vapor.com Reviews 

Gabby was great. She took the time to understand the problem and propose reasonable and generous solutions. She was calm and knowledgeable and explained things through her troubleshooting process.

I've been pretty frustrated up to this point. Gabby made me feel much better about the company.

Good work, Gabby!

Ordered on 5/16, didn’t get ‘shipped’ until 5/23 and it’s the 26th now and it’s still ‘awaiting acceptance’… when am i going to receive my product. If it’s running late you could’ve just told me and I would’ve understood. But there was ZERO communications.

I tried calling several times and just remained on hold for an hour and eventually hung up. Left a callback number and I didn’t get a call back at all. Left two emails. No response.

Not sure what’s going on but this company used to have super fast shipping and great customer service. How far you’ve fallen.

They always have what I want, fast shipping, and great prices.

Product is great, works really well. Helpful for my family member that can’t inhale anything that has been burnt. Easy to use!

Sent an incomplete shipment. "Excise tax" was more than the total cost of the goods. No response from support after nearly two weeks and four messages. Company continues to fill my inbox with spam. Had to contact my credit card company to remove the charge. Don't buy here.

Fast & accurate. You can’t ask for more.

I ordered an item from vapor.com, and a couple hours later changed my mind and emailed them and called them to cancel the order (during the night time). However, well into the afternoon of the next day, I got an email saying the item was shipped. For their 1-800 customer service line, they do not listen to the voicemails, as I left at least three voicemails requesting to cancel my order and to not send the item - but they still sent the item to me! Vapor.com's 'support' email does not respond when contacted either, as I also sent at least three emails asking to please cancel my order and to not send me the item. This was hugely inconvenient and put my funds on hold for several weeks, as I had to then return the item to vapor.com, who then took an entire week AFTER they received the item to process my refund! To top it off, I had to call THEM before they even processed the refund! Very inconsistent customer service with no accountability for the sake of their customers. (Side note, they put 'nice' and 'friendly'-sounding women on their customer service phone line to make up for their lack of overall customer service ability. Would not rely on vapor.com to provide for you what you need when you need it!-God forbid there's a logistics issue with your order or you change your mind about something! Go elsewhere other than vapor.com for vape products.

Horrible customer service and still waiting for my order or refund!

A 25% site wide discount was being offered but I was unable to access it because there was no option during checkout.

Hello,

Great experience buying from start to finish. You guys tend to have the good stuff at the lowest prices with your coupons. This has made me happy!

Thank You,
Daniel

Spent over 300 dollars on a order with this company. Item still has not shipped after a week. No response from customer service after week of trying to get ahold of them. This includes two and half hours on hold. Two emails. Company not opened stated hours either and there chat options are suspended due to covid. Filed fraud charge with bank to get my money back. On your website it states, Our team is working tirelessly to ensure rapid order processing times with same day shipping for most orders placed Monday through Friday, before 2PM EST. IF THIS IS NOT YOUR BUSINESS MODEL ANYMORE DUE TO COVID OR BAD MANAGEMENT. PLEASE UPDATE YOUR WEBSITE TO SET THE EXPECTATIONS FOR YOUR COMSUMERS!!!

Have used this web site many times before and they are always accurate and fast.

Great company. Definitely will use them again in the future.

There was a problem with delivery, and after contacting vapor it was quickly taken care of.

I ordered the item on a Wednesday, the item was shipped on Thursday and received on Friday. I received email notifications the entire time. Great communication and great service!

Fast and easy. As advertised. Would use them again.

Got a tracking number. It never moved. Talked to customer service by email and they said it was with USPS and that I had to contact USPS to get any more info. I contacted USPS and they told me it was never delivered to them. Had to have the bank cancel the charges and get the BBB involved as they would not answer my emails anymore and the phone goes direct to voice mail

Never through I would want to vape as much as an adult then when I was a young man. The older I get , I realize that my pain is not on a time schedule and it come when it wants to. The crafty 2 give me the Discretion in pubic to Medicate.

I've been ordering on vapor.com for years without problems.