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Rated 3 out of 5 stars

Product and Delivery Issues: - The avocado fruit was totally mashed and mushy - The bitter melon is yellowish instead of a fresh green color - The Chinese squash was mashed and broken into... See more

Company replied

Rated 5 out of 5 stars

Downside of living in the Appalachian sticks is lack of cool produce ...hello internet and Vega Produce!!! The internet before I found Vega Produce offered breadfruit flour, dehydrated breadfruit, jar... See more

Rated 5 out of 5 stars

My order arrived very fast! They even sent me an email stating it would be arriving later than expected but it was not late to me. The fruit arrived with ice packs which kept them cold until I got hom... See more

Rated 4 out of 5 stars

Overall good experience, shipping time is appropriate for my location. All produce was fresh except 1 malanga had a little rot at the tip but no big deal, just cut it off a little. I wish they could... See more

Company replied

Company details

  1. Fruit and Vegetable Shop
  2. Produce market
  3. Produce wholesaler

Information provided by various external sources

Shop now fresh vegetables and fruits right to your door! Exotic and Fresh specialty Asian, Gourmet, Tropical Fruits, Vegetables, and Roots.


Contact info

3.5

Average

TrustScore 3.5 out of 5

213 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The ice pack was not remotely frozen…

The ice pack was not remotely frozen and everything was actually really hot in the box. Some of the quenapas were moldy and pre-split

14 August 2020
Unprompted review
Vega Produce logo

Reply from Vega Produce

Good afternoon,

First of all, thank you for your feedback, we are very sorry to hear about your experience, we will contact you via email to see how we can make up to you,

Rated 2 out of 5 stars

A whole pumpkin/ 2 types of eggplants/…

A whole pumpkin/ 2 types of eggplants/ red chilies / ginger / star fruit / goose berries/ quinoa
Not good choices please stop this your picks
I would like to order my own choices of your nice vegetables okra, green beans, bottle gourd, chayote squash , coconut papaya, guava etc.

13 August 2020
Unprompted review
Vega Produce logo

Reply from Vega Produce

Good afternoon,

Thank you for your feedback. We are very sorry to hear that you aren't enjoying our happy vega box. We will contact you via email to see how we can make a better experience for you!

Rated 3 out of 5 stars

I have enjoyed ordering from here

I have enjoyed ordering from here because I ca get some items that are not available in my area. The service is great, fast shipping and everything gets here. My last order I just was a bit disappointed because the breadfruit I got was still too green and really couldn’t be used for anything. Otherwise everything else was perfect.

7 August 2020
Unprompted review
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Reply from Vega Produce

Hi Angel!
Thank you for your comment, we are glad to see that you enjoy most of our services and we are very sorry about your experience with the breadfruit, our team will be more attentive to that. We will contact you via email to see how we can do better for you.

Rated 2 out of 5 stars

Terrible packing - products damaged & dirty

Was really looking forward to fresh produce. Ordered several different products, only 3 were in packages the other were loose inside the box. Root vegetables got “bruised” and got fruits dirty. Long beans arrived wilted and durty.

22 July 2020
Unprompted review
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Reply from Vega Produce

Hello Jurgen!

Thank you for contacting us, this helps us to do it better. Currently, we are working on our packaging. We are so sorry to hear that. Regarding your order, we want to make a better experience for you. We will contact you via email.

Rated 1 out of 5 stars

very disappointed with this company

very disappointed with this company, first and foremost when you order a fresh produce this should arrives ASAP, obviously this company doesn't know about the lifespan of fruits and vegetables, I received my order after almost 5 days, all the produces were over ripened, green plantains became yellow plantains, malanga lila has little sprouts coming out, terrible experience, do yourself a favor, find a local store(hopefully you will find something) a purchase them there, very dishonest people.

5 July 2020
Unprompted review
Vega Produce logo

Reply from Vega Produce

Good afternoon Fabio!
First of all, we want to apologize to you for this experience, and we want to thank you for reaching out to us. This feedback let us grow as a company.

