I ordered the product on October 14, now it's November 12, more than 25 days have passed, the parcel is still in transit, why? I expected everything to be on time, when will my parcel be with me? I'm... See more
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My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying... See more
Company replied
How can i see or know when will my package arrive? I didnt get my tracking number yet its been a day. Only says its been processed. Ive veen reading these reviews saying it takes a long time to arri... See more
Company replied
Hello Vawoo Team, I placed two orders on October 6th, and both have shown “Processed” status since October 7th. Could you please confirm when they will be shipped and provide the tracking number... See more
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Company details
About Vawoo.com
Written by the company
Vawoo is a place to be for manufacturers and the whole world vaping community. We are the most expected vaping e-commerce online platform. We connect best industry manufacturers, e-liquids producers, providers and targeted customers — all in one place.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
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United Kingdom
- vawoo.com
3.4
Average
848 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The order was placed in July. I haven't received it yet.
My order was placed in July of this year. The support service is not responding. The last entry on the sender's website was on August 31. I wrote about the refund, but the customer service is silent. EL NÚMERO DE RASTREO HHWQP5202004901YQ
orden #3189266
19 July 2025
Unprompted review
Reply from Vawoo.com
Dear Tatiana,
We sincerely apologize for the negative experience you had with your order #3189266. After checking the tracking information, it seems that your parcel was unfortunately lost in transit. A full refund has already been processed immediately to resolve this matter for you.
Additionally, our support team will be reaching out to you directly with a personal promo code as an apology and a small gesture of goodwill. We deeply value your trust and hope to serve you much better in the future.
Thank you for your patience and understanding.
Kind regards,
Vawoo Support Team
iCity CT 35000 vape
I ordered one iCity CT 35000 disposable vape, September 15th, and the only update in shipping is that “the item is at the shippers warehouse” and that was September 22nd. Is this a scam? I would most of all like my vape, but if it’s not going to come because this is a scam or it’s stuck/taken from customs, I demand my money back. No one said anything about shipping to Norway would be a problem?
Pretty disappointed.
28 September 2025
Unprompted review
Reply from Vawoo.com
Hello Armani,
Thank you for your feedback. We completely understand your concern. Please be assured that your order is not a scam — it is already in transit and will be delivered within the stated delivery terms. For Norway, international shipping may take a little longer due to customs clearance, which is outside of our control.
We kindly ask for your patience, and you should receive your package within the expected timeframe. If there are any unexpected delays beyond this, our support team will be happy to assist you further.
Thank you for your understanding, and we apologize for any worry this may have caused.
Best regards,
The Vawoo Team
Orderd parcel weeks ago 8 september…
Orderd parcel weeks ago 8 september said my parcel had shipped still not recieved im still waiting ive chased it up via the web page but dont get any reply so being ignored ive spent 33 euros and still not recived my parcel so again wheres my order and why have i not recieved it ive scored one star but more like 1 not even
23 September 2025
Unprompted review
Reply from Vawoo.com
Hi Brian — we’re sorry for the concern. Your order from 7 Sep 2025 has been shipped and is currently in transit. The indicated delivery timeframe is 17–25 business days, so it is still within the expected period. Please rest assured your parcel is on the way. You can follow updates from your My Orders section in your Vawoo account, and our support team remains available if you have any further questions.
I ordered and IT Said 10-20 days…
I ordered and IT Said 10-20 days shipping to Finland But they Said when I asked how long IT takes they Said 20-27 days like IT was listed 10-20 days to Finland so what to trust?
12 September 2025
Unprompted review
Reply from Vawoo.com
Hello Johannes,
Thank you for your feedback and for pointing this out. We’re sorry for the confusion regarding the shipping time. The 10–20 days shown on our site is the typical delivery window to Finland. When our team mentioned 20–27 days, they were accounting for recent carrier delays and customs backlogs that can occasionally extend delivery times.
You can trust that most shipments still arrive within the original 10–20 day estimate, but we prefer to give a more cautious timeframe when conditions might cause a delay. We’ll review our listed times to make sure they’re clearer going forward.
If you’d like, please share your order number with us at [support@vawoo.com
] so we can check your tracking details and give you the most accurate update.
Best regards,
The Vawoo Team
I ordered its saying "Awaiting for…
I ordered its saying "Awaiting for seller confirmation" All tho my gmail got a message saying "status has changed: Order confirmed" what I do???
