Vegamour Reviews 

485
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers frequently highlight that the daily hair care products effectively reduce shedding, enhance hair thickness, and deliver noticeable growth over time. Many consumers also warmly appreciate the natural plant-based ingredients, pleasant scents, and lightweight feel of the formulas during their daily beauty routines. However, some reviewers were not happy with unexpected subscription charges, broken product seals, and severe difficulties when trying to cancel their recurring orders. A few other people also felt that customer service responses were entirely unhelpful, delayed, or missing when resolving these specific delivery and account problems.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting noticeable hair growth, thicker... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent shampoo, conditioner, and... See more

User experience

Users describe ambiguous interactions with user experience, as some consumers report amazing results and an... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who are... See more

Order

Reviewers mention ambiguous feedback about order, noting that ordering is easy and shipping was fast.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1st, its a good product (I'm trusting). Vegamorur stays on top to things (info, timing, sales). I appreciate it. The only thing that I didn’t like was sending me FOUR Reviews re: my V. employee, HE... See more

Rated 4 out of 5 stars

Hair growth results best when combined with a hair growth routine. for me i combined with daily scalp massage, cold water vinegar rinses 2-3 times a week, taoist soap 2x a week and taking enough c... See more

Company replied

Rated 4 out of 5 stars

Please know how much I LOVE Vegamour...everything about it; the products and stellar customer service every time. My reason for removing one star this time is my slight disappointment in Company poli... See more

Company replied

Rated 4 out of 5 stars

Love the product and have been using it about a year and a half but the price has gone up so much. I can afford it but I will no longer buy it because I feel like it is price gouging. I wonder how man... See more

Company replied


Company details

  1. Health and beauty shop
  2. also in
  3. Hair product shop

Information provided by various external sources

Our award-winning, vegan lash and hair growth serums are potent, toxic-free, and results guaranteed. Get long lashes, bold brows and full hair today.


Contact info

  • Traction Avenue 837, 90013, Los Angeles, United States

  • vegamour.com

4.0

Great

TrustScore 4 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(485)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM!! SCAM!!!!!

SCAM!!! Product doesn’t work and I ordered once and they subscribed me to take $80 every month.
the subscription cancellation button doesn’t work. It glitches. I have Sent emails and still waiting.

18 October 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM VEGAMOUR !!!

DO NOT BUY FROM VEGAMOUR !!!!
This is the worst company I have ever seen.
Not only you buy super expensive products but they also NEVER reach to destination and Veganour tell you it s not their problem they can’t and are not willing to do anything.
Secondly adter reading about them they are apparently in lawsuits because or their fake advertisment which products who actually do not work as they claim it.

I hope it will help people to not waste their money like me. VEGAMOUR ARE SIMPLY THEIVES!!!!!

3 October 2024
Unprompted review
Rated 1 out of 5 stars

I have had the worst experience with…

I have had the worst experience with Vegamour. This company is completely dishonest and shady. I didn’t even subscribe—I just placed a one-time order, but they keep sending me products and charging me! Even though I canceled, they ignored my request and charged me for an extra month. I’ve asked for a return 10 times, and even though the return only costs $7, they still haven’t sent me the return label. They are clearly taking advantage of their customers.

The product itself doesn’t work at all; it’s just clever advertising with no real results. Be very careful if you decide to try this company—they’ll take your money, ignore your requests, and trap you into unwanted charges. Highly disappointed!

5 September 2024
Unprompted review
Rated 3 out of 5 stars

Do not buy from this Company!

Do not buy from this Company!! They Charge you to Cancel a Subscription that you didn't sign up for. They keep mailing you Product & Charging Your card without permission & it is difficult to Cancel & they will Charge you for that. SCAM

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Ineffective expensive products, scam subscription model

Not only do their overpriced products not work, but their scummy subscription policy makes it impossible to cancel without waiting for a phone call from customer support- which always comes after the order has processed, at which point it can’t be cancelled. I can’t believe this company got into Sephora. I hope they get replaced by a company with better ethics and products soon.

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I asked to cancel my subscription and they didn’t cancel it but shipped it out 2 weeks later even though they received my email, and then told me I need to return it to the US from the UK even though it hasn’t even shipped yet.

18 August 2024
Unprompted review
Rated 1 out of 5 stars

The company makes it difficult to…

The company makes it difficult to cancel your subscription. Website is not user friendly in that regard. You have to email customer service to “request” a cancelation. They bombard you with other options to try to keep your business. And if you don’t respond they don’t cancel the subscription. Now I have to wait two weeks to return a product and get a refund that shouldn’t have shipped because I canceled my subscription !

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Good product - Bad Company

Good product - bad service. Avoid this company…I subscribed to this product, which I found to be really good… however having bought 3 bottles, I found I hadn’t gotten through them at the end of the 90 days - they didn’t send the usual email you expect on a subscription service asking if you’d like to renew… instead automatically took £140 from my PayPal account before sending a dispatch notification. When I called the American customer services an hour after opening times to say I didn’t want to cancel, but that I wasn’t ready for anymore bottles yet - could them defer subscription… I was told the items had already left the warehouse & been dispatched to the uk - in one whole hour after opening. I will have to wait for them to cross the Atlantic and then return them for refund. This company are all about taking your money and not providing a good service - which is a shame as the product was good. I now do not trust them and will be cancelling my subscription, when the items have arrived/been returned and refund received… just a pain you don’t need! Avoid this company!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Don’t do it!

I started using Vegamour GRO+ shampoo and conditioner around 3 or so years ago, after a health issue was causing my hair to thin and fall out.

