Veem Reviews 2,067

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being helpful, patient, and efficient, often resolving issues quickly and providing clear guidance. Many people find the platform easy to use, with a smooth and fast user experience for sending and receiving payments, especially for international transactions. The staff is frequently highlighted for their professionalism and supportive approach. However, some customers have reported significant payment delays, with funds taking longer than expected to arrive, even for those paying for instant transfer services. A few other people also felt that customer service was unhelpful or provided misleading information, and some experienced issues with account access and unexpected account closures.

What people talk about most

Payment

Customers had ambiguous experiences with payment. While many reviewers praise the smooth, fast, and reliable... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use and intuitive... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers express high satisfaction, praising... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, helpfulness, and... See more

Based on these reviews

Rated 4 out of 5 stars

They provide offshore banking which make easier for companies that are registered in USA but owners are not based there. Smooth a d transparent transactions. Receive n and payment anywhere in the wor... See more

Rated 4 out of 5 stars

"Initially, I had several issues with the service—my payments were often delayed and sometimes took 4 or 5 days to appear in my account after the expected date. However, on a few occasions, they did... See more

Rated 5 out of 5 stars

Veem has been my reliable payment service for around 3 years, and I completely enjoy it. The service is smooth and fast, their support works perfectly well, and I had no any even minor issue with send... See more

Rated 5 out of 5 stars

Apps that can do remittances have a good amount of verification requirements. On similar apps with similar security levels, it often takes a good amount of waiting and emailing back and forth to get... See more


Company details

  1. Money transfer service
  2. Payment service

About Veem

Written by the company

Veem helps businesses save time and optimize cash flow by simplifying the way they send and receive payments domestically and internationally. Trusted by more than 800,000 businesses in over 100 countries, Veem uncomplicates the end-to-end AP/AR process with seamless integrations to leading accounting software, real-time tracking on payments and cost-effective, flexible payment options. Now businesses have the power to pay how they prefer and eliminate friction with customers to get paid faster.

Why small businesses love Veem:

Incredibly simple to use -
Start using Veem in a matter of minutes and realize the value of having one intuitive solution for both sending and receiving domestic and international payments to over 100 countries and over 70 currencies. Pay and get paid with little more than your vendor or suppliers email address. Send one or a thousand payments with just a few clicks. Veem uncomplicates your end-to-end AP/AR payment process.

Flexibility to pay and get paid on your terms -
Get greater control with the ability to use the payment methods you prefer with more options and less constraints. Pay using ACH/EFT, check, wallet, and international wires with truly competitive rates. Pay with a debit or credit card even when your suppliers don’t accept them. Get paid faster and reduce friction by allowing your customers with multiple methods–even credit cards without having a merchant account!

Efficiency that saves time and increases visibility -
Streamline your end-to-end AP/AR process with a solution that is able to automate payment approval workflow and recurring invoices and payments, and integrates with your accounting software to reduce double-data entry and errors and allow for automatic seamless reconciliation. Know exactly where your payments are with detailed tracking that your vendors can see, too.

Confidence and security -
Gain payment transparency and process visibility with a secure solution that has you covered with best-in-class 24/7 expert support via email, chat and phone. Veem’s verified business payments network ensures payments are sent securely and reliably, and Veem is PCI DSS compliant and SOC2 certified.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I filled one of these out already but i…

I filled one of these out already but i just wanted to take the time to fill another one out and shout out Mass S. Veem is what my boss uses to pay us and from my expirience its been faster than my personal bank. had an issue with the virtual card and Matt resolved it within a couple hours. its thursday and i figured it be monday before i had it resolved. Very happy with his quickness!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!!!!

