I ordered the product on October 14, now it's November 12, more than 25 days have passed, the parcel is still in transit, why? I expected everything to be on time, when will my parcel be with me? I'm... See more
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My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying... See more
Company replied
How can i see or know when will my package arrive? I didnt get my tracking number yet its been a day. Only says its been processed. Ive veen reading these reviews saying it takes a long time to arri... See more
Company replied
Company details
About Vawoo.com
Written by the company
Vawoo is a place to be for manufacturers and the whole world vaping community. We are the most expected vaping e-commerce online platform. We connect best industry manufacturers, e-liquids producers, providers and targeted customers — all in one place.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Contact info
United Kingdom
- vawoo.com
3.4
Average
786 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order was easy to make and shipped…
Order was easy to make and shipped relatively fast. One product had to ship another route, so little bit of delay there, but customer support answered fast and explained situation so after all everything went well.
3 March 2026
Unprompted review
Reply from Vawoo.com
Hi Tero,
Thank you for your review 😊
We’re glad to hear that placing the order was easy and that our support team could quickly explain the situation with the delayed item. It’s great to know everything worked out well in the end.
We appreciate your feedback and hope to serve you again!
Kind regards,
Vawoo Support Team
Everything is very good quality and the delivery has never disappointed. It does take about 3–4 weeks, but it’s worth it! Good communication with the seller and great discounts :)
Everything is very good quality and the delivery has never disappointed. It does take about 3–4 weeks, but it’s worth it!
Good communication with the seller and great discounts :)
28 February 2026
Unprompted review
Reply from Vawoo.com
Hi Sanita,
Thank you so much for your wonderful review 😊
We’re really happy to hear that you’re satisfied with the quality, communication, and discounts. We truly appreciate your patience with the delivery time — it means a lot to us.
Looking forward to serving you again!
Kind regards,
Vawoo Support Team
All is super
25 February 2026
Unprompted review
Reply from Vawoo.com
Hi Jurgita,
Thank you so much for your review 😊
We’re happy to hear that everything is super! Looking forward to serving you again.
Kind regards,
Vawoo Support Team
Excellent service
Excellent service. The equipment is exactly what I ordered, and everything arrived right on time.
26 February 2026
Unprompted review
Reply from Vawoo.com
Hi Krzysztof,
Thank you very much for your excellent review 😊
We’re happy to hear that everything arrived on time and exactly as ordered. Your satisfaction means a lot to us.
We look forward to serving you again!
Kind regards,
Vawoo Support Team
Complete satisfaction
Fast, efficient, 100% satisfaction. Hassle-free, fast shipping, great communication. Super cheap products. I recommend!!!
25 February 2026
Unprompted review
Reply from Vawoo.com
Hi Adam,
Thank you so much for your amazing review! 😊
We’re thrilled to hear that you’re 100% satisfied and that everything — from shipping to communication — met your expectations. Your recommendation truly means a lot to us.
Looking forward to serving you again!
Kind regards,
Vawoo Support Team
great
it takes a lot of time to arrive, but the product is good, the flavour is strong, there are modes
16 February 2026
Unprompted review
Reply from Vawoo.com
Hi snimki,
Thank you for your honest review 😊
We’re glad to hear that you’re happy with the product, the strong flavour, and the different modes available. We understand that delivery time can feel long, and we truly appreciate your patience.
Thanks again for your feedback and support!
Kind regards,
Vawoo Support Team
Reply from Vawoo.com
Hi Nona,
Thank you so much for your lovely review 😊
We’re happy to hear that everything works perfectly for you! Looking forward to serving you again.
Kind regards,
Vawoo Support Team
I ordered in October and recieved in January …
I ordered in October and today pick up my order, support answered right away.
17 February 2026
Unprompted review
Reply from Vawoo.com
Hi Filip,
Thank you for updating your review — we truly appreciate it 😊
We’re glad to hear that you’ve successfully received your order and that our support team was able to assist you promptly.
Thank you for your patience, and we hope to serve you again in the future.
Kind regards,
Vawoo Support Team
Uwell Caliburn G4 Koko
Uwell Caliburn G4 Koko, arrived in good condition in the designated acc 16 days delivery, communication with the store fast and positive.
I highly recommend the store.
10 February 2026
Unprompted review
Reply from Vawoo.com
Hi Bronislav,
Thank you for your wonderful review 😊
We’re glad to hear your Uwell Caliburn G4 Koko arrived in good condition and within the expected time, and that you had a positive experience with our support team.
We truly appreciate your recommendation!
Kind regards,
Vawoo Support Team
Works fine for me👍🏻
Works fine for me👍🏻
Have always gotten my deliveries.
9 February 2026
Unprompted review
Reply from Vawoo.com
Hi Simon,
Thank you for your review and for your trust 👍🏻
We’re glad to hear that everything has worked well for you and that your deliveries arrived without issues.
Kind regards,
Vawoo Support Team
Ordered 3 innokin 4.5ml tanks that have…
Ordered 3 innokin 4.5ml tanks that have been increasingly difficult to find. I was aware that the delivery time was nearly 1 month, That just about how long it took. Very happy overall with no complaints. If you do order, make yourself aware of the length of delivery time. If you are patient you will get exactly what you want at a reasonable price.
7 February 2026
Unprompted review
Reply from Vawoo.com
Hi Alan,
Thank you for your great review and for sharing your experience 😊
We’re really glad you were able to find the tanks you needed and that everything arrived as expected. We also appreciate you highlighting the delivery time for other customers — that’s very helpful.