At first it seemed to be slowing down the hair loss so I was happy and decided to keep using it. Then, the smell and viscosity of the product changed and my hair started coming out in huge clumps whenever I would wash it. Because of this I dropped down to washing my hair one or two times a week trying to save the little bit of hair I had left. Around that same time I became sick again, and contributed it to the illness again. Fast forward 2 years, when I have still loyally purchased these products despite the ridiculous cost, and my health is finally stable again. I was wondering why my hair was still coming out so bad seeing as I was better.

So I decided to purchase some Infusium shampoo and conditioner and the Infusium leave in conditioner, favorites of mine for decades.

My first wash with the Infusium, no hair loss. And the thickness and body are coming back noticeably after a few weeks using my old tried and true faves.

Although the hair loss was starting when I began using Vegamour, I still had very thick, wavy hair that went mid way down my back. My hair ended up being extremely thin, short hair. I kept using this product thinking it was keeping me from going completely bald. Little did I know.

Last night I decided to experiment and washed my hair with the GRO+, and lo and behold I had handfuls of hair coming out.

In addition to this, I have also noticed the significant migraines I was getting during the duration of use have also dissolved, but last night after using it I had a massive headache within 20 minutes of washing and conditioning my hair.

Please don’t go through what I’ve gone through. I could kick myself for the thousand plus dollars I’ve spent over the last 3-4 years on this products. I can’t think I’m the only one that has experienced this and after not being able to leave a review on their website, I figured I better start sharing my experience somewhere, because I don’t want anyone going through this.

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Please do not buy

Please do not buy. They will keep taking money from your account with no option to cancel. I had to cancel my credit card in the end. You cant log on to the website to cancel . They keep taking money with out permission. I ended up cancelling my card

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Manufacturer defect makes the product rather costly

I don't have a problem with the product and it's performance but I purchased a three pack. The first two bottles were fine. The third bottle was empty and disintegrated upon opening. Vegamour will do nothing for me, sent me to Sephora where their rep talked me into buying it. Sephora is stating their return policy is 60 days so nothing they will do for me either. 60 days for a product that was meant to last 90 days and is a manufacturer defect? The price on this product is a little more than I would pay if I was only getting 2/3 of it.

17 May 2024
Unprompted review
Rated 4 out of 5 stars

30ml bottle for a scalp treatment?

Great product but can everybody please write them and tell to put out a 100ml bottle and just charge extra — 30ml bottles for a scalp treatment is a bit of a scam. If you actually want to use it on your entire scalp and daily, 30ml will do absolutely nothing. It really grinds my gears when company’s make the choice to provide as little of the product as possible for maximum profit. It puts me off big time and I’m not even fazed by the price. I would just really like to pay more for one decent, scalp appropriate sized bottle instead of needing 2x boxes of 6x bottles to get anything done. Minimal amount of product in an unnecessary amount of packing.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Scam!!!! Everyone please beware this company! Subscribed me without my permission I purchased a product from instagram and I didn’t subscribed because I just want to see if I’m not going to have any allergic reaction. The month later they’ve sending me another bottle of the hair serum $80 (was $52.06) without asking for the permission I was charged on my credit card without permission!!! And I’ve tried to contacting them Via phone and email no one get back to me I was charged on my credit card with no notification this is fraud and is so ridiculous to send me products I did not agree to buy! And I couldn’t find the account to unsubscribe it was so stressful . Finally I have to cancelled my credit card ☹️

24 April 2024
Unprompted review
Rated 1 out of 5 stars

This place is a scam I gave it some…

This place is a scam I gave it some time to see my actual results and nothing appeared positive at all!! They didn’t even refund me any of my money they said sorry it didn’t work out but we can offer you 30% off your next purchase what a lie. Please be careful they are scammers!!

1 April 2024
Unprompted review
Rated 1 out of 5 stars

Subscribed me without my permission

Subscribed me without my permission! I purchased a product from them previously and was notified that I was subscribed to their monthly subsciption where they will send me the Vegamour gro serum and shampoo and conditioner every month. I was charged on my credit card with no notification from the company that I had a subscription on my account. And even after I emailed customer support to stop the subscription, they DID NOT remove the subscription! As a result, I got charged AGAIN the next month and they sent me products that I did not even want. I had to go back and forth with their customer service over more than 5 emails to finally get myself removed from the subscription. This is fraud and is so ridiculous to send me products I did not agree to buy!!

9 February 2024
Unprompted review
Rated 1 out of 5 stars

Vegamour ruins your hair…

Vegamour products are so well marketed that I stupidly got on the hook (did not check independent reviews) and spent around $300 for shampoo and serum to improve quality of my hair. After 3 weeks of using it my hair got worse. Every time I wash, it falls out more than ever before (scary), and there is no other reason for that to happen as I have not changed my diet or health status. The product is clearly neither compatible nor beneficial for me. Furthermore, while it stated that serum is water based, it leaves my fine hair sticky and flat. Returning product is a nightmare as they limit it to 30 days from purchase and it took 10 days from purchase when I got it. Then they deduct processing fee, postage fees so you are basically scammed. There are so many beautiful natural hair strengthening products based on castor oil and ayurvedic oils. Stay away from synthetics and companies making profit on you.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Very difficult to cancel

Very difficult to cancel. You cannot simply do it online and you must call customer service. Two hours after receiving the email that my next bottle would be shipped, I called to cancel. They said it was impossible, even though the confirmation email allows you to choose add-ons as well as the fact that my account information said that the order status was "unfilled". They did give me the option to return once I received the new shipment at a cost of $8. When I asked them to send me an email with proof of cancellation, they said their system was not set up for that. So we will see what happens next month.

7 March 2024
Unprompted review

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