Delivery was quick and quality is good however there was a small scratch on one side of the upward struts and also the screw covers were hard to push on so that they were flush with the unit. We tri... See more
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Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.
45 Evelyn Street, NG92EU, Beeston, United Kingdom
Replied to 84% of negative reviews
Typically replies within 1 week
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I’ve purchased several items from Vaunt Design and was initially extremely impressed. The quality seemed fantastic, the designs were unique, and everything suited my home perfectly. I ordered two bedside tables, a coffee table, and a sideboard, and I recommended the brand to friends and family because I truly felt I’d found a hidden gem.
However, after just seven months of use, the sideboard was discovered to have woodworm. Despite multiple attempts at treating it myself, the infestation has continued. There is no woodworm elsewhere in my home (a converted barn with exposed beams), which has made this especially worrying, particularly as my children’s toys have been stored inside the unit.
When I contacted Vaunt Design, their response was incredibly disappointing. They offered a small goodwill gesture that didn’t come close to covering a replacement or addressing the problem, and they have refused to take responsibility or provide any evidence of the quality checks performed during manufacture. My letter requesting a resolution has been ignored, and unfortunately this may now need to progress to legal action.
For a company that positions itself as a premium brand, the customer service and lack of accountability regarding a serious product issue have been extremely poor.
Very impressed by the customer service and quality. Highly recommend!

Reply from vauntdesign.com
I bought the wapu woven bar stools in taupe. Lovely colour.
They are well made and simply stunning. They arrived well packaged, super quick delivery. Very happy with purchase.

Reply from vauntdesign.com
Amazing customer service and I’m thrilled with the Baldr Black Coffee Table. The quality and beauty is amazing. I can’t wait to purchase more items for my home

Reply from vauntdesign.com
No arrival after 4 weeks or update from Vaunt, on chasing eventually told colour out of stock so currently awaiting new product.

Reply from vauntdesign.com
We love the furniture ordered from yourselves. It is well both well designed and made. The web photography and description accurately match the furniture we received .. Thanks

Reply from vauntdesign.com
I ordered a bench stool from Vaunt Design, and they delivered my order very quickly, but it was the wrong item. I contacted the company, and they responded promptly by arranging a return courier and delivering the correct item to me immediately. I am satisfied with their service.

Reply from vauntdesign.com
Amazing quick delivery and quality of the product is amazing . We love our new coffee tables which we are using as bedside tables

Reply from vauntdesign.com
I bought five barstools, the thread/rope came unravelled from the seat on one of them in less than one month. No response from them - poor aftercare so far.
At the time before ordering 5 stools I asked if there is a discount for new customers and told there wasn't. Only to find afterwards that there was a 10% newsletter sign up but they concealed this from me. I then wanted to buy a sixth bar stool (before one of them was damaged) and it was delayed by a month with no communication. I asked that we it was delayed until November, could the new 15% off October code be applied to this order and they declined.
Poor customer service, after a quick sale and not long term customers, a shame

Reply from vauntdesign.com
Good communication, fast delivery, products match photos and description perfectly.

Reply from vauntdesign.com
We purchased the Larsen dining table and bench and are very happy with it! Ordering a big piece of furniture online is always a little daunting, but both the quality and design are impressive, and it was mega easy to put together.

Reply from vauntdesign.com
Exactly as described, excellent quality and finish. Looks great. Very happy.

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Reply from vauntdesign.com
Great service, lovely quality item, friendly and helpful and delivery bang on time. What’s not to like!

Reply from vauntdesign.com
Beautiful chest of drawer, perfectly packed and quick delivery

Reply from vauntdesign.com
Terrible service and products!!!
Paid over £400 for a marble console only to have the draw no longer close and the marble crack I. Half less than a year after purchase. Emailed support weeks ago with photos and videos and have had no response or acknowledgment. No customer service and no intention to rectify this situation. Avoid any purchases from this company and no aftercare once they’ve taken your money!
Only resorted to this post due to no response from Vaunt Design customer service!
#faultyproduct #nocustomerservice

Reply from vauntdesign.com
I cannot recommend this company enough, the quality of their products are outstanding, communication and delivery first class.

Reply from vauntdesign.com
Stunning piece of furniture, well packaged to prevent any damage

Reply from vauntdesign.com
Fast delivery, the guys even took it upstairs to the room I wanted which was super helpful. The piece is absolutely beautiful and great quality. Wish I could afford everything on there!!

Reply from vauntdesign.com
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