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Vape Vape City 

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Electronic cigarette store
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See what reviewers are saying

Rated 1 out of 5 stars

Horrible store and customer service, they dont honor their 24 hr return policy,when i called the manager Alexa she said but only applied to nicotine which is does not specify it says items not just ni... See more

Rated 1 out of 5 stars

Ordered, paid by credit card. Reviewed order on their side, says picked on 17th, but not posted. They have not responded to emails, does not pick up phone as at 26th July. Companies house check indica... See more

Rated 5 out of 5 stars

Just had an excellent customer service experience. Delivery always on time, good prices. Now and then my packages will arrive with some spillage inside despite the bottles not being opened, which is o... See more

Rated 1 out of 5 stars

HORRIBLE! Do not buy from these morons. RIPOFF! THEY ARE CON ARTISTS! WILL STEAL YOUR MONEY. NO PRODUCT HAS BEEN RECEIVED! STOP BUYING FROM THESE JACKOFFS!

Company details

  1. Electronic cigarette store

Written by the company

Created by vapers for vapers, our team have scoured the globe to source the best eliquids, mods, and hardware for you. Welcome to Vape Vape City my friend.

Contact info

All reviews

(84)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible

Terrible. I ordered buy 3 get one free and they did not honour it. I emailed them straight away, they said they would add one. I did not receive it. And now they refuse to send another. They said if I buy more I will get one free. I would not trust them at all.

18 April 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service quick response!

I mistakenly ordered the wrong colour vape kit, I emailed them after I ordered and received an email back within half an hour saying they'd sort this for me and the order still arrived next day, very happy and great customer service!

15 February 2020
Unprompted review
Rated 1 out of 5 stars

Fake products

Fake products. Useless

20 January 2020
Unprompted review
Vape Vape City logo

Reply from Vape Vape City

Dear Andrew

Thank you for taking the time to write us a review.

We take the allegation of 'Fake Products' exceptionally seriously as we only buy our products directly from manufacturers. If you could please get in touch with us directly on info@vapevapecity.com, it would be much appreciated, and we can further look into this for you.

I want to take this opportunity to reiterate what we say on our website and all our platforms, we only sell 100% genuine products that we purchase directly from the manufacturer.

Kind Regards
Team VVC

Rated 5 out of 5 stars

Ordered at 2pm on Wednesday

Ordered at 2pm on Wednesday, arrived on Thursday morning. Can't really get better service than that unless someone had delivered it personally. Can't recommend highly enough. Thank you

10 January 2020
Unprompted review
Rated 5 out of 5 stars

Used these guys three times now

Used these guys three times now, very easy to deal with and very quick delivery time, usually next day delivery. Very good value for money and good quality. Recommend 100%.

9 December 2019
Unprompted review
Rated 2 out of 5 stars

Poor service and rude staff

Brought an Aegis boost on a Friday, with supposedly 24hrs delivery, turned up the following Wednesday, I messaged the company on the Tuesday to ask where it was and was meet with a rude reply, won’t use this company again.
Do yourself a favour and avoid!

4 December 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic Customer Service -
These guys have fantastic customer service should you need to contact them at all. Extremely quick replies, very professional, helpful and friendly. My items also arrived the next day as advertised.

7 November 2019
Unprompted review

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