Vape Elevate Reviews 

683
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

From start to finish a great purchasing experience. Website knowledgable to help make correct choices initially then email tips after purchase…great! Kept informed what stage purchase/delivery was at... See more

Rated 1 out of 5 stars

They are quick to take your money when ordering. Not possible to connect on phone number published. Emails enquiring about items under warranty go unanswered. Terrible shop and non existing customer s... See more

Rated 5 out of 5 stars

Top communication. Email on confirmation and despatch and a follow up. Big plus is UK stock holding NOT a UK website but then shipped from Europe with possible import tax etc Slight manufacturing d... See more

Rated 5 out of 5 stars

Ordered from these a couple of times, fabulous service! Had an issue where the glass mouth pieces for my vape (the one already inside and the spare) both came broken and they replaced them immediate... See more

Company details

  1. Vaporiser shop
  2. Electronic cigarette store

Written by the company

Dry Herb Vaporizers & Accessories. Vape Elevate is the UK's favourite herbal vape store. UK Based. Free UK Shipping. We Hold All Of Our Stock In House With Same Day Shipping. We Only Purchase Stock Directly From The Manufacturer Or Their Appointed Agent. Give Us A Ring Or Drop Us An Email To Experience Our World Class Customer Service!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

683 reviews

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4.4

All reviews

(683)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I can not use it from day one notting…

I can not use it from day one notting come out apart from liqid and the smoke dose come its only a tiny bit but i start joking and coughiin

5 March 2022
Vape Elevate logo

Reply from Vape Elevate

Hi Fiona

Thanks for your feedback. I'm concerned to hear that you are getting liquid coming out of the device - our devices aren't designed to be used with any e-liquids - only dry herbs and concentrates. Please get in touch with us at hello@vapeelevate.co.uk so that a member of our team can assist you with getting up and running.

Thanks
Vape Elevate Customer Care

Rated 4 out of 5 stars

Product was not so great

Product was not so great but that could easily be a preference issue, other than that the purchase itself was hassle free

1 March 2022
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Reply from Vape Elevate

Hi Jam

Thanks for leaving us a review! Please get in touch with us at hello@vapeelevate.co.uk as we're really keen to ensure you're getting the most out of your device.

Vape Elevate Customer Care

Rated 3 out of 5 stars

Postage expensive and had to pay vat…

Postage expensive and had to pay vat another 20 euro too expensive

1 March 2022
Vape Elevate logo

Reply from Vape Elevate

Hi Aodh

Thanks for shopping with us! As we're based in the UK, all international orders are subject to import fees, set by your local customs agent. However based on the cost of the product, it definitely shouldn't have been as high as 20 Euros.

Can you please get in touch with us at hello@vapeelevate.co.uk and provide an image of your Duty/VAT payment receipt so we can look into this for you?

Vape Elevate Customer Care

Rated 5 out of 5 stars

My dry herb vape is amazing

My dry herb vape is amazing, the hit is awesome. Spend the extra £ on a crafty plus. it will change your life. And in the long run save you £. The service from vape Elevate was good too, the order cam pretty much the next day as i ordered late night Sunday i was blazing by Tuesday. My chest feels loads better too. No need to buy tobacco again. 420

9 February 2022
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Reply from Vape Elevate

Hey

It's great to hear that you're enjoying your Crafty+ - such a solid choice for both first time and seasoned vapers :). Thanks for shopping with us!

Vape Elevate Customer Care

Rated 5 out of 5 stars

Excellent!

Excellent service and advice. Prices are second to none and the support both before and after purchase was excellent.

6 February 2022
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Reply from Vape Elevate

Thank you James! We're really pleased to have you as a customer :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

Thank you

Thank you. Great info on website allowed me to choose the most relevant product for me. Lots of instructional videos available for products, made by this company. Posted in a very timely manner. Product exactly as specified and very happy customer many thanks

2 February 2022
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Reply from Vape Elevate

Hey Victoria

Thank you for the feedback! It's great to hear that you benefitted from our online resources. Enjoy your vape!

Vape Elevate Customer Care

Rated 5 out of 5 stars

All's well

Ordered the dynavap m 2021 rosium, came in discreet envelope, quickly too, works amazingly.

