vauntdesign.com Reviews 322

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, solid, and often exceed expectations in design and appearance. Many people appreciate the efficient and fast delivery service, with products arriving promptly and well-packaged to prevent damage. The overall service, from ordering to delivery, is frequently described as excellent and professional. However, some customers experienced issues with product quality, reporting scratches, inconsistent finishes, or items not matching their expectations based on online descriptions. A few people also encountered problems with delivery, including delays, wrong items being sent, or poor communication regarding order status.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and design. Many reviewers praise items as... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the exceptional quality of items,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Service

Customers had positive experiences with service. Many reviewers praised the exemplary customer service,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast and efficient... See more

Based on these reviews

Rated 4 out of 5 stars

Delivery was quick and quality is good however there was a small scratch on one side of the upward struts and also the screw covers were hard to push on so that they were flush with the unit. We tri... See more

Company replied

Rated 5 out of 5 stars

Having bought a number of items from Vaunt both large, Larson table and bench and small , vase. I have been pleased with both the quality and delivery of the product. Communication is really good... See more

Company replied

Rated 5 out of 5 stars

We love the sideboard - it looks brilliant and feels very solid. The team was also very helpful and responsive to get it delivered at a date suitable for us. The cardboard box was slightly damaged... See more

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Rated 5 out of 5 stars

I bought a table, sideboard, and three bar chairs and couldn’t be happier with the quality – it’s absolutely incredible. The furniture was also really easy to assemble, taking minimal time and effort.... See more

Rated 5 out of 5 stars

I ordered 2 Wapu Woven Bar Stools Natural. Fast and efficient from ordering to delivery. Very well packaged so no damage in transit. Great looking stools, very well made. The seat is a bit harder than... See more

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Rated 5 out of 5 stars

I love the design of these two side tables, that make a staement in a subtle way, fitting into a 16th century house with a modern yet crafted vibe. Great products that arrived very carefully package... See more

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Rated 1 out of 5 stars

Terrible service and products!!! Paid over £400 for a marble console only to have the draw no longer close and the marble crack I. Half less than a year after purchase. Emailed support weeks ag... See more

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Rated 1 out of 5 stars

The most awful customer service and product. The listing stated imperfections but didn’t emphasis them all. I return the item , Vaunt charges me £55 for course collection.be sceptical before buying.... See more

Company replied

Rated 5 out of 5 stars

After 2 previous attempts with other companies where we were let down,it was so refreshing to have our order dealt with so professionally,promptly and efficiently. The product itself, a wooden stool... See more

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Rated 5 out of 5 stars

We have been super happy with all the items we purchased from VAUNT. The quality and design were excellent.. We had a slight issue with one of the screws and the customer service team couldn’t have... See more

Rated 5 out of 5 stars

We purchased the Larsen dining table and bench and are very happy with it! Ordering a big piece of furniture online is always a little daunting, but both the quality and design are impressive, and it... See more

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Rated 5 out of 5 stars

Absolutely fantastic company! The designs and quality are incredible and some really different and unique items - the service is brilliant… a team that really believe in what they do! Will absolutely... See more

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Rated 5 out of 5 stars

Really impressed with how quickly the order arrived after being place. Lovely coffee table great quality. Arrived in perfect condition and exactly like the pictures. Would highly recommend!

Rated 5 out of 5 stars

Stoker stools purchased with cushions for kitchen island. Shipped quickly, well packaged, as described and first impressions are they’re good quality.

Company replied

Rated 5 out of 5 stars

I purchased the moxie coffee table and it’s beautiful, looks exactly how it is pictured on the website. It is beautifully made, the quality is exceptional, worth every penny. Delivery was spot on.

Company replied

Rated 1 out of 5 stars

I bought five barstools, the thread/rope came unravelled from the seat on one of them in less than one month. No response from them - poor aftercare so far. At the time before ordering 5 stools I as... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, the guys even took it upstairs to the room I wanted which was super helpful. The piece is absolutely beautiful and great quality. Wish I could afford everything on there!!

Company replied

Rated 5 out of 5 stars

I LOVE my Palea Oak Slatted TV Stand. Stunning piece of funiture. Beautifully crafted and fits perfectly into my flat. Delivery worked well. Very pleased.

Company replied

Rated 5 out of 5 stars

I ordered a bench stool from Vaunt Design, and they delivered my order very quickly, but it was the wrong item. I contacted the company, and they responded promptly by arranging a return courier and d... See more

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Rated 5 out of 5 stars

The team at Vaunt seem to care about their customers. I have bought from them twice. The lampshade was different and well made. They quickly chased up the delivery company which was rather too slow at... See more

Rated 2 out of 5 stars

I have purchased VauntDesign Jord Stoneware Mug and Vaunt Design Aska Coffee Mugs set. Unfortunately, they were a bit of a letdown for me, given the glorious hand picked and unique style as advertise... See more

Company replied

Rated 1 out of 5 stars

poor customer service and no accountability. I’ve waited for the moxie marble coffee table since July. (I had to chase up what has happening, as they didn’t feel the need to let me know there... See more

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Rated 1 out of 5 stars

The products took 3 months to arrive. Bare minimum communication with updates during that time. When the 2 tables did arrive, they were both with issues. One had a scratch on it and th... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Vaunt Designs. Delivery was fast, and I absolutely love my new hallway table. Amazing quality and easy to assemble. Thanks again!

