Vape Town Reviews 

1,016
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across different locations are exceptionally friendly, incredibly knowledgeable, and always willing to take the time to help you find the right items. People also appreciate the wide variety of quality products, reasonable pricing, and consistently fast delivery service provided for online orders. Some reviewers were not happy with occasional stock shortages, noting that their preferred flavours or specific strength levels were sometimes unavailable. A few other people also mentioned experiencing unexpected shipping delays or receiving their purchases in less protective packaging than expected.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team members are consistently cheerful,... See more

Service

Clients share satisfaction on service, frequently praising speedy delivery, helpful and knowledgeable staff,... See more

Product

People report positive experiences with product, highlighting the wide variety of items available at fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with speedy and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values, very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to use, communication good and helpful. easy to order and checkout, order received in very good time and happy with product. The only negative would be that the flavourless juice at the s... See more

Rated 5 out of 5 stars

the staff are always so friendly and helpful nice clean shop and pleasant to enter . sometimes my products aren’t available and i travel up from bideford so the staff are helpful in ordering them for... See more

Rated 5 out of 5 stars

Great service as always. Price increase but I think it's the first one since I began purchasing vape liquid from Vapetown (nearly 10 years ago) so I can't complain - still fantastic value.

Company replied

Rated 5 out of 5 stars

I went onto this site for the first time and I was excited by the amount of different amount of flavours and at a very reasonable price and next day delivery as well. The product is just what I was ho... See more

Company replied


Company details

  1. Electronic cigarette store

About Vape Town

Written by the company

Our online vape store features a selection of vape juice, e liquid, vape kits, vape pod kits, and pre-filled vape kits. 

We also carry a selection of replacement vape coils and vape pods. You will find all the leading brands right here including Oxva, Vaporesso, Hayati and Lost Mary.

Odering to your door is simple with every order over £20 qualifying for free delivery and will be shipped out the same day through Royal Mail's fully tracked service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,016)

956 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the staff are always so friendly and…

the staff are always so friendly and helpful nice clean shop and pleasant to enter . sometimes my products aren’t available and i travel up from bideford so the staff are helpful in ordering them for me to get delivered to my home thank you

27 October 2026
Rated 5 out of 5 stars

On the whole good company

Website easy to use, communication good and helpful. easy to order and checkout, order received in very good time and happy with product. The only negative would be that the flavourless juice at the strength I prefer was out of stock for quite some time and I had to find an alternative. I am really fussy about the juice so it was a bit difficult having to wait

27 October 2026
Rated 3 out of 5 stars

Speedy delivery and good service

Speedy delivery and good service, but unfortunately the Vape Town triple menthol mix is really quite harsh and made me cough quite badly so I've ended up going back to the ELux Legend menthol vape juice instead

26 October 2026
Rated 5 out of 5 stars

Good place for supplies

When in the shop the staff are always pleasant and helpful, when buying online it is a speedy delivery.
The prices are good pre the tax increases.

16 October 2026
Rated 5 out of 5 stars

As always another fantastic order…

As always another fantastic order filled by Vape town thank you very much

15 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great customer service and opening…

Great customer service and opening hours are very good.

13 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

I get all my vape supplies from Vape…

I get all my vape supplies from Vape Town they always have what i need

24 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great service as usual

Great service as usual, great stock of liquids,

13 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always a good service

2 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always helpful

Always helpful

23 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always very good with service

Always very good with service

12 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look