Vape Town Reviews 

1,016
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across different locations are exceptionally friendly, incredibly knowledgeable, and always willing to take the time to help you find the right items. People also appreciate the wide variety of quality products, reasonable pricing, and consistently fast delivery service provided for online orders. Some reviewers were not happy with occasional stock shortages, noting that their preferred flavours or specific strength levels were sometimes unavailable. A few other people also mentioned experiencing unexpected shipping delays or receiving their purchases in less protective packaging than expected.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team members are consistently cheerful,... See more

Service

Clients share satisfaction on service, frequently praising speedy delivery, helpful and knowledgeable staff,... See more

Product

People report positive experiences with product, highlighting the wide variety of items available at fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with speedy and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values, very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to use, communication good and helpful. easy to order and checkout, order received in very good time and happy with product. The only negative would be that the flavourless juice at the s... See more

Rated 5 out of 5 stars

the staff are always so friendly and helpful nice clean shop and pleasant to enter . sometimes my products aren’t available and i travel up from bideford so the staff are helpful in ordering them for... See more

Rated 5 out of 5 stars

Great service as always. Price increase but I think it's the first one since I began purchasing vape liquid from Vapetown (nearly 10 years ago) so I can't complain - still fantastic value.

Company replied

Rated 5 out of 5 stars

I went onto this site for the first time and I was excited by the amount of different amount of flavours and at a very reasonable price and next day delivery as well. The product is just what I was ho... See more

Company replied


Company details

  1. Electronic cigarette store

About Vape Town

Written by the company

Our online vape store features a selection of vape juice, e liquid, vape kits, vape pod kits, and pre-filled vape kits. 

We also carry a selection of replacement vape coils and vape pods. You will find all the leading brands right here including Oxva, Vaporesso, Hayati and Lost Mary.

Odering to your door is simple with every order over £20 qualifying for free delivery and will be shipped out the same day through Royal Mail's fully tracked service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,016)

956 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery great service

Super fast delivery great service

22 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Good as always

Good as always

18 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Very helful

20 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

The shop is always well stocked with…

The shop is always well stocked with everything I need and staff are helpful.

22 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Vape Town rules OK!!

Always a wide variety of products at very good prices. Staff in our local branch always cheerful and helpful.
I cannot fault any part of the service.

19 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

All do a great job and friendly

All do a great job and friendly

20 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

I reguarly shop in vapetown in leighton…

I reguarly shop in vapetown in leighton buzzard and its always a pleasure the staff are all ways so knowledgeable and friendly . They are a credit to the company .

10 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Very helpful

Very helpful

10 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Brilliant as always in the Weymouth…

Brilliant as always in the Weymouth store 👏🏻👏🏻

10 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always amazing customer service.

Always amazing customer service.

19 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Quality vape

The shop is in a great location and easy to access, with a wide range of e-cigarettes and accessories. The e-liquids come in various flavours, offer excellent quality and are good value for money.
The staff are friendly, knowledgeable and always happy to help if you’re unsure about anything. I highly recommend this shop for its quality products, fair prices and excellent customer service. I’m happy to be a customer!

8 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Excellent service

Excellent service from knowledgeable & polite staff

8 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

The guys (Barnstaple) know what they're…

The guys (Barnstaple) know what they're talking about, rarely the item isn't in stock that I want, But you can easily order online, which they'll be happy to help 5 Stars all day long x

17 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our staff at our Barnstaple store.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Fantastic service

7 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great friendly service

15 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

I love this company

I love this company as they always are able to supply right to my door what I want, thank you TEAM.

5 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always my goto shop

Always my goto shop, very helpfull staff,

4 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

The person I spoke to was very helpful

The person I spoke to was very helpful

14 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 4 out of 5 stars

Icy Vape.

Delivery prompt last purchase plenty of stock.

13 October 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with your Icy eliquid.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

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