  1. #65 of 127 best companies in Electronic cigarette store
  2. #20 of 42 best companies in Tobacco shop
  3. #63 of 123 best companies in Vaporiser shop

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast delivery, excellent quality!

Fast delivery, excellent quality! This isn't my first time ordering and I'll keep ordering, thank you. I highly recommend it👍

28 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Valerii,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Delivered next day as ordered

Delivered next day as ordered, all correct

28 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Allan,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Excellent service

Excellent service, better than most large companys. Great selection of products with great offers.

28 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Josie,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

1 of the best online

Brilliant prices. Easy to order. Always fast despatch and delivery!! Unless I find a better deal elsewhere which isn't often at all. I use these 90% of the time

27 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Aiden,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Exactly what I wanted

Great quality for price and quick delivery, very happy with my order, would definitely buy again

27 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Amy,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Friendly

Very quickly to change delivery address when I made a mistake. Friendly

27 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Liam,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

10/10 will not shop any where else this…

10/10 will not shop any where else this shop tick all my boxes every single time amazing shop only shop I will spend my money in 10/10 service

27 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Simon,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Reliable service and products.

Always a great service. Fast delivery and quality products

27 April 2026
Vape Connect logo

Reply from Vape Connect

Hi,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Exactly as described

Second order (husband ordered first one on my behalf) both came next day undamaged and correct. Website easy to use and better prices than shops.

27 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Rachael,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Very happy with product and a good price

7 April 2026
Vape Connect logo

Reply from Vape Connect

Hi Shaun,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 1 out of 5 stars

awful

awful, ordered them on thur morn and didnt get them till tuesday, no warning on website about any holiday or big delay or i wouldnt have bought them..Half a cardboard box not sealed or nothing, there is at least 1cartridge in every vape not working, i no they are old stock as new stock has stickers on cartridges and these had none 🤬

4 April 2026
Rated 5 out of 5 stars

Great Service

Recommend this company by my son-in law. Product’s are a lot cheaper than local shops and delivered when they said it would be. Just placed my 2nd order.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is top notch

Customer service is top notch
Had an order issue & it was swiftly resolved
Would highly recommend

2 February 2026
Vape Connect logo

Reply from Vape Connect

Hi Ricky,

Thanks for your review. We are thrilled to hear that that you're enjoying our service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look