I just got the NOTTING HILL Zipper Wallet and it is AMAZING!!! It is EXACTLY what I needed. Quality and well designed.. I can organize all of my cards finally. This wallet is the mother of wallet or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered an RFID Blocking Credit Card Holder. Timely delivery and excellent quality product. I would definitely recommend their products to anyone. I use the card holder daily and it is awesome. I am... See more
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Bought the Mayfair wallet as a gift and after 8months is still just as great. My husband loves it, its compact and does a great job. Even the outside card holders never dare let the cards fall out whi... See more
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Acknowledged and despatched promptly.xmas gift so wallet unseen as yet and will give review at later . Meantime well satisfied with purchase and Company have been excellent in communication etc so far... See more
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Company details
Written by the company
Introducing Vaultskin, a fashion-plus brand. Vaultskin isn’t just fashion. It is gorgeously fashionable premium leather wallets and iPhone accessories with thoughtful design features and unique technology that keeps you several steps ahead of card-skimming criminals. Vaultskin looks exquisite. It provides unparalleled RFID protection. It feels beautiful and minimalist. Vaultskin is engineered elegance. The following pages show you our range, created by a symphony of designers, engineers, architects and technologists to be utterly unique and desirable.
Contact info
235 Earls Court Road, Suite 93, SW5 9FE, London, United Kingdom
- info@vaultskin.com
- vaultskin.com
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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From the second day of use the pull up…
From the second day of use the pull up is not going back down fully
6 January 2023
Reply from Vaultskin
Please take our sincere apologies for this inconvenience. This is not the product quality we want to represent. We'd like to get more information from you about the issue you experienced. Please reach out to us via email (info@vaultskin.com) so we can hear more about your experience and find a solution for you.
Great product great service
I was so pleased with my purchase and so was the person that I gifted it to.
16 December 2022
Reply from Vaultskin
We're happy to hear that our product met the desired expectations! :)
Very nice service and excellent product!
14 December 2022
Reply from Vaultskin
Thank you, we appreciate it!
Great product!
Great product!
Had a small issue customer service took care of it right away!
19 October 2022
Reply from Vaultskin
We're happy to help, anytime! :)
I had to chase my order on many…
I had to chase my order on many occasions
I kept getting excuses after excuses
It took over a month to arrive I was promised a refund but that never happened
It’s all such a shame as I have used your company for years and love the product
24 November 2022
Reply from Vaultskin
Dear Paul,
We're terribly sorry to hear about your experience. According to our tracking software, your order has been delivered on Nov 19th. We'd still like to hear more about the challenges you've faced with ordering our product. Please reach out to us via email (info@vaultskin.com) so we can find a solution for you ASAP.
Over a month since ordering - no wallet
Over a month since ordering and the wallet is still stuck in shipping...
Update: the wallet arrived eventually and I like it, but the shipping experience was very bad. Shipping is part of the customer experience. Use cheap shipping service, and your customers will have poor experience..
3 December 2022
Reply from Vaultskin
Dear David,
We're terribly sorry for this inconvenience. Even though we have very little to no influence on the shipping time, this is not the product we want to represent. According to our tracking software, your order has been delivered. Please reach out tom us via email (info@vaultskin.com) so we can find a solution together for the trouble you've experienced.
Reply from Vaultskin
Thank you!
Everything perfect
Everything perfect, from the quality of the product to the delivery process. The site is well organized and intuitive. Congratulations
7 October 2022
Reply from Vaultskin
Thank you, we're glad to hear that!
I eventually received a nice new wallet…
I eventually received a nice new wallet as expected; however, the first wallet that was sent was obviously used. Very disappointing that you would try to push a used wallet as a new one. Actually quite embarrassing, if it were not for the fact I really like the Chelsea I would no longer do business with you.
14 October 2022
Reply from Vaultskin
We're very happy to hear that you're a fan of our CHELSEA wallet. However, situations like the one described above should NOT occur, which is one of the reasons why our products undergo strict quality control before being shipped out. We apologise for the inconvenience caused and we're glad to hear that you're happy with your replacement! :)
The quality of my vaultskin is great
The quality of my vaultskin is great! I've used it with my regular EDC gear for a few weeks now. My shipment arrived quickly.
18 November 2022
Reply from Vaultskin
We're happy to hear that! :)
Vaultskin Wallet
I love how slim it is and also love the colours (so many companies only make black and brown - boring!) Its really useful and the pull tab at the top to access cards is a game changer!
20 October 2022
Reply from Vaultskin
We're glad to hear that you like the colours, thanks for your feedback! :)
Very poor website which took me ages to…
Very poor website which took me ages to figure out. The subscription 10% email never came but lots of junk emails with offer did
2 October 2022
Reply from Vaultskin
Please take our sincere apologies for this inconvenience. Usually the discount email comes within a few minutes. Have you checked your spam folder? If the discount is nowhere to be found, please reach out to us via email (info@vaultskin.com) and we will create one for you or re-apply the first one.
5* service
Had a problem with an order (faulty item) and they sent a replacement which came really quick.
12 October 2022
Reply from Vaultskin
We're here to help, thank you for your feedback! :)
Reply from Vaultskin
Thank you! :)
Reply from Vaultskin
Thank you!
Very bad
It was not good catcall
It took me so much time to finally find out what to do and where to write
1 August 2022
Reply from Vaultskin
We are sorry to hear that your experience with us wasn't like you imagined it to be. Could you please reach out to us via email (info@vaultskin.com) and specify the problem(s) you encountered? We'd appreciate it!
very happy to buy a vault
15 October 2022
Reply from Vaultskin
Thank you, enjoy your Vaultskin experience! :)
Excellent service goods arrived on time…
Excellent service goods arrived on time as promised thank you
5 October 2022
Reply from Vaultskin
We're glad to hear that you're happy with our service and products! :)
Best customer service ever
Best customer service ever. Leather keychain loop broke and Vaultskin replaced with a new wallet. The new one was in my pocket in just a few days. Great company!
21 September 2022
Reply from Vaultskin
We're happy to hear that you're satisfied with our products and our service Richard!
I am very satisfied with the product
I am very satisfied with the product. Ordering overseas was easy and problem free.
2 October 2022
Reply from Vaultskin
If you're satisfied, we're satisfied. :)
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