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Vape Vape City 

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Electronic cigarette store
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See what reviewers are saying

Rated 1 out of 5 stars

Horrible store and customer service, they dont honor their 24 hr return policy,when i called the manager Alexa she said but only applied to nicotine which is does not specify it says items not just ni... See more

Rated 1 out of 5 stars

Ordered, paid by credit card. Reviewed order on their side, says picked on 17th, but not posted. They have not responded to emails, does not pick up phone as at 26th July. Companies house check indica... See more

Rated 5 out of 5 stars

Just had an excellent customer service experience. Delivery always on time, good prices. Now and then my packages will arrive with some spillage inside despite the bottles not being opened, which is o... See more

Rated 1 out of 5 stars

HORRIBLE! Do not buy from these morons. RIPOFF! THEY ARE CON ARTISTS! WILL STEAL YOUR MONEY. NO PRODUCT HAS BEEN RECEIVED! STOP BUYING FROM THESE JACKOFFS!

Company details

  1. Electronic cigarette store

Written by the company

Created by vapers for vapers, our team have scoured the globe to source the best eliquids, mods, and hardware for you. Welcome to Vape Vape City my friend.

Contact info

All reviews

(84)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant service

Brilliant service, brought a tank, it arrived without bubble glass, told them and they got the glass out to me within 24 hours and gave me a free bottle of GOOD juice
Thanks Vape city , you got a new permanent customer .

12 October 2019
Unprompted review
Rated 5 out of 5 stars

Speedy service

Speedy service, i ordered my item and it arrived the next day.I will be using these guys again.

29 September 2019
Unprompted review
Rated 5 out of 5 stars

Excellent! 👍

I have had a great experience dealing with this company. There approach to customer service has been professional and I can’t fault their fast dispatch. Great quality products and customer experience to match.

17 August 2019
Unprompted review
Rated 2 out of 5 stars

Products were awful, service was good

Products were awful. Genuinely, few uses of each to let them bed in etc, make sure it wasn't an initial taste reaction. Had to throw away soon after. Strawberry milkshake actually tasted like vomit.

However the service was good and quick, so no fault there. Just wouldn't buy the products again.

3 August 2019
Unprompted review
Vape Vape City logo

Reply from Vape Vape City

Hi Mr Theobald

Thank you for taking your time to leave us such honest feedback. We strive to bring you products of the highest quality consistently. We are continually enhancing our juice selection to give you the customer a large and varied selection to choose from. I’m really sorry that you didn’t like the juice you chose but what suits one vaper may not suit the next and with so many varying tastes in our market we hope to have something for everyone.

If there is anything we can assist you with in the future like going through the different juice descriptions and flavours before you decide then please get in contact with us and we will be more than happy to help.

Again thank you for your review as it will only help us improve and strive towards our goal of bringing you our customers the best vaping goods around. I hope my colleague was of enough assistance to you in rectifying your choice. Happy vaping!

Team VVC

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