Vape Town Reviews 

1,017
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across different locations are exceptionally friendly, incredibly knowledgeable, and always willing to take the time to help you find the right items. People also appreciate the wide variety of quality products, reasonable pricing, and consistently fast delivery service provided for online orders. Some reviewers were not happy with occasional stock shortages, noting that their preferred flavours or specific strength levels were sometimes unavailable. A few other people also mentioned experiencing unexpected shipping delays or receiving their purchases in less protective packaging than expected.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team members are consistently cheerful,... See more

Service

Clients share satisfaction on service, frequently praising speedy delivery, helpful and knowledgeable staff,... See more

Product

People report positive experiences with product, highlighting the wide variety of items available at fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with speedy and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values, very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to use, communication good and helpful. easy to order and checkout, order received in very good time and happy with product. The only negative would be that the flavourless juice at the s... See more

Rated 5 out of 5 stars

the staff are always so friendly and helpful nice clean shop and pleasant to enter . sometimes my products aren’t available and i travel up from bideford so the staff are helpful in ordering them for... See more

Rated 5 out of 5 stars

Great service as always. Price increase but I think it's the first one since I began purchasing vape liquid from Vapetown (nearly 10 years ago) so I can't complain - still fantastic value.

Company replied

Rated 5 out of 5 stars

I went onto this site for the first time and I was excited by the amount of different amount of flavours and at a very reasonable price and next day delivery as well. The product is just what I was ho... See more

Company replied


Company details

  1. Electronic cigarette store

About Vape Town

Written by the company

Our online vape store features a selection of vape juice, e liquid, vape kits, vape pod kits, and pre-filled vape kits. 

We also carry a selection of replacement vape coils and vape pods. You will find all the leading brands right here including Oxva, Vaporesso, Hayati and Lost Mary.

Odering to your door is simple with every order over £20 qualifying for free delivery and will be shipped out the same day through Royal Mail's fully tracked service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,017)

956 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always quick delivery never had any…

Always quick delivery never had any disputes with them. Always order online nothing is to much i would never shop a never even

21 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are happy to hear you are pleased with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

👌🏼👌🏼👌🏼👌🏼

Excellent all round and in every way 👌🏼

19 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are very happy to hear you find us excellent.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Have what I want frendy and helpful

Have what I want frendy and helpful

17 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our staff friendly and helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Such friendly service

Such friendly service, your never rushed. She was just heading for her lunch, closed sign just turned but she happily delayed her break to serve me. Thanks.

5 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Polite and easy to talk to with regards…

Polite and easy to talk to with regards to tapes. Very helpful when choosing.

10 August 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Best vape shop around

Everyone at the shop is super friendly and helpful. We have been customers for years and my ladies feel guilty if they have to use a different shop when we're out of town 😂

7 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are glad to hear you find our staff friendly and helpful.

Thank you for your support.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Polite staff

Polite staff, plenty of stock on shelves,

7 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our stock levels and staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Have used vapetown for many years

Have used vapetown for many years. Always a great speedy service

7 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear such positive feedback. Thank you for your continued support.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always great fast service

Always great fast service

16 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Very good service and staff are very…

Very good service and staff are very friendly many thanks

15 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Very good easy transaction easy to use…

Very good easy transaction easy to use .

14 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 4 out of 5 stars

Excellent service but did not have the…

Excellent service but did not have the product i needed

5 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 4 out of 5 stars

Always good but occasionally some…

Always good but occasionally some bottles are hard for me to squeeze with my old hands

14 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Lovely shop staff

Lovely shop staff . I ordered on line as shop didn’t have any of my juices in stock. Post was really quick.

15 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service in store and online.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great products at great prices

Great products at great prices. Staff are epic, will not go anywhere else.

14 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service, thank you for your continued support.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Lady is very nice and team are all…

Lady is very nice and team are all welcome

4 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our staff and service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

A very warm welcome from Simone and…

A very warm welcome from Simone and very helpful 😀

4 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

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