Vape Elevate Reviews 

683
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

From start to finish a great purchasing experience. Website knowledgable to help make correct choices initially then email tips after purchase…great! Kept informed what stage purchase/delivery was at... See more

Rated 1 out of 5 stars

They are quick to take your money when ordering. Not possible to connect on phone number published. Emails enquiring about items under warranty go unanswered. Terrible shop and non existing customer s... See more

Rated 5 out of 5 stars

Top communication. Email on confirmation and despatch and a follow up. Big plus is UK stock holding NOT a UK website but then shipped from Europe with possible import tax etc Slight manufacturing d... See more

Rated 5 out of 5 stars

Ordered from these a couple of times, fabulous service! Had an issue where the glass mouth pieces for my vape (the one already inside and the spare) both came broken and they replaced them immediate... See more

Company details

  1. Vaporiser shop
  2. Electronic cigarette store

Written by the company

Dry Herb Vaporizers & Accessories. Vape Elevate is the UK's favourite herbal vape store. UK Based. Free UK Shipping. We Hold All Of Our Stock In House With Same Day Shipping. We Only Purchase Stock Directly From The Manufacturer Or Their Appointed Agent. Give Us A Ring Or Drop Us An Email To Experience Our World Class Customer Service!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

683 reviews

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4.4

All reviews

(683)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mighty +++++

Great price - Great Product - Super fast delivery as well! Many thanks.

11 November 2021
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Reply from Vape Elevate

Thank you Alex! We're really pleased to hear that you're enjoying your Mighty+ :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

Awesome

I've gone from making a joint, with tobacco and weed to smoking blunts, from there to the solo11, no going back now, that wouldn't make no sense.

9 November 2021
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Reply from Vape Elevate

Hey Alan

Amazing, we're thrilled to hear of your progress! Thanks for choosing to shop with us :)

Vape Elevate Customer Care

Rated 3 out of 5 stars

Good product

Good product, but took over a week to get to me.
I ordered late night Saturday. Delivery was attempted 8 days later or 6 working days later on a Monday.

8 November 2021
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Reply from Vape Elevate

Hey Luke

Thank you for shopping with us!

You opted for our 'Free Shipping' option at checkout, which takes 3-5 working days from the date of dispatch. Your order was dispatched on Monday 25 October (we don't ship on Sundays), and delivery was attempted on Monday 1 November, which is the 5th working day. I appreciate this may have felt longer, given the two weekend days which fell between the period of dispatch and delivery.

We're really pleased to hear that you're enjoying your vape. If there's anything we can do to assist, please do drop us a line :)

Thanks
Vape Elevate Customer Care

Rated 5 out of 5 stars

The Best There Is

First class service. From a great product range to helpful advice, with an easy to use website, through to fast shipping and safe delivery, these guys have it all covered

8 November 2021
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Reply from Vape Elevate

Thank you so much Al!

Vape Elevate Customer Care

Rated 5 out of 5 stars

Excellent

Really great service, faulty product was replaced hassle-free. Will be shopping here again.

7 November 2021
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Reply from Vape Elevate

Thank you for sticking with us, Rob! :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

Number 1 online for Vaporisers

Excellent service, the best UK online company for quality vaporisers, featuring many top brands. My Firefly 2+ is great, Extremely fast service and superb communication. Prices are on average considerably lower than other sites. Will probably look to replace my six year old Mighty soon, with a new model (not the +) from Vape Elevate, when my finances permit.

6 November 2021
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Reply from Vape Elevate

Thank you so much! We really appreciate the feedback, and we're really happy to have you as a loyal customer of ours :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

Great informative website

Great informative website, order arrived on time & follow up tips & helpful points were a great bonus as a vape virgin! would definitely use again :)

6 November 2021
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Reply from Vape Elevate

Thank you! We're really pleased that you benefitted from our resources for first-timers. If you have any queries, feel free to drop us a line :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

Great product, and even better customer service

My flowermate hybrid x has been fantastic so far. On top of that, the customer service I have received has been second to none! I had one small issue, but a quick email to the customer care team, and it was resolved immediately. They really went above and beyond.

