Dinner Lady Reviews 3,459

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products, often highlighting their value for money. Many people appreciate the variety of flavors available, with several mentioning specific favorites like Lemon Tart and other dessert-inspired options. The service is frequently described as excellent, with orders arriving swiftly and accurately, contributing to a very positive overall experience for consumers. However, some customers also noted issues with delivery, including delays or receiving incorrect items, and a few experienced problems with product quality such as faulty pods or difficulties opening bottles. Additionally, a small portion of people felt that customer service was unresponsive or unhelpful when issues arose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and super quick... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the high quality and good value... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of online ordering and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast shipping, efficient... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a different liquid to help us to stop smoking as others have been too sweet. We found the Café Tobacco which is much better for us and our order was received within 2 days which w... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery, age verification completed during purchase meaning items were simply posted without the need to be signed for. The products (nic salts) are high quality and good value for mone... See more

Company replied

Rated 5 out of 5 stars

Love Dinner Lady E-Liquids - they are really flavoursome. I prefer the Nic Salts in Lemon Tart flavour. (Many other flavours are lovely too) You actually get a hit of the pastry before the lemon - it’... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Dinner Lady products as part of the NHS stop smoking scheme and I've found them to be great! I think I got about 12 weeks supply and a vape for free and lots of info about vaping a... See more

Company replied


Company details

  1. #89 of 127 best companies in Electronic cigarette store
  2. #83 of 123 best companies in Vaporiser shop

About Dinner Lady

Written by the company

Dinner Lady award-winning vape products

Dinner Lady is an award-winning UK vape brand, manufacturing and selling premium quality e-liquids, Disposables, Devices and Accessories. Winner of 40+ awards, Dinner Lady products are now sold in over 115 countries around the world.

homepage REFILLABLE PODS e-liquids Devices accessories

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always on time delivery and good value…

Always on time delivery and good value products.

13 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Nigel,

Thank you for your wonderful review! We're delighted to hear that you’re happy with our timely delivery and the value of our products. Your satisfaction is our priority, and we appreciate your continued support.

Rated 4 out of 5 stars

Great service

Great service, would of gave co5 stars however my discount voucher didn’t work on checkout

13 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Claudine,

Thank you for your feedback! We're glad you were happy with our service. We're sorry to hear that your discount voucher didn’t work at checkout. If you get in touch with our customer support team, we'll be happy to look into this and make it right for you.

Thank you for bringing this to our attention—we appreciate your understanding!

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Great choice. Got what I needed no problem. Quick delivery.

13 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Helen,

Thank you for your fantastic feedback! We're glad you found the ordering process easy and appreciated our range of products. It's great to hear your order arrived quickly and you got exactly what you needed. If you ever need anything else, we're here for you!

Rated 5 out of 5 stars

Good reliable service very helpful very…

Good reliable service very helpful very quick delivery service highly recommend thanks

7 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Pardeep,

Thank you so much for your kind words! We're delighted to hear you found our service reliable, helpful, and quick. Your recommendation means a lot to us.

If you need anything else, please don’t hesitate to get in touch. Thanks again for choosing us!

Rated 5 out of 5 stars

Never had an issue brilliant company

Never had an issue brilliant company

9 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Harry,

Thank you for your kind words! We're thrilled to hear that you've never had any issues and consider us a brilliant company. Your satisfaction means a lot to us. If you ever need anything or have questions, we're always here to help.

Rated 5 out of 5 stars

The purchase arrived very quickly and…

The purchase arrived very quickly and safe. I still have one left front earlier purchase
I am very happy with what I bought.

8 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Agneta,

Thank you so much for your feedback! We're glad to hear your purchase arrived quickly and safely, and that you're happy with your order. We appreciate your continued support, and if you ever need anything else, please don’t hesitate to reach out.

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Michelle,

Thank you for your feedback! We're pleased to hear you found our service quick and efficient. If you need anything else or have questions, feel free to reach out.

Rated 5 out of 5 stars

Really efficient service

Really efficient service, prompt and always get the correct order.
Highly recommend

8 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Stewart,

Thank you so much for your kind words! We’re delighted to hear you’ve had consistently efficient service and received your orders promptly and accurately. Your recommendation means a lot to us.

