I ordered the product on October 14, now it's November 12, more than 25 days have passed, the parcel is still in transit, why? I expected everything to be on time, when will my parcel be with me? I'm... See more
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My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying... See more
Company replied
How can i see or know when will my package arrive? I didnt get my tracking number yet its been a day. Only says its been processed. Ive veen reading these reviews saying it takes a long time to arri... See more
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Company details
About Vawoo.com
Written by the company
Vawoo is a place to be for manufacturers and the whole world vaping community. We are the most expected vaping e-commerce online platform. We connect best industry manufacturers, e-liquids producers, providers and targeted customers — all in one place.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Contact info
United Kingdom
- vawoo.com
3.4
Average
786 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Maybe the WORST site i've been on
Maybe the WORST site i've been on, not because of the site itself, but because how buggy and slow it is, ive been trying to complete my order for about 10 hours now and it just says on the checkout tab
-Currently payment system is unavailable. Please try again later.-
And its been like that as i said 10 hours, even when i try to send a message to contact Vawoo the site bugs out again and it says that theres an unknown error, its rlly bad.
16 July 2025
Unprompted review
Reply from Vawoo.com
Dear Alexandur,
Thank you for your feedback and for bringing this to our attention. We are very sorry for the frustration caused during checkout and while trying to contact us. The payment system issue you encountered is related to the external security processing system, and unfortunately it is not something we can directly influence.
Usually such interruptions are temporary, and we kindly recommend trying again a bit later. We truly appreciate your patience and hope you will be able to complete your order successfully soon. Our support team will also be glad to assist you directly if the issue continues.
Best regards,
The Vawoo Team
Reply from Vawoo.com
Dear Mr Biznis,
Thank you so much for your 5-star review! 🙏 We’re glad to hear that your order arrived safely, even if it took a little longer than expected. Your patience is truly appreciated, and we hope you enjoy your purchase.
Looking forward to serving you again!
– The Vawoo Team
Very poor and slow platform for…
Very poor and slow platform for communication and order handling.
I have changed the experience to 1 star.
Made 1 order 3 products. All products were in stock. Besides not receiving any of my products yet after numerous attempts to get in contact with customer service they still are processing 1 of the orders.
Total ridiculous supplier!
11 August 2025
Unprompted review
Reply from Vawoo.com
Hello Rezai,
Thank you for sharing your feedback. We’re sorry to hear you found our communication and order handling slow. We have checked your order from 11.08 and can confirm it was processed as usual, but we understand that the experience did not meet your expectations.
We are currently working on improving our order processing and communication systems, and we hope to implement these upgrades in the near future to serve our customers faster and more efficiently.
If you have any remaining concerns, please contact us directly at support@vawoo.com so we can assist you right away.
Kind regards,
Customer Support Team
All fast and good!
12 August 2025
Unprompted review
Reply from Vawoo.com
Hello Aleksei,
Thank you for your kind words! We’re glad to hear everything went fast and smoothly. We look forward to serving you again soon.
Kind regards,
Customer Support Team
Order never arrived
Order never arrived, no customer support
Over a month of waiting, parcel stuck, no solution offered. Useless support. Avoid this site.
8 July 2025
Unprompted review
Reply from Vawoo.com
Hello Clark,
We’re truly sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide. Please contact us at support@vawoo.com with your order number, and we will personally investigate and work to resolve the issue as quickly as possible.
Your feedback is important to us, and we’d like the opportunity to make things right.
Kind regards,
Customer Support Team
It’s been a month since I placed my…
It’s been a month since I placed my order and the item is still in the country of origin (NL). It took the vendor 2 weeks to ship the item and NL post has had it for almost 2 weeks and it’s not moving. I contact Vawoo customer service and they give me bad information and fake apologies and tell me to wait.
30 July 2025
Unprompted review
Reply from Vawoo.com
Dear Ralph,
We’re very sorry to hear about your experience and understand your frustration with the delays. Please accept our sincere apologies for the inconvenience caused.
While international shipping times can sometimes be affected by postal service delays outside of our control, we agree that the wait has been longer than expected. We're also truly sorry if the information provided by our team did not meet your expectations — that is certainly not the experience we aim to deliver.
We value your feedback and would like to investigate this further to ensure a resolution. Please contact us again with your order number, and we’ll do our best to assist you promptly and transparently.
Kind regards,
Vawoo Team
One of the really few stores what…
One of the really few stores what delivers to Finland . Great great prices , takes little long to arrive but it always deliver and in very good shape
28 July 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Emam!
We're glad to be one of the few stores delivering to Finland, and it's great to hear you're happy with the prices and product condition. We’ll keep working to improve delivery times — your support means a lot!