STAY AWAY!!!!!!! PLEASE DO NOT USE THIS PLATFORM!!!
If I could give 0 stars, I would!! This platform, and the company as a whole, are just horrible!
I have several documented incidents where clients have submitted funds for payment and Veem has held onto the funds longer than their own policy states. The generic answer we would receive, "Please accept our apologies...it's due to a third-party issue...".
This answer would only come once you have escalated the matter and exhausted all other options to get someone on the phone. I informed our client that we can no longer use this platform, and they fully supported our team, as they had full visibility of the issues.
NOTE: We pay for the "instant transfer" service, and due to the large deposits we are charged the max $20 for each transaction....and STILL, they are always delayed depositing funds. Coming up with a last minute excuse to place blame elsewhere.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Veem closed my account faster than I…

Veem closed my account faster than I could blink! I’ve never had an issue resolved so quickly — the problem didn’t even exist yet, and they had already fixed it. That’s the level of service everyone should aspire to

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Online banking made easy …

They provide offshore banking which make easier for companies that are registered in USA but owners are not based there. Smooth a d transparent transactions. Receive n and payment anywhere in the world

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Worst service I've ever seen

Worst service I've ever seen! I registered my business account to get started right away. Started the verification process thinking it would only take a couple days. After 4 days they still haven't verified my account even though I uploaded my documents twice! During the week I communicated with support every day, they replied a message a day and said that everything is fine just wait a couple days. In the end it took TWO WEEKS!!!! I've already found some more favorable and reasonable services in that time. I just asked them to delete my account. Even that took them 3 days!!!! If you just want to lose your time and money this service is ideal for you. P.s. support service doesn't even understand English, or just copy-paste answers

24 July 2025
Unprompted review
Veem logo

Reply from Veem

We’re truly sorry to hear about your experience. This is certainly not the standard we strive to uphold, and we appreciate you bringing it to our attention.

To help us better understand the issue and resolve it promptly, I kindly ask that you reach out to our customer service team directly at clientservices@veem.com and mention Sheila sent you. We’re here to assist and make things right.

Thank you for your feedback — it helps us improve.

Sheila James
Chief Customer Success Officer at Veem

Rated 3 out of 5 stars

The system took a long time to provide…

The system took a long time to provide me with a response, even though I had requested verification of my information before receiving the payment. Therefore, the person who truly expedited the process was Mr. Matt. I am very grateful for his willingness to help and his prompt assistance.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not use if you value time.

Customer service works if it's to copy and paste procedures: and not even that, because when you actually need help, they just ingore you and will leave you there waiting.

Moreover, they SCAM YOU with their services, saying your transfers will be inmediate and it's just bullshit.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience was g I received excellent advice from two customer service representativesood because

My experience was good because, since it was the first time both my employer and I used this type of platform, I received excellent advice from two customer service representatives who guided me and ensured that the transactions were as smooth as possible. The verification process for my employer was a bit lengthy, but I understand that all legal requirements must be met to ensure transparency in global financial transactions. Now, with future payments, I expect everything to go much more smoothly.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Veem changed payment preference

Previous payments from customer had been sent 5-days out, consistently. This last payment of $195 was not sent to my default preference (bank), instead to Veem wallet. They were trying to get me to apply for a Veem credit card. This is very unprofessional and time consuming. I changed everything back, however- what a hassle! Still waiting on payment.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Two amazing customer support agents

After nearly two exhausting months of trying to resolve a payment issue, I can confidently say that Anna V and Rosey from Veem’s Client Services team are the reason it’s finally been resolved. During this time, I had to send multiple emails, initiate countless live chats, and even attempt phone calls to customer support, all in hopes of getting answers or some resolution. It was incredibly frustrating and emotionally draining, especially as each attempt left me more uncertain than before. I was starting to feel like this issue might never be resolved. Then came Anna V, who played a pivotal role in getting the first payment sorted. She was attentive, clear in her communication, and genuinely committed to helping me, a stark contrast from the general back-and-forth I had experienced earlier. She made me feel heard and gave me some much needed hope in the process. When the issue with the second payment lingered, Rosey stepped in. She not only followed up on the matter, but took full ownership and ensured that everything was handled thoroughly. She kept me updated, explained the steps clearly, and was genuinely empathetic to how long I had been dealing with this issue. I am especially grateful that she was the last person I had to deal with before the funds were finally received. Her professionalism and commitment made all the difference. Their patience, persistence, and care are exactly what excellent customer service should look like. I’m sincerely thankful to them both for turning a very frustrating experience into a resolved one. They are true assets to the Veem team.

~Kemmoy.

9 June 2025
Unprompted review

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