If there’s ever anything more we can do for you, please let us know!

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order

8 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Paul,

Thank you for your feedback! We’re glad to hear you found the ordering process quick and easy. If you need any help or have questions in the future, just let us know.

Thanks for choosing us!

Rated 5 out of 5 stars

i have always had dinner lady,spearmint…

i have always had dinner lady,spearmint menthol,was running out so tried just menthol and was absolutely disgusting so now back to normal cos you’re didn’t have 10ml but dinner lady is great

9 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Wendy,

Thank you for sharing your experience with us. We're glad to hear you enjoy Dinner Lady Spearmint Menthol! We appreciate your feedback and will do our best to keep your favourite flavours in stock.

If you ever need any help finding your preferred products, please let us know—we’re here to assist!

Thank you for choosing us and for your continued support.

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Joanne,

Thank you for your lovely review! We’re delighted that you found ordering easy and delivery quick. Your satisfaction means a lot to us. If you need anything else, we’re always here to help.

Thanks for your support!

Rated 5 out of 5 stars

Very good service

Very good service

2 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Collin,

Thank you for your positive feedback! We're glad to hear you’re happy with our service. If you ever need anything, just let us know — we're always here to help.

Thanks for choosing us!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very prompt with delivery of orders

8 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Susan,

Thank you for your wonderful feedback! We're delighted to know that you’re happy with our customer service and prompt delivery. Your satisfaction is our top priority, and we appreciate your support. If you ever need any assistance, don’t hesitate to reach out.

Thanks again for choosing us!

Rated 2 out of 5 stars

I tried the Lemon Tart one

I tried the Lemon Tart one, Didn’t like it at all, Tasted nothing like Lemon, Kinda tasted Burnt and made me cough, I suppose everyone likes different.

11 April 2026
Unprompted review
Dinner Lady logo

Reply from Dinner Lady

Hi,

Thank you for sharing your honest feedback about the Lemon Tart e-liquid. We're sorry to hear it didn’t meet your expectations and that the flavour and experience weren’t quite right for you. Taste can be very personal, and we appreciate you giving it a try.

If you’d like any recommendations for other flavours that might suit your preferences better, our team would be happy to help. Your feedback is valuable as we strive to offer options everyone can enjoy.

Thanks again for taking the time to leave a review!

Rated 5 out of 5 stars

Allways taste good

8 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Stephen,

Thank you for your kind words! We’re thrilled to hear that our products always taste good to you. Your satisfaction means a lot to us. If you ever need recommendations or have any feedback, we’re here to help.

Thanks for choosing us!

Rated 5 out of 5 stars

I'm a regular buyer and not had any…

I'm a regular buyer and not had any issues with any orders.

7 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Diane,

Thank you so much for being a regular customer and for sharing your positive experience! We're delighted to hear you haven't had any issues with your orders. Your loyalty means a lot to us, and we look forward to continuing to provide you with great service. If you ever need assistance or have suggestions, please let us know.

Thanks again for your ongoing support!

Rated 5 out of 5 stars

Always good

Always good

7 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Kim,

Thank you for your feedback! We're glad to hear that you consistently have a good experience with our products. If you ever need assistance or have any questions, please let us know.

Rated 5 out of 5 stars

First class customer service

First class customer service

3 March 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Stevie,

Thank you for your kind words! We're thrilled to hear you had a first-class experience with our customer service. Providing exceptional support is our top priority, and your feedback means a lot to us. If there's ever anything we can assist you with, please let us know!

Rated 5 out of 5 stars

Nice vapes

Easy to find flavors I liked, good prices

2 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Lorraine,

Thank you so much for your feedback! We’re glad to hear you found flavors you love and our prices met your expectations. We aim to make your experience as easy and enjoyable as possible. If you ever need recommendations or assistance, feel free to reach out. Thanks again for choosing us!

Rated 5 out of 5 stars

Sent very fast

Sent very fast, always good
Flavours

31 March 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Nicolas,

Thank you for your kind words! We're delighted to hear that your order was delivered quickly and that you’re enjoying our flavours. Your satisfaction is our top priority. If you need any assistance or recommendations, please let us know!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look