Company replied

Rated 5 out of 5 stars

I searched a lot for two bedside shelves, then I found the black metal ones from Vault. Ordered them, arrived very quickly, well packaged, heavy and good quality. They are now hanging either sid... See more

Rated 5 out of 5 stars

We love the furniture ordered from yourselves. It is well both well designed and made. The web photography and description accurately match the furniture we received .. Thanks

Company replied

Rated 5 out of 5 stars

The order was processed and delivery extremely fast. The most important part, however, is that the stools for our kitchen have exceeded our expectations. They are comfortable, practical & stylish. Mor... See more

Rated 5 out of 5 stars

I bought the Baldr black side table, which caught my eye as I was browsing online. I'm so glad I did- it's superb. It was quite a bold choice for me but I took a chance and I absolutely love it! I've... See more

Company replied

Rated 4 out of 5 stars

Bought some wooden hooks for robes. Lovely design and looks great. Only negative comments are about providing wall screws and the delivery company failed to deliver a couple of times.

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Rated 5 out of 5 stars

Purchased the Gunhild Marble console and bedside tables. Beautiful quality, packages extremely well. Great service, what more could you ask!

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Rated 5 out of 5 stars

I ordered a dinning table with bench and a console table. The quality is insane. Perfect customer service and deliveries on time. 100% recommended and now looking to buy bed tables :)

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Rated 2 out of 5 stars

I really liked the look of Vaunt; the website, the design of products, fair price points, and where and how the products are made by partners in India and other places. So I ordered shelves. They arri... See more

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Rated 5 out of 5 stars

Beautiful, unusual product, which caught my eye the moment I saw it. Really good price, very well made and the company is ethical, which counts for a lot.

Company replied

Rated 2 out of 5 stars

Delivered the wrong item then made me wait to receive the correct item (whilst they collected the wrong item), so I couldn't gift item when needed. I raised concern and got no reply - poor service... See more

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Rated 5 out of 5 stars

Loved the cabinet! Had a small issue with it which was dealt with efficiently and to our satisfaction. Will definitely shop there again.

Company replied

Rated 5 out of 5 stars

I really like the products ( Moroccan lamp shade and hanging black shelving unit). I’ve had 3 of the shelves previously do can put together easily now. They look great. And they arrived very quickly.... See more

Rated 5 out of 5 stars

Item arrived promptly and well packaged. Clear instruction on how to operate the clock. Item as described and now on the sitting room wall.

Company replied

Rated 5 out of 5 stars

Amazing quick delivery and quality of the product is amazing . We love our new coffee tables which we are using as bedside tables

Company replied

Rated 5 out of 5 stars

Beautifully made bar stools which fit perfectly in our new kitchen. Service was excellent and they arrived quickly.

Rated 1 out of 5 stars

Purchased a TV unit which is described as fluted wood. The quality is absolutely awful. This unit cost £800! The joins aren't consistent and the wood is so extremely rough! Spoke to the Vaunt Design a... See more

Rated 5 out of 5 stars

The side board is so stylish and good quality, lighten up my kitchen-diner. The delivery was weary efficient. I am so pleased I found this piece!

Company replied

Rated 5 out of 5 stars

I bought the wapu woven bar stools in taupe. Lovely colour. They are well made and simply stunning. They arrived well packaged, super quick delivery. Very happy with purchase.

Company replied

Rated 5 out of 5 stars

Absolutely love our plinth. Perfect to show off our lamp in our front room. Speedy delivery and excellent quality.

Company replied

Rated 5 out of 5 stars

Excellent product and service, we are very happy, stools look brilliant and delivery etc was flawless. Would recommend.

Company replied

Rated 5 out of 5 stars

Amazing customer service and I’m thrilled with the Baldr Black Coffee Table. The quality and beauty is amazing. I can’t wait to purchase more items for my home

Company replied

Rated 5 out of 5 stars

Great design and from placing the order to delivery was really quick and seamless, have been very impressed with the level of service

Rated 5 out of 5 stars

Fantastic service, goods sent out straight away, packaged very well 👌 wouldn't hesitate to use this company again.

Rated 1 out of 5 stars

Sent item too damaged to work and their customer service would not respond, so a refund or return has not been possible. Scam. Do not buy from here.

Company replied

Rated 5 out of 5 stars

From start to finish, exemplary Customer Service. Excellent product, fantastic range, will be back. Thank you!

Company replied


Company details

  1. Homewares Shop

Written by the company

Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.


Contact info

4.2

Great

TrustScore 4 out of 5

322 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Zero communication once a return was requested

The products took 3 months to arrive. Bare minimum communication with updates during that time.

When the 2 tables did arrive, they were both with issues. One had a scratch on it and the other had stripey wood in different colours as the tabletop.