24 October 2021
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Reply from Vape Elevate

Thank you Tom! I'm really glad we could help :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, ordered lunchtime Monday arrived Tuesday morning, tip top service and product 👍

8 October 2021
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Reply from Vape Elevate

Thank you for shopping with us! :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

Great range of vapes and top service

Great range of vapes and the customer service is top-notch. I had a faulty vaporiser which was replaced within 24 hours of contacting vape-elevate. Fantastic service!

8 October 2021
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Reply from Vape Elevate

Thank you Jak!

Vape Elevate Customer Care

Rated 5 out of 5 stars

Only site you'll ever need

Recently bought the niiceone vape from this supplier after previously buying the vape pen a few months back.

Because of my increase in consumption I felt it necessary to upgrade to a more suitable model, both time I have bought from this company they have been brilliant in all aspects I.e cost, delivery timescale and communication.

8 October 2021
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Reply from Vape Elevate

Hi Will

Thank you for the feedback! We're really pleased to hear that you're enjoying your niiceone - a massive favourite of ours! Thanks for being such a loyal customer :)

Vape Elevate Customer Care

Rated 2 out of 5 stars

Seemed like a good company and friendly…

Seemed like a good company and friendly enough. Purchased a herbstick and it ended up breaking as soon as the warranty ran out. Left a review for the product on the website stating I wasn't impressed with the product and that they told me 'it was expected' to break after 6 months. Then found they'd removed the review from the product, guessing because it was only 1 star, and they prefer sales over honest opinions.

Won't use the company again now knowing this. Considering every product on their site has 5 star ratings nearly, they must delete all the negative ones they don't like.

Like I said, shame because they seemed like a good company until I noticed this.

7 October 2021
Unprompted review
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Reply from Vape Elevate

Hi Alex

Thank you for taking the time to provide us with some feedback.

I'm sorry to hear that you're having issues with your device. As it has now outside of its warranty period, we're unfortunately unable to provide a replacement or fix for this. I completely appreciate your disappointment. We did offer you the details of the manufacturer, as well as a £10 discount off a new device, but I understand if you don't feel this is sufficient.

To clarify, the Product Reviews feature on our website is for reviews of each of our product lines. The comments you left were focused around our service, and not the product itself. We welcome all feedback, and do not discriminate between positive and negative product reviews. We also have mostly positive reviews on Trustpilot, which is a completely independent forum. This is reflective of the level of satisfaction of our customers, but I'm sorry if we missed the mark with you on this occasion.

If you have any further queries, please do get in touch with us at hello@vapeelevate.co.uk

Thanks
Daniel

Rated 5 out of 5 stars

Found the descriptions and reviews very…

Found the descriptions and reviews very helpful in making a choice. I was radiantly surprised how well it works. Perfect for my needs. The service by Vape elevate was excellent, fast and packaged well.

6 October 2021
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Reply from Vape Elevate

Thanks Kofi!

Vape Elevate Customer Care

Rated 5 out of 5 stars

+ is the best portable Vape by far

Hi, well thanks again Vape Elevate 🙏your products and service are brilliant. Its the 2nd vaporizer I've bought from Vape Elevate. 1st one was the Arizer solo 2 which is a great portable, easy to clean, powerful and the glass mouthpiece offers full herb flavour. My most recent purchase was the Crafty+ to replace my old Crafty. I used the Crafty for 5 years and loved it but needed an upgrade/replacement as I'd vaped it to death. I'd highly recommend The Crafty+ for everything the plus+ represents. Same practical size, +battery life (5 good sessions), +heating time (45 sec), +performance (herb taste and thick clouds), +feel/grip in hand, +charging time (slightly quicker) and +warranty (3 years!). All in all the + is the best portable vape on the market by far. 5 STARS🌟👌🌌

14 September 2021
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Reply from Vape Elevate

Hi AB

Thanks so much for your detailed feedback, we really appreciate it! We're really pleased to hear that you're impressed with both the Arizer Solo II and Crafty Plus (a personal favourite of ours).

Thank you for being such a loyal customer!

Vape Elevate Customer Care

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