Vaulted Collectibles Ltd Reviews 

120
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I absolutely love this shop! They have a great variety of different Funko Pops, including some rare ones that are hard to find anywhere else - and at really good prices too. The packaging was excell... See more

Company replied

Rated 5 out of 5 stars

I had never heard of Vaulted Collectibles, but since they seemed to be the only folks on the internet with The Little Mermaid Funko Pop 4-Pack, there wasn't much of a choice in where I got it. That sa... See more

Rated 3 out of 5 stars

Huge delays in sending. I haven’t received a single one without reminding them, and their list of excuses is always the same - Funko delays shipment pr personal reasons. But I see the pops preordered... See more

Company replied

Rated 5 out of 5 stars

He vuelto a pedir, y seguiré pediendo en futuras compras. Me han traído el paquete muy protegido, y siempre que escribía me respondían rápida. Es una tienda de 10. I have ordered again, and will c... See more

Company replied

Company details

  1. Collectibles Shop

Written by the company

The perfect place to find a wide variety of: Signed Memorabilia, Funko Pops, Statues, Action Figures and other collectibles! 👾🤖📦🦸‍♀️


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

120 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(120)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Could not provide merchandise

Made an order that was on their site that was very hard to find and they ended up telling me that they did not have it in stock and had to cancel my order. They were at least quick with that response and did return my money so that's why they got the 2nd star.

10 April 2023
Rated 5 out of 5 stars

Choice of one, but it was a great one!

I had never heard of Vaulted Collectibles, but since they seemed to be the only folks on the internet with The Little Mermaid Funko Pop 4-Pack, there wasn't much of a choice in where I got it. That said, a solid price, prompt shipping, and a pristine product on arrival made this one of my best online shopping experiences in recent memory. Glad I gave Vaulted a chance, and I'll most certainly be back!

26 March 2023
Rated 5 out of 5 stars

Funko Pop Serbia

I am from Serbia, I ordered two Funko Pop figures, the package was delivered two weeks after the order, everything is in perfect condition, no additional customs expenses which is great.

9 March 2023
Rated 2 out of 5 stars

11 days after ordering a in-stock item…

11 days after ordering a in-stock item they still haven't shipped or answer inquiries. Not worth the hassle tracking them down for goods you already paid for.

28 February 2023
Unprompted review
Vaulted Collectibles Ltd logo

Reply from Vaulted Collectibles Ltd

Hello

Thank you for your review, much appreciated.

Can you please inform us what is the order number referring to in order to investigate further?

We do send a tracking number and a completion of order email once we complete any order.

Can you please check your spam folder and/or your customer account for the status of your order?

Thank you and have a nice day

Rated 2 out of 5 stars

Sketchy

Haven’t got any word on my recent update about the item I purchased. It’s been a week and I never purchased from this company and I’m already getting bad vibes.

1 March 2023
Vaulted Collectibles Ltd logo

Reply from Vaulted Collectibles Ltd

Hello Derek,
Thank you for your email.
Can you please check your spam folder as once an order is placed the client gets an email with the order details for reference
Also, we have checked and the specific product that you have ordered was estimated to arrive at our warehouse in March 2023 thus we did not send anything additional up until we receive the product and ship it you.
https://vaultedcollectibles.com/product/funko-pop-naruto-shippuden-sasuke-complete-susanoo-1295-supersized-exclusive/

If of course there is a delay, we will send you an email accordingly
Once the product arrives and we ship it over, then you will receive 1 email of tracking code and one email for completion
I hope the above answers your questions and thank you for your review at Trustpilot.
Have a nice day

Rated 3 out of 5 stars

Good Selection but tracking of order is horrible

I don‘t know if my order is ever going to arrive or not, I can‘t look into my order because I don‘t have an account, but it‘s already paid. A bit sketchy.

21 February 2023
Unprompted review
Vaulted Collectibles Ltd logo

Reply from Vaulted Collectibles Ltd

Hello,

Thank you for the review.

We have provided the Tracking number via the email on 15/02/2023.

Can you please check your email for the above?

In all cases once we ship an order, we are providing via email the tracking number and then we complete the order.

Please find the tracking number for your reference RQ033476424CY and you can track it via https://www.cypruspost.post/ for your reference.

Thank you for the support and review and we are aim to make provide the best possible customer support.

Rated 5 out of 5 stars

Good vibes only!

Great and profesional service with good vibes only. Fast and safe delivery. The seller was very Helpful and polite and answered to my questions in no time. This is the 4th time i bought funko pops from you and i am gonna by more for sure. Highly recommended. Happy kido🥰 Thank you!

6 January 2023
Rated 5 out of 5 stars

I won a competition that these guys had…

I won a competition that these guys had on Facebook. I'm waiting on my prize to come as its a mystery prize I don't know what I've won. I've been in touch with them about it and I'm egerly awaiting it to come. Lovely guys and friendly service. Will write more when prize arrives .
Prize arrived today and wow , delighted. Packaged brilliantly and emaculate funko pop. Highly recommend buy from this site.
Thanks again for my prize and look forward to buying more funko pops from you in the future .

4 February 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service. Never received product that I fully paid for

I placed an order, paid in full 2 months ago. Still waiting for my statue. Have tried reaching out to them . Have gotten no response.

9 October 2022
Vaulted Collectibles Ltd logo

Reply from Vaulted Collectibles Ltd

Hello Virginia,

Thank you for your review, much appreciated.

As we are typically responding within the day and refunding in 2-3 days, can you please inform us your orde number to check the status?

Also, what was the source of reaching out in order to review it as well? Messenger, Instagram or email?

Thank you in advance

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