Regarding your order, we will contact you via email. We will gather information to see what went wrong with the shipping, usually don´t take that long, and we want to make it up for you.

We are very sorry for this experience,

Rated 3 out of 5 stars

Produce was very good except

Produce was very good, but not avocados. They needed to be packed better as they were rolling around the box and one was about 75% inedible due to rot.

3 July 2020
Unprompted review
Vega Produce logo

Reply from Vega Produce

Hi Jacqueline!
We are so sorry to hear about that. We are working every day to do a better job, and this helps us a lot, so thank you for rating us. Regarding your order, we will contact you via email, and try to do it better for you.

Rated 3 out of 5 stars

Delivery Quality Issues

Product and Delivery Issues:
- The avocado fruit was totally mashed and mushy
- The bitter melon is yellowish instead of a fresh green color
- The Chinese squash was mashed and broken into pieces
- The ice packs had turned into 'warm water'

Recommendations:
- Provide better packaging and don't skimp on the ice packs
- Ensure proper handling and prompt delivery

2 July 2020
Unprompted review
Vega Produce logo

Reply from Vega Produce

Good Afternoon,

We are very sorry to hear about your experience with us. We are working on our packaging and trying to do a better job every day. Also, we want to thank you for your feedback; it helps us to become better.
Regarding your order, we will contact you via email, and we will try to improve your experience with us!

Rated 5 out of 5 stars

Their fruits are amazing and their…

Their fruits are amazing and their customer service is a plus! All my orders has been correct and delivery is good. Love their dragonfruits!

26 June 2020
Unprompted review
Vega Produce logo

Reply from Vega Produce

Hi Kav!
We are so happy to hear you've been enjoying our products. We hope to continue to impress you each time!

Rated 3 out of 5 stars

When I received my order it was late…

When I received my order it was late and the chill bag was melted and completely warm. One of the fruits, Pepino Melon was squished, warm & smelled and needed to be thrown away immediately. I was disappointed on how slimy the Golden Berries were and they needed to be washed multiple times. Everything else was satisfactory.

18 June 2020
Unprompted review
Vega Produce logo

Reply from Vega Produce

Hi Rosa,
We want to apologize to you for this experience. We are working to be better every day and appreciate this feedback. We will contact you and do a refund on the items you mentioned.

We are very sorry for the inconvenience this caused you,

Rated 5 out of 5 stars

I order something new every time

High-quality products. My order always comes quickly. I've never seen such a selection of products anywhere else like at Vega Produce, they always amaze me with their variety. So I order something new every time and try out new flavours. That's actually pretty cool :)

13 June 2020
Unprompted review
Rated 3 out of 5 stars

Some of the items were spoiled.

Some of the items were spoiled. One mango was rotten. The bitter melon was partially rippen and smashed. Some of the peppers had to be thrown away because they were also rotten and smashed. Items arrived very hot, I guess from being in the heat to long.

12 June 2020
Unprompted review
Rated 5 out of 5 stars

Great service!

I ordered malanga, calabasa and plátano. Im Cuban and living in Louisiana, it’s impossible to find these things here and I was so happy to find Vega produce. The box came quickly and everything was fresh and delicious! Will definitely be a repeat customer.

6 June 2020
Unprompted review
Rated 1 out of 5 stars

Spoiled vegetables

Spoiled vegetables! I purchased the Happy Vega Box for my mom for Mother's Day. In spite of allowing the number of days recommended on their website, my mom didn't receive the box until three days after Mother's Day, When I complained, I received an email saying the delivery was delayed because the address I entered doesn't exist. When I responded with letters from the post office confirming my mom's address, I received an email that instead of saying "We apologize", said "Please apologize to us." The language difficulty would be funny if most of the vegetables weren't spoiled by the time they arrived. Also, contrary to the info on their website, no recipes or identification of the vegetables were included in the box. Very frustrating!

16 May 2020
Unprompted review

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