We have been trying to return them for 10 days now and unfortunately they do not respond by email or phone - literally nothing.

We are going to have to make a claim with a credit card company which is a shame.

This is the reason people perfer to show with companies like Amazon because they know delivery is fast and any issues with the goods will be resolved.

Vaunt Design is, unfortunately, a non-professional outfit doing a disservice to the small independent e-commerce stores online.

I think it's fair to say I would not recommend risking a purchase from vaunt design.

15 September 2025
Unprompted review
vauntdesign.com logo

Reply from vauntdesign.com

Hello.

Steve here, company owner.

Firstly, I apologise for the damage caused to the tables during shipping.

Secondly, i've had a look through all the emails, and i can clearly see that Simon has replied to every email you have sent almost immediately. I would suggest that you may have an issue with your service provider or settings. Please check your spam folder also.

With the greatest of respect, Simon can only do so much if he's not hearing back from you.

If you need to speak to me direct, feel free to give the office a call and ask for me. We'll get you sorted.

KR

Steve

Rated 5 out of 5 stars

Products exceptional quality

Products exceptional quality
Outstanding customer service
Quick delivery

15 September 2025
Unprompted review
vauntdesign.com logo

Reply from vauntdesign.com

Hi Ruth,

Thank you so much for your fantastic review!

We're delighted to hear that you're happy with your order and the serviced you received.

Take care,
The Vaunt Team.

Rated 4 out of 5 stars

Delivery was quick and quality is good but ...

Delivery was quick and quality is good however there was a small scratch on one side of the upward struts and also the screw covers were hard to push on so that they were flush with the unit. We tried using a rubber mallet and gently tapping them but a couple of them broke as a result. Overall we are very pleased as the colour and grain matches our business aesthetic well.

4 September 2025
Unprompted review
vauntdesign.com logo

Reply from vauntdesign.com

Hi Ange,

Thank you for your review, we really appreciate it.

We're sorry to hear there was some slight issues with your order, please don't hesitate to contact us at info@vauntdesign.com and we'll help any way we can.

Take care,
The Vaunt Team.

Rated 1 out of 5 stars

The most awful customer service and…

The most awful customer service and product. The listing stated imperfections but didn’t emphasis them all. I return the item , Vaunt charges me £55 for course collection.be sceptical before buying. Now the company won’t respond for the £55 charge. Im
Not paying for a return which you didn’t not describe in descriptions . Cheekiness of the company. Ombudmam will sort this out. And on top of this Vaunt blocks from from
Instagram. :) why????

22 August 2025
Unprompted review
vauntdesign.com logo

Reply from vauntdesign.com

Dear Selda,

We were sorry to read your review and we would like to address your concerns directly.

It is always our intention to be transparent about any of our products that are discounted due to minor damage or imperfections. The significant discount offered on the item you ordered was a direct reflection of the minor damages and cosmetic flaws that were present and fully highlighted at the point of purchase.

Regarding the return fee of £55, this charge was for the courier collection of your item. As per our returns policy, which is available on our website, return shipping costs are the responsibility of the customer unless the item is faulty or not as described. In this case, the item was returned in the exact condition in which it was sold, and the imperfections were as described in the original product listing and accompanying images.

We hope this clarifies our position. We understand that this is not the outcome you had hoped for, but we stand by our policies and the information provided at the point of sale.

Regards,
The Vaunt Team.

Rated 5 out of 5 stars

Great products and customer service

We have been super happy with all the items we purchased from VAUNT. The quality and design were excellent..
We had a slight issue with one of the screws and the customer service team couldn’t have been more helpful. Easy to contact them and a very swift response sending out a replacement .

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and design

I bought a table, sideboard, and three bar chairs and couldn’t be happier with the quality – it’s absolutely incredible. The furniture was also really easy to assemble, taking minimal time and effort. Everything looks fantastic in our home, is super comfortable, and we’ve already had so many compliments from guests. Highly recommend!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I searched a lot for two bedside…

I searched a lot for two bedside shelves, then I found the black metal ones from Vault. Ordered them, arrived very quickly, well packaged, heavy and good quality.

They are now hanging either side of our bed, looking as if they have always been there.

Would highly recommend.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

The team at Vaunt seem to care about…

The team at Vaunt seem to care about their customers. I have bought from them twice. The lampshade was different and well made. They quickly chased up the delivery company which was rather too slow at delivering.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Every aspect better than expected

The order was processed and delivery extremely fast. The most important part, however, is that the stools for our kitchen have exceeded our expectations. They are comfortable, practical & stylish. More so than anticipated - thank you !

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Stunning chairs

Stunning chairs, worth the wait. They were put of stick and we had to wait for 6/7 weeks, but I'm so pleased we held out. They are truly gorgeous.

9 May 2025
Unprompted review
vauntdesign.com logo

Reply from vauntdesign.com

Hi JoJo,

We're thrilled to hear you love the chairs and that they were worth the wait — that truly means a lot to us. We're sorry for the delay, but we're so glad you decided to hold out and are happy with your purchase.

Enjoy your stunning new chairs, and thank you again for your patience and support!

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