Order was placed three-four days ago
Order was placed three-four days ago, asked customer service regarding seller confirmation. No reply. Only automated messages. Contemplating on legitimacy. Order #3190238
28 July 2025
Unprompted review
Reply from Vawoo.com
Dear Hamzah,
Thank you for your feedback, and we're very sorry to hear about your experience. We can confirm that your order #3190238 is currently being processed as expected, and we assure you that it is legitimate and progressing normally.
We sincerely apologize if our response time was slower than usual or if you received only automated updates. Your concern is important to us, and we’re working to improve communication during peak periods.
If you have any further questions or need support, please don’t hesitate to reach out directly at support@vawoo.com — we're here to help.
Kind regards,
Vawoo Customer Support
Scam website
Used to be very good, last two purchases they have waited 3 weeks to tell me the items are not in stock when they are clearly displayed as in stock on the website. Taking your money just to claim interest with no intention of selling anything, a scam website.
26 July 2025
Unprompted review
Reply from Vawoo.com
Thank you for your feedback, Greg. We’re truly sorry for the inconvenience and frustration caused by your recent experience. You're absolutely right to expect better communication and accuracy regarding stock availability.
Please know that we never intend to mislead our customers — the items were listed as in stock based on supplier updates, but unfortunately became unavailable before dispatch. Your last two orders were refunded in full, and we deeply regret the delay in informing you.
We value your previous successful purchases and hope to restore your trust. Your feedback is helping us improve our processes.
I have ordered 5 pack disposable vape…
I have ordered 5 pack disposable vape kit. Quality and taste was good. Only thing I'm unsatisfied with is the long delivery to Bulgaria, over 5 weeks, but otherwise I'm happy. I can recommend this salers.
21 July 2025
Unprompted review
Reply from Vawoo.com
Thank you very much for your kind review, Igor! We're delighted to hear you enjoyed the quality and taste of the products. We truly appreciate your patience with the delivery time to Bulgaria and your recommendation means a lot to us. We look forward to serving you again!
The products were packed well and…
The products were packed well and intact, the only thing I'm unsatisfied with is the long delivery to Finland, but otherwise I'm happy
15 July 2025
Unprompted review
Reply from Vawoo.com
Thank you, Pyry, for your kind review!
We're glad to hear you’re happy with the products and that everything arrived safely. We truly appreciate your patience regarding the delivery time to Finland — we're constantly working on improving our shipping times and hope your next experience will be even smoother.
Best regards,
Vawoo Team
The product was great
The product was great. I liked The taste and it was easy to use. Only bad thing about it was the time it took to get here.
24 July 2025
Unprompted review
Reply from Vawoo.com
Thank you so much for your feedback, Slokkeri!
We’re glad to hear you enjoyed the product and found it easy to use — that means a lot to us.
We’re sorry to hear the delivery took longer than expected. We’ll continue working closely with our shipping partners to improve delivery times.
Thanks again for your support, and we hope to serve you even better next time!
The Vawoo Team
3 days and my order is still not…
3 days and my order is still not confirmed
24 July 2025
Unprompted review
Reply from Vawoo.com
Dear Marián,
Thank you for your message.
We’re happy to confirm that your order has been successfully processed. If you haven’t seen the confirmation email, please check your spam or promotions folder just in case it was filtered there.
Your package is on its way, and you’ll receive your products on time. If you need tracking details or further assistance, feel free to reach out — we’re here to help!
Best regards,
Vawoo Team
Everything else has been great except i…
Everything else has been great except i have gotten few of the yumi ones broken like leaking fluid and others just dont work
1 July 2025
Unprompted review
Reply from Vawoo.com
Dear Amanda,
Thank you for your feedback and for being a valued customer!
We’re truly sorry to hear about the issues you've experienced with some of the Yumi products. While we're glad to hear everything else has been great, product quality is very important to us, and we never want you to be disappointed.
Please don’t hesitate to contact our customer support team with the details of the faulty items — we’ll be happy to assist you and arrange replacements where applicable.
We appreciate your understanding and look forward to making this right for you.
Warm regards,
Vawoo Team
i bought an nord 5 kit
i bought an nord 5 kit, it was broken screen when i turning it on charge it working when i put off charger cable it not working very unhappy with this scam shop.
22 July 2025
Unprompted review
Reply from Vawoo.com
Dear Šarunas,
Thank you for your message, and we’re truly sorry to hear about the issue with your Nord 5 kit.