9 September 2025
Unprompted review
Reply from Vawoo.com
Hi Johannes,
Thanks for letting us know, and we’re sorry for the confusion. The status showing “Awaiting seller confirmation” in your customer panel is an old display issue—your order has already been confirmed, as reflected in the email you received.
We’re updating the status display today so it matches the correct order state. There’s no action needed from you—your order is on track, and you’ll see the updated status shortly.
Vawoo Support Team
Still Havent shipped my order from…
Still Havent shipped my order from fi.vawoo.com, I ordered 2 weeks ago they also said that its shipped I checked the tracking code and it said still in warehouse
9 September 2025
Unprompted review
Reply from Vawoo.com
Hi Meemi,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate any order or customer account under the name “Meemi Kanava,” and without an order number or email address, we cannot identify your purchase.
Please reach out to us at support@vawoo.com
or via your Vawoo account with your order ID or the email used at checkout, and we’ll immediately investigate the status of your shipment. We’re committed to resolving this quickly once we have the correct details.
Vawoo Support Team
Flawless
I've bought a couple of times from them, be it mods, tanks or coils, I received the correct and original products every time. Fair prices too. Though it takes a while due to strict regulations in my country, it always arrives in perfect condition. Highly recommended.
3 April 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Sandy, for your wonderful 5-star review! 🌟 We’re delighted to hear that you’ve had a positive experience with our products and service. We always aim to provide original, fairly priced items, and it’s great to know they’ve reached you in perfect condition despite the longer delivery times in your country. Your recommendation means a lot to us, and we truly appreciate your trust and continued support!
— The Vawoo Team
Bad experience
Tried to put an order several times torought the day and always the same message "Currently payment system is unavailable. Please try again later"
Got fed up and went shopping elsewhere. Some users had the same experience here on trustpilot and here they are apologizing for the inconvenience but when you send an email they say everything is fine and I might have forgot to turn my vpn off.
25 August 2025
Unprompted review
Reply from Vawoo.com
Hello Obelicious,
We’re very sorry for the inconvenience you faced. The message you encountered comes from the bank’s security control system, which we unfortunately cannot influence, though we understand how frustrating this can be.
In most cases, this happens due to VPN use, certain browser settings, or temporary restrictions by the bank’s processor. Our team is always available to guide customers step by step in resolving it, and we’ll continue improving how we communicate these situations.
We truly appreciate your feedback and hope to welcome you back for a smoother experience in the future.
Kind regards,
The Vawoo Team
Reply from Vawoo.com
Thank you so much for your 5-star review, Beso! 🌟
We’re happy to know your experience with us was good, and we truly appreciate your support. Looking forward to serving you again soon!
Reply from Vawoo.com
Kära Angelina,
Stort tack för ditt fina 5-stjärniga omdöme! 🌸 Vi är glada att höra att du är nöjd och uppskattar verkligen dina vänliga ord.
Vänliga hälsningar,
Vawoo-teamet
Maybe the WORST site i've been on
Maybe the WORST site i've been on, not because of the site itself, but because how buggy and slow it is, ive been trying to complete my order for about 10 hours now and it just says on the checkout tab
-Currently payment system is unavailable. Please try again later.-
And its been like that as i said 10 hours, even when i try to send a message to contact Vawoo the site bugs out again and it says that theres an unknown error, its rlly bad.
16 July 2025
Unprompted review
Reply from Vawoo.com
Dear Alexandur,
Thank you for your feedback and for bringing this to our attention. We are very sorry for the frustration caused during checkout and while trying to contact us. The payment system issue you encountered is related to the external security processing system, and unfortunately it is not something we can directly influence.
Usually such interruptions are temporary, and we kindly recommend trying again a bit later. We truly appreciate your patience and hope you will be able to complete your order successfully soon. Our support team will also be glad to assist you directly if the issue continues.
Best regards,
The Vawoo Team
Reply from Vawoo.com
Dear Mr Biznis,
Thank you so much for your 5-star review! 🙏 We’re glad to hear that your order arrived safely, even if it took a little longer than expected. Your patience is truly appreciated, and we hope you enjoy your purchase.
Looking forward to serving you again!
– The Vawoo Team
Very poor and slow platform for…
Very poor and slow platform for communication and order handling.
I have changed the experience to 1 star.
