I ordered the product on October 14, now it's November 12, more than 25 days have passed, the parcel is still in transit, why? I expected everything to be on time, when will my parcel be with me? I'm... See more
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Based on these reviews
My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying... See more
Company replied
How can i see or know when will my package arrive? I didnt get my tracking number yet its been a day. Only says its been processed. Ive veen reading these reviews saying it takes a long time to arri... See more
Company replied
Company details
About Vawoo.com
Written by the company
Vawoo is a place to be for manufacturers and the whole world vaping community. We are the most expected vaping e-commerce online platform. We connect best industry manufacturers, e-liquids producers, providers and targeted customers — all in one place.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Contact info
United Kingdom
- vawoo.com
3.4
Average
786 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order number 3222653
Order number 3222653. 49 days and still in transit. No precise response is being provided when requesting update. This order is to be shipped to Mauritius. Please proceed with a full refund. This website is a total lost of time.
20 January 2026
Unprompted review
Reply from Vawoo.com
Hi Tirumurugan,
We’re very sorry for the long delay and the frustration this has caused.
Regarding order #3222653, we confirm that a full refund for the product cost is being processed now. We sincerely apologize that the delivery time and communication did not meet your expectations.
Kind regards,
Vawoo Support Team
Order stuck in Customs
I am from Canada and ordered some products for the 4th time from Vawoo. Canada Customs did not clear the last shipment of some MT32 Coils. Vawoo refunded me my money within 36 hours of me inquiring about said order. A great company with top notch customer service. Thx Vawoo Team.
19 January 2026
Unprompted review
Reply from Vawoo.com
Hi AntCanada,
Thank you very much for your amazing review and for being a returning customer — we truly appreciate your trust 😊
We’re glad we could resolve the issue with the customs clearance quickly and that our support team met your expectations. Your kind words about our customer service mean a lot to us.
Thanks again for your continued support, and we look forward to serving you again.
Kind regards,
Vawoo Support Team
Hello
Hello, the store isnt bad, a lot of choices but i need a refund and you dont answer me. #3233826
A lot of choices, but the shippmen time is a lot. over all 3/5 not a bad store
19 January 2026
Unprompted review
Reply from Vawoo.com
Hi SalPod,
Thank you for your review and for sharing your concerns.
Order #3233826 from 18.01 is currently in Incomplete status, and we don’t see any support inquiries linked to this order yet. To request a refund or get assistance, please contact our support team using the same email address you used for the order, and your request will be answered as soon as possible.
We appreciate your feedback and are always happy to help.
Kind regards,
Vawoo Support Team
Hi uhm i lived in norway and i just…
Hi uhm i lived in norway and i just wonder that when is my order coming?
14 January 2026
Unprompted review
Reply from Vawoo.com
Hi Rheanne,
Thank you for your review. Your order was placed yesterday and is currently being processed normally.
For any questions regarding order status or delivery, please contact our support team directly (support@vawoo.com) — they’ll be happy to assist you with detailed information.
Kind regards,
Vawoo Support Team
Overall opinion of Vawoo
The products and customer service are excellent, they respond very quickly and there's a wide variety of products. The downside is the shipping time. If you're not in a hurry for your order and you're patient, I recommend it. Shipping within Europe usually takes at least a month, but overall the store is good. And if you order from here, I recommend not checking the order status daily, because it's usually updated every few weeks😅 And lastly, if you have any questions about the status of your order, please don't ask in the reviews, but rather by email. Asking in the reviews and leaving a one-star rating gives the store a bad image. And to the store owners, I recommend you warn people that orders take quite a while
13 January 2026
Unprompted review
Reply from Vawoo.com
Hi Nikita,
Thank you so much for this thoughtful and balanced review — it truly means a lot to us 😊
We really appreciate your kind words about our products and customer service, as well as your honest comments about shipping times.
You’re absolutely right: deliveries within Europe can take longer than many customers expect, and we agree that clearer communication is important. We’re already working on improving how we inform customers about estimated delivery times to set expectations better.
Thanks again for your understanding, patience, and recommendation. Reviews like yours motivate our whole team.
Kind regards,
Vawoo Support Team
Since you're quick to answer here and…
Since you're quick to answer here and not personal emails maybe it will help you notice that I contacted you about a refund on order 3230767 that has not been either shipped or packaged,reading opinions here is seriously worrying and I don't want to risk a month of waiting for nothing
8 January 2026
Unprompted review
Reply from Vawoo.com
Hi Zuzanna,
Thank you for your message. We’re sorry for the concern this situation caused.
We confirm that order #3230767 is being fully refunded today. The order was not shipped or packaged, and no further action is required from your side.
We appreciate you bringing this to our attention and apologize for the inconvenience.
Kind regards,
Vawoo Support Team
Waste of time
I have ordered (order number: 3225426) product on 2025-12-11, right now it is 2026-01-06, the item is still not delivered. They managed to send me a shipping number after 11 more days (on 22th).