1 February 2022
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Reply from Vape Elevate

Thank you OJ! We're really pleased to hear that you're enjoying your DynaVap!

Vape Elevate Customer Care

Rated 3 out of 5 stars

Service could be quicker but all in all not a bad experience

My experience was OK but not great I ordered the fyhit relax as a present and paid for the 1-2 day delivery to make sure it was here in time I was delighted that the package arrived promptly within the 2 days except it wasn't the item I ordered I tried to call the number which doesn't connect so messaged through the website the response to the first email was fast I was asked to send a pic of the item i recieved which I emailed straight back the second response took a while but was helpful I was sent a return label the next day and I promptly walked tonthe post office to discover I would have to go get the label printed so I wandered to the library got the label and went back to the post office and sent a copy of the receipt by email again they have sent the device I originally ordered by 24hr royal mail remains to be seen if it will arrive in time but they have offered to refund if no longer required.

14 January 2022
Unprompted review
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Reply from Vape Elevate

Hi Liam

Thank you for the feedback. Due to COVID-related staff absences earlier this month, we had to hire a number of temporary staff in our warehouse, which meant that our processes weren't as robust as usual. Unfortunately this resulted in a mix up with your order, and I really do apologise for the inconvenience that this caused.

We've now resolved this with you, but please do get in touch with us at hello@vapeelevate.co.uk if you need any further assistance.

Thanks
Vape Elevate Customer Care

Rated 5 out of 5 stars

Great stuff

Great stuff, I'm still getting used to how the oven works but overall a great product.

6 January 2022
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Reply from Vape Elevate

Thank you Stive!

Vape Elevate Customer Care

Rated 5 out of 5 stars

Can't fault em 👍

Used these guys twice now and got cracking deals on the new USB c Crafty and Mighty. Very helpful and fast response to any queries. Next day delivery. Can't fault em 👍

6 January 2022
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Reply from Vape Elevate

Hey Stefan

Thanks so much for the feedback! We really appreciate having you as a loyal customer :)

Vape Elevate Customer Care

Rated 5 out of 5 stars

EXCELLENT BUT DELIVERY OF MY LATEST…

EXCELLENT BUT DELIVERY OF MY LATEST ORDER IS A BIT SLOW MY FRIENDS AS I CAN NOT GO OUT WHILST WAITING FOR THE DELIVERY SINCE I ORDERED IT

SAFE & VEGAN KINGIAN Y+ XXX XQ

5 January 2022
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Reply from Vape Elevate

Hi Ian

Thanks for your review. I've had a look into this and can see that your order was delivered on Friday 31 December. If you believe this not to be the case, please get in touch with us at hello@vapeelevate.co.uk

Thanks
Vape Elevate Customer Care

Rated 5 out of 5 stars

Recent order

I ordered over the festive period and still my parcel arrived within 4 days.
Product came well packaged with no missing items.
The item itself is very good but this review is about the company and not the product, and I will use them again as well as recommending them if asked...

5 January 2022
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Reply from Vape Elevate

Thank you Thor!

Vape Elevate Customer Care

Rated 5 out of 5 stars

Upgrade

Upgraded from the black mamba and it was the best decision! Really quick to use and heat up, and easy to clean! 10/10 :)

2 January 2022
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Reply from Vape Elevate

Thank you for your review!

Vape Elevate Customer Care

Rated 5 out of 5 stars

Great website

Great website, fast despatch and delivery and excellent customer service. I really like the video reviews of products on sale.

4 December 2021
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Reply from Vape Elevate

Thank you, Paul!

Vape Elevate Customer Care

Rated 5 out of 5 stars

Always been a happy customer

Bought a few things from here n always good prices, fast delivery n good customer service when I’ve had questions.

2 December 2021
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Reply from Vape Elevate

Thank you Lisa!

Vape Elevate Customer Care

Rated 5 out of 5 stars

4 vapes later

I have now brought 4 vapes from Vape Elevate

I have never had a problem with delivery; it has always come when it said it would. They always seem to have the best prices online too.

Thanks Vape Elevate, I will surely be shopping again. :)

2 December 2021
Vape Elevate logo

Reply from Vape Elevate

Hey Matt

This is great to hear, we really appreciate having you as a loyal customer!

Vape Elevate Customer Care

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