Made 1 order 3 products. All products were in stock. Besides not receiving any of my products yet after numerous attempts to get in contact with customer service they still are processing 1 of the orders.
Total ridiculous supplier!
11 August 2025
Unprompted review
Reply from Vawoo.com
Hello Rezai,
Thank you for sharing your feedback. We’re sorry to hear you found our communication and order handling slow. We have checked your order from 11.08 and can confirm it was processed as usual, but we understand that the experience did not meet your expectations.
We are currently working on improving our order processing and communication systems, and we hope to implement these upgrades in the near future to serve our customers faster and more efficiently.
If you have any remaining concerns, please contact us directly at support@vawoo.com so we can assist you right away.
Kind regards,
Customer Support Team
All fast and good!
12 August 2025
Unprompted review
Reply from Vawoo.com
Hello Aleksei,
Thank you for your kind words! We’re glad to hear everything went fast and smoothly. We look forward to serving you again soon.
Kind regards,
Customer Support Team
Order never arrived
Order never arrived, no customer support
Over a month of waiting, parcel stuck, no solution offered. Useless support. Avoid this site.
8 July 2025
Unprompted review
Reply from Vawoo.com
Hello Clark,
We’re truly sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide. Please contact us at support@vawoo.com with your order number, and we will personally investigate and work to resolve the issue as quickly as possible.
Your feedback is important to us, and we’d like the opportunity to make things right.
Kind regards,
Customer Support Team
It’s been a month since I placed my…
It’s been a month since I placed my order and the item is still in the country of origin (NL). It took the vendor 2 weeks to ship the item and NL post has had it for almost 2 weeks and it’s not moving. I contact Vawoo customer service and they give me bad information and fake apologies and tell me to wait.
30 July 2025
Unprompted review
Reply from Vawoo.com
Dear Ralph,
We’re very sorry to hear about your experience and understand your frustration with the delays. Please accept our sincere apologies for the inconvenience caused.
While international shipping times can sometimes be affected by postal service delays outside of our control, we agree that the wait has been longer than expected. We're also truly sorry if the information provided by our team did not meet your expectations — that is certainly not the experience we aim to deliver.
We value your feedback and would like to investigate this further to ensure a resolution. Please contact us again with your order number, and we’ll do our best to assist you promptly and transparently.
Kind regards,
Vawoo Team
One of the really few stores what…
One of the really few stores what delivers to Finland . Great great prices , takes little long to arrive but it always deliver and in very good shape
28 July 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Emam!
We're glad to be one of the few stores delivering to Finland, and it's great to hear you're happy with the prices and product condition. We’ll keep working to improve delivery times — your support means a lot!
Order was placed three-four days ago
Order was placed three-four days ago, asked customer service regarding seller confirmation. No reply. Only automated messages. Contemplating on legitimacy. Order #3190238
28 July 2025
Unprompted review
Reply from Vawoo.com
Dear Hamzah,
Thank you for your feedback, and we're very sorry to hear about your experience. We can confirm that your order #3190238 is currently being processed as expected, and we assure you that it is legitimate and progressing normally.
We sincerely apologize if our response time was slower than usual or if you received only automated updates. Your concern is important to us, and we’re working to improve communication during peak periods.
If you have any further questions or need support, please don’t hesitate to reach out directly at support@vawoo.com — we're here to help.
Kind regards,
Vawoo Customer Support
I have ordered 5 pack disposable vape…
I have ordered 5 pack disposable vape kit. Quality and taste was good. Only thing I'm unsatisfied with is the long delivery to Bulgaria, over 5 weeks, but otherwise I'm happy. I can recommend this salers.
21 July 2025
Unprompted review
Reply from Vawoo.com
Thank you very much for your kind review, Igor! We're delighted to hear you enjoyed the quality and taste of the products. We truly appreciate your patience with the delivery time to Bulgaria and your recommendation means a lot to us. We look forward to serving you again!
The products were packed well and…
The products were packed well and intact, the only thing I'm unsatisfied with is the long delivery to Finland, but otherwise I'm happy
15 July 2025
Unprompted review
Reply from Vawoo.com
Thank you, Pyry, for your kind review!
We're glad to hear you’re happy with the products and that everything arrived safely. We truly appreciate your patience regarding the delivery time to Finland — we're constantly working on improving our shipping times and hope your next experience will be even smoother.
Best regards,
Vawoo Team
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