Apparently after paying the money, you don’t even have a normal support or clear information for long time. Don’t waste time.
11 December 2025
Unprompted review
Reply from Vawoo.com
Hi Sunshinas,
Thank you for your feedback and for sharing order #3225426. We’re sorry for the delay and the frustration it has caused.
According to the latest tracking update, the parcel has arrived in Lithuania and is currently being held by the local postal service, with the addressee notified. At this stage, delivery timing depends on the local carrier, but our support team will continue to monitor the shipment and assist if needed.
We apologize if our communication did not meet expectations and appreciate your patience while the delivery is being completed.
Kind regards,
Vawoo Support Team
Reply from Vawoo.com
Hello,
We’re unable to identify any order or customer details based on this review. If you’ve placed an order with us and need assistance, please contact our support team directly at support@vawoo.com
with your order number or email address.
We’ll be happy to check the status and help resolve the situation.
WHY MY ORDER IS IN SAME SPOT FOR ALMOST 20 DAYS?
Why my first order is in transit for over 15 days, and other don't even have tracking number?
(Order id: 3225052)
(Order id: 3225051)
28 December 2025
Unprompted review
Reply from Vawoo.com
Hello Vykintas, thank you for your message.
Both of your orders (#3225052 and #3225051), placed on December 10, have already been shipped and are currently in transit.
The tracking information may update with a delay, but the parcels are on their way and will be delivered shortly.
If you’d like more detailed updates, please contact us at support@vawoo.com
— our team will be happy to assist.
Waited for more than 30 days just for…
Waited for more than 30 days just for the package to not arrive, horrible support and shipping times are so bad
25 December 2025
Unprompted review
Reply from Vawoo.com
Hello, thank you for sharing your feedback.
At the moment, we’re unable to locate your order based on the information provided in this review. To help us check the situation and assist you properly, please contact our support team at support@vawoo.com
with your order number or the email address used for the purchase.
Once we have these details, we’ll be able to review your case and provide an update.
DO NOT ORDER HERE.
Order ID: 3211420
Order time & date: 10/20/2025 10:29,
sent to wrong address.
12/9/2025 at 11:03 AM ,
They say, re-ship.
NOTING happening.
The only thing they do quickly is take the money out of your account. :-(
Merry Focking Cristmas.
25 December 2025
Unprompted review
Reply from Vawoo.com
Hello Franky, thank you for bringing this to our attention, and we’re truly sorry for the frustration this situation has caused.
We confirm that there was an issue with the delivery address, and our support team is already aware of it. They will contact you directly as soon as possible to resolve this and arrange the correct solution.
We take responsibility for this mistake and are ready to fix it properly, including offering compensation for the inconvenience.
Thank you for your patience — we will make sure this is handled.
Waiting without tracking updates
My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying my package was already in the netherlands, although on the PostNL website it still says it's at the shippers warehouse. Can anybody at the Vawoo team please tell me where my package actually is and how long it will take to reach Lithuania?
24 December 2025
Unprompted review
Reply from Vawoo.com
Hello, thank you for your message and for providing the order number.
According to the latest information, your package is already in transit and moving through the delivery process. In some cases, tracking updates on the carrier’s website may lag behind the actual movement of the parcel, especially at this stage.
Your order should be delivered shortly to Lithuania. If you’d like a more detailed update or personal assistance, please contact our support team at support@vawoo.com
, and they will be happy to help.
Thank you for your patience and understanding.
What a shocking service.
What a shocking service.. Obviously they do not stock the items and only reship them. Took a month from my order until they despatched it. Then another 3 weeks to get delivered. Their delivery times are what all their negative reviews are about, yet they do nothing about it. If they are ordering in the product from somewhere else. it still take less that a week for them to get it and despatch it. Most resellers do it in days. All the time you are waiting you are worrying about whether you have been scammed or not. So if you order from them, be prepared for it to take a couple of months for you to get the product
23 December 2025
Unprompted review
Reply from Vawoo.com
Thank you for your feedback, and we sincerely apologize for the delay and frustration you experienced.
We totally understand your concerns about the delivery time. :(
As you're located in Australia, where vaping products face strict import regulations, we took extra precautions to ensure your order would arrive safely and without complications at customs.
This additional verification process, unfortunately, extended the processing time significantly beyond our standard timeframe.
We recognize that the wait was longer than expected and that this caused you understandable concern. We should have communicated more clearly about these delays and the reasons behind them throughout the process.
We're continuously working to improve our processes and communication, especially for orders to regions with complex regulatory requirements. Your feedback helps us identify where we need to do better.
Again, we apologize for the extended wait and any anxiety this caused during the delivery period.
I placed an order on Vawoo on December…
I placed an order on Vawoo on December 2nd. The money was successfully deducted from my card, but I never received a tracking number or any confirmation code for my parcel.