Thanks again for your patience and trust in us!
Kind regards,
Vawoo Support Team
The item is good
The item is good, it should be genuine. I've used it for a while and it feels good and easy to use. I can adjust the settings to my liking, and the design is exquisite and stylish. However, it took 50 days to arrive in Malaysia, which is too long. I hope you can improve the shipping time and deliver the goods faster.
6 February 2026
Unprompted review
Reply from Vawoo.com
Hi Edison,
Thank you for your detailed review and kind words about the product 😊
We’re really glad to hear that you’re happy with the quality, design, and usability. We also understand your concern about the delivery time to Malaysia and truly appreciate your patience.
Your feedback is very valuable to us, and we’re continuously working on improving the shipping experience wherever possible.
Kind regards,
Vawoo Support Team
Reliable shop with outstanding customer service
I have purchased from this store several times and everything has always worked perfectly. Communication with the seller via email is excellent, and questions are answered promptly. Most recently, a delivery was lost in the mail, but the refund was processed immediately and without any hassle. Clear recommendation.
6 February 2026
Unprompted review
Reply from Vawoo.com
Hi Robert,
Thank you very much for your kind review and for being a returning customer 😊
We’re glad to hear that everything has consistently worked well for you and that our support team could resolve the lost shipment quickly and smoothly. Your recommendation truly means a lot to us.
We look forward to serving you again!
Kind regards,
Vawoo Support Team
Only downsides is that they sometimes…
Only downsides is that they sometimes ship in multiple packages and it gets expensive paying shipping and toll on all of them
4 February 2026
Unprompted review
Reply from Vawoo.com
Hi Magnus,
Thank you for your great review and helpful feedback 😊
You’re right — when items are shipped from different suppliers, they may arrive in separate packages, which can increase shipping costs. In many cases, it’s possible to find the same products from one supplier on our site to keep everything in a single shipment.
If you ever need help with this, our support team will be happy to assist before you place the order.
Kind regards,
Vawoo Support Team
Slow,but perfect
Very good products with great quality,but only it have very slow delivery.
2 February 2026
Unprompted review
Reply from Vawoo.com
Hi Aleksej,
Thank you for your review and kind words about our product quality 😊
We understand that delivery time can feel slow, and we truly appreciate your patience and understanding. Your feedback helps us keep improving.
Kind regards,
Vawoo Support Team
My order is late its past the delivery…
My order is late its past the delivery time i need my money a full refund with the shiping price FULL REFUND WILL REMOVE THIS REVIEW IF I GET A FULL REFUND
1 February 2026
Unprompted review
Reply from Vawoo.com
Hi niks,
We’re sorry for the frustration this situation has caused.
According to the latest tracking update from Feb 2, 2026, a notification was sent to collect the parcel. The order from 28 December was delivered within the shipping timeframes stated on our website, and the parcel is currently awaiting collection.
Please contact your local postal office regarding the pickup notice. If you still need assistance, our support team at support@vawoo.com
will be happy to help.
Kind regards,
Vawoo Support Team
I ordered two vapes from Vawoo
I ordered two vapes from Vawoo. Yes, the delivery took quite a long time (around two months), but the products themselves were amazing. The quality honestly surprised me — they were much better than I expected.
I wouldn’t recommend listening to comments calling them scammers or saying they lie. In my experience, the products were exactly as described and very high quality. The only downside is the long delivery time, so you just need to be patient.
Overall, I’m happy with what I received.
28 January 2026
Unprompted review
Reply from Vawoo.com
Hi Fahad,
Thank you very much for your detailed and honest review 😊
We’re really happy to hear that the products met — and even exceeded — your expectations. Your understanding regarding the delivery time means a lot to us, and we truly appreciate your patience.
Thanks again for sharing your experience and for your trust in us.
Kind regards,
Vawoo Support Team
I've been waiting for my product for 10…
I've been waiting for my product for 10 days now and they haven't even shipped it yet, not when I won't buy from them.😡😤
28 January 2026
Unprompted review
Reply from Vawoo.com
Hi Nikita,
Unfortunately, we can’t find any order in our system under this name.
Please contact our support team at support@vawoo.com
and include your order ID, so we can check this for you and assist as quickly as possible.
Kind regards,
Vawoo Support Team
Terrible slow service packages stay…
Terrible slow service packages stay still for days
Website makes out it’s from the UK when it’s not
7 January 2026
Unprompted review
Reply from Vawoo.com
Hi Zack,
We’re sorry for the frustration caused by the delivery time.
Tracking for international shipments can sometimes appear inactive for several days while parcels move between transit hubs. For clarity, our registered address is in the UK, while our warehouses are located in other countries, which can affect delivery times.
If you share your order details with our support team at support@vawoo.com
, we’ll be happy to check the status for you.
Kind regards,
Vawoo Support Team
order number 1000501795 vaiting for…
order number 1000501795 vaiting for 30days + return my money
23 January 2026
Unprompted review
Reply from Vawoo.com
Hi Lukelis,
Thank you for your message. Unfortunately, we cannot find any order or inquiry in our system with the number 1000501795.
Our order numbers follow a different format (e.g. 323**). It’s possible the order was placed on another website.
Please contact our support team at support@vawoo.com
with more details, and we’ll be happy to check this for you.
Kind regards,
Vawoo Support Team
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