Please be assured that we take such matters seriously. All our products are covered by warranty, and faulty devices are replaced in accordance with our return policy. To assist you promptly, we kindly ask that you reach out to our customer support team with your order number and a brief description of the issue. Our team will be happy to help and arrange a replacement if the item is confirmed to be faulty.
We understand your frustration and hope to resolve this to your satisfaction as quickly as possible.
Best regards,
Vawoo Team
Refund
Received e-liquids in 3 weeks was happy that it came in time (they give 17-25 working days) of course it should come to home but it came to post office (sad because delivery cost ~17€) after i tried them i could’t believe there is no flavour at all , feels like 90% of water so i tried to open second bottle , then third and all of them was the same, changed 3 pods for every time i opened new bottle then i bought e-liquid which i was smoking before and guess what, the taste was back and normal with the same pods, on bottle it writes “premium quality” there is zero quality and it was worst e-liquid i tried, so i went to read refund policies and i have 14 days to return the items , (why would i not if it’s terrible e-liquids ) reached after 5 days for return this is what was their answer:
“We truly believe this is a great product, and we’re genuinely sorry to hear that it didn’t meet your expectations.
As the item was delivered as described, we’re unfortunately unable to issue a refund in this case. Thank you for your understanding.”
They don’t want to return because couple of e-liquids is open , but how do i check them if not opened? 😆
Worst experience i ever had with e-liquids so better don’t ever try ordering here, better fill the pod with water because it was totally the same 😡
26 June 2025
Unprompted review
Reply from Vawoo.com
Dear Darius,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with e-liquids of this brand did not meet your expectations.
While we strive to ensure fast delivery and accurate product descriptions, we understand your frustration regarding both the delivery method and, more importantly, the quality of the liquids you received. Taste can be highly subjective, and we regret that the flavors didn’t match your preferences — despite our confidence in the product’s quality.
Regarding your return request, we understand that this outcome is disappointing. Our refund policy does not cover items that are opened and used, as per standard hygiene and safety guidelines, but we do take all customer concerns seriously and are reviewing this case internally.
Your feedback is valuable and will be shared with our product and service teams to help improve the experience for future customers. We're genuinely sorry for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Vawoo Team
Reply from Vawoo.com
Thank you so much for your kind words! We're glad to hear that the product met your expectations and that you were happy with our service. We truly appreciate your support and look forward to serving you again soon!
I'm from Mexico
I'm from Mexico. Do you know if there's any problem shipping items to my country and if there's any kind of guarantee if I don't receive what I bought?
17 June 2025
Unprompted review
Reply from Vawoo.com
Thank you for reaching out, Javi!
We’re happy to hear from you all the way from Mexico. In most cases, international shipping to Mexico is not a problem, but we always recommend checking with our support team for the most accurate and up-to-date information regarding shipping options, delivery times, and any potential restrictions.
As for guarantees—yes, we absolutely want you to feel confident shopping with us. If you do not receive your order or encounter any issues, our support team is here to help. Please contact them directly at support@vawoo.com for assistance regarding your specific case. They'll be glad to assist you with any concerns about delivery or refunds.
Looking forward to serving you soon!
trusted site review from India kolkata
I am from India kolkata. ordered uwell caliburn gk3 kit.
Took almost one month (I am happy with that ) . Original product received in good condition. Price also cheaper than other site.
17 June 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Sumanta, for your kind feedback! We're delighted to hear that your Uwell Caliburn GK3 Kit arrived in good condition and that you're happy with both the product and the pricing. We truly appreciate your patience with the delivery time and your trust in our service. Warm regards to you in Kolkata – we look forward to serving you again!
Shipping from this site is so poor
Shipping from this site is so poor. It's been 2 weeks and only just been shipped.
Also, be aware even though it shows as a GB company this is shipped from overseas and not made clear when ordering.
Won't use them again
Edit to add:
Why are you not publishing the 1* review I've left for the seller on your platform??
31 May 2025
Unprompted review
Reply from Vawoo.com
Dear Mike,
Thank you for your honest feedback. We’re truly sorry to hear about the delay in your order and the confusion regarding the shipping origin.
While Vawoo is a UK-based platform, we work with multiple international warehouses to offer a wide range of products. However, we understand how important it is for customers to have clear information about shipping times and locations, and we’re actively working to improve this visibility at checkout.
Regarding your review, please rest assured that all customer feedback is processed in line with our moderation policy and working hours. If there was a delay in publishing your 1-star review, we sincerely apologize — it was not our intention to ignore or suppress your experience.
We value your input and are sorry for the inconvenience caused. If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Kind regards,
Vawoo Team
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