When I contacted customer support to check my order status, I was told that my card details were supposedly not provided and the order was never completed. This is unacceptable and factually incorrect, as the payment went through and the transaction is confirmed by my bank.
Currently, I have neither the product nor an official order confirmation, despite the fact that the money has been taken from my account. I demand an immediate investigation into this matter and a full refund of my funds.
Transaction Date: December 2, 2025
Evidence: I have a bank statement confirming the payment to Vawoo.
2 December 2025
Unprompted review
Reply from Vawoo.com
Thank you for reaching out to us regarding your concern.
We have thoroughly reviewed our system records for December 2nd and can confirm that we see two order attempts from your account, and the 2rd one of which was unsuccessful, which was on Dec. 5th. According to our payment processing system, no funds were successfully transferred to Vawoo for any completed order.
If you are seeing a deduction on your bank statement, this may be a temporary authorization hold that was placed during the unsuccessful transaction attempt. These holds are typically released by your bank within 3-7 business days, depending on your financial institution's policies.
We recommend contacting your bank directly with your transaction details to clarify the status of this charge. They will be able to provide you with specific information about whether this is a pending authorization or a completed transaction, and can assist with releasing any temporary holds.
If your bank confirms that funds were indeed transferred to Vawoo and you can provide us with the complete transaction reference number, we will be happy to investigate further. Please feel free to reach out to our customer support team with this documentation.
We apologize for any confusion and inconvenience this situation may have caused.
Very slow shipping.
As a website per se it's great, Lots of products, Various products to choose from. Big downside is that the products takes forever to arrive. I'm still waiting and It's been 3 days less than a month since I ordered and paid for my product.
21 November 2025
Unprompted review
Reply from Vawoo.com
Hello Elvis, thank you for sharing your feedback.
We’re glad to hear you’re satisfied with the website and product selection. Regarding delivery, we understand your frustration — in some cases, shipments can unfortunately take longer than the usual timeframe due to transit and customs processes beyond our direct control.
Your order is still in transit and should be delivered soon. If you’d like a detailed status update, please contact our support team at support@vawoo.com
, and we’ll be happy to assist you.
33 days have passed
33 days have passed. Parcel still in Holland. I think this is a scam. How can a package not even leave the country for 33 days?
17 December 2025
Unprompted review
Reply from Vawoo.com
Hello Oleksandr,
According to the latest tracking update, your parcel has already departed the export center in the Netherlands on December 12 and is now moving through international transit. At this stage, updates can be less frequent until it reaches the destination country.
We understand that the delivery has taken longer than usual, and we’re sorry for the frustration this causes. Please rest assured that the shipment is not lost or stuck, but currently in international transit.
If you’d like us to monitor it more closely or assist further, please contact us at support@vawoo.com
with your order details — our team will help you directly.
Hello ,
Hello ,
I've ordered products 4th DEC shipping to U.A.E. and my order Number is 3223597 and tracking Number is LR686510565NL but i can't know where exactly is my order when will arrive.
would you help me to know the estimated time to receive my my order, and thank you for helping
4 December 2025
Unprompted review
Reply from Vawoo.com
Hello Bassem,
The status “The item is at the shipper’s warehouse” means that your order has already been shipped and is in transit within the logistics chain. Tracking updates may appear with some delay, especially for international shipments to the U.A.E.
Your parcel is moving as expected and will be delivered within the stated delivery timeframe.
If you need more detailed assistance or future updates, please feel free to contact us at support@vawoo.com
— our team will be happy to help.
Any updates on my order
Any updates on my order? I have placed my order a week ago and it still shows order has been processed. No tracking number or any updates. my order ID is 3224075.
6 December 2025
Unprompted review
Reply from Vawoo.com
Hello Eruel, thank you for your message.
Your order has already been shipped, and the tracking number is LR686516308NL.
You can always find the tracking details in your personal dashboard under your order. Please note that tracking updates may appear with a short delay after shipment.
If you need any additional clarification or updates, please contact our support team at support@vawoo.com
— they’ll be happy to assist you.
Hello
I dont understand how much longer will it take to arrive? Been 20days tracking still stuck on december 9 no updates no nothing i just want to find out where my order is and when it will arrive , order #3221726
12 December 2025
Unprompted review
Reply from Vawoo.com
Hello,
According to the latest tracking update, your parcel is in transit and has already been forwarded to the next facility. In most cases, delivery follows shortly after this stage, so it will most likely be delivered within this week.
We understand the wait can be frustrating and appreciate your patience. If you need a more detailed check, please contact us at support@vawoo.com
, and our team will be happy to assist.
fast delivery was said and it came…
fast delivery was said and it came after one month but the product overal was good and like told
9 December 2025
Unprompted review
Reply from Vawoo.com
Thank you, Lars, for sharing your experience!
We’re glad to hear the product arrived in good condition and met your expectations.
Delivery can indeed take longer on some routes, and we appreciate your patience throughout the process.
Thanks again for your feedback — we’re happy you’re satisfied with the product itself.
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