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VeggiePets.com Reviews 608

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly and often with prior notification. Many appreciate the wide variety of vegan pet products available, making it easy to find suitable options for their dogs and cats. The quality of the food is consistently highlighted, with numerous pets enjoying the meals and showing improved health. Reviewers also commend the excellent customer service and the overall ease of ordering from the company. However, some customers also noted issues with damaged items upon arrival or careless packaging that led to dented tins. A few other people also felt that certain delivery services had trouble finding their address or experienced significant delays in receiving their orders. Additionally, some reviewers mentioned that their cats did not like the food, despite the positive feedback from other pet owners.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great products, wide variety,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding pet food, with many... See more

Order

People report positive experiences with order, highlighting the ease of the ordering system and the quick... See more

Service

Clients share positive opinions on service, consistently highlighting prompt, friendly, and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, great communication and our dog Flo absolutely loves this food. She has Benevo grain free feast and Ami dry food. She's a rescue we've fed on this food since she came to us six years a... See more

Company replied

Rated 5 out of 5 stars

Thank you for providing cruelty free pet products! We absolutely love the brand Benevo for our little rescue staffie who was found as a stray. Benevo’s puppy kibble transformed her into the powerful g... See more

Company replied

Rated 5 out of 5 stars

Really friendly and helpful customer service which made my buying experience very pleasant. Also really impressed by the wide range of products which I can buy in one place which means I’ve been able... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the wide variety of vegan dog food and wanted to give it a try. I bought a good selection of wet food and dry food samples because I wanted to see the kind of food my chihuah... See more

Company replied


Company details

  1. #94 of 261 best companies in Pet shop
  2. #45 of 153 best companies in Pet Care Store

Written by the company

For more than 20 years, we have proudly offered the UK’s most extensive selection of plant-based options for cats and dogs. As an independent, vegan-owned business, our mission is to help you share an animal-free lifestyle with your beloved pets in a way that is nutritious, convenient, and enjoyable for both you and your furry companions. With nearly two decades of experience with vegan pets, we have developed a deep understanding of plant-based nutrition and its benefits. We offer an extensive range of nutritionally complete foods, delicious treats, biscuits, and eco-friendly alternatives to traditional pet products, all of which are cruelty-free. Whether you're just starting your journey into plant-based feeding or have been doing it for years, we're here to provide the expertise and products you need to nourish your pets while supporting your ethical values.


Contact info

4.8

Excellent

TrustScore 5 out of 5

608 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Service was great

Service was great, unfortunately my dogs did not like it :( great idea!

12 December 2025
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Reply from VeggiePets.com

Thank you so much for taking the time to leave a review!

We understand that dogs have their own individual tastes when it comes to food, which is exactly why we offer sample packs, so there’s no need to commit to a larger size if it’s not quite right for them!
We really appreciate you supporting the idea and giving a good range of samples a try, even though it wasn’t a match this time.
Thank you again for giving VeggiePets a go! 🫶

Rated 5 out of 5 stars

Great product

Great product, great sevice

18 December 2025
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Reply from VeggiePets.com

Thank you so much! 🙌

Rated 5 out of 5 stars

Fantastic choice of flavours

Quick delivery, delivered on time. A fantastic choice of flavours, & my dog loves them all.

19 December 2025
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Reply from VeggiePets.com

Thank you for the kind review! We're so happy that you enjoy the wide range we offer (we're always looking for new & tasty products to add!) and that they're all appreciated by your dog when they arrive with you! 🐶💚

Rated 5 out of 5 stars

Website clear & very easy to use

Website clear & very easy to use. Order was punctual & delivered within a few days.
We have x5 vegan dogs & they love your dog food. Not a crumb left in their bowls!
Thankyou

11 December 2025
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Reply from VeggiePets.com

Hi Karen, thank you so much! We're thrilled to hear that all FIVE dogs are thoroughly enjoying their vegan food right down to the last crumb!!
It's always great to hear the whole pack is loving their plant-based meals 😁 and that everything is smooth for you when navigating the website. We appreciate you 💚

Rated 5 out of 5 stars

Competitive prices

Competitive prices, quick service

16 December 2025
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Reply from VeggiePets.com

Thank you so much for the kind 5 star review 😊 we appreciate you taking the time to let us know you're pleased with our service!

Rated 5 out of 5 stars

We love VeggiePets!

We love VeggiePets and have been shopping there for over twenty years. In that time we have cared for five very different dogs and they have all loved the food and treats we've bought them from VeggiePets. Thank you.

13 December 2025
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Reply from VeggiePets.com

Hi Deborah, hearing you've been with us for over 20 years has absolutely made our day! Customers like yourself are the reason we've been able to keep going and grow into what we are today!
And with that we're so, so grateful ☺️
Amazing to hear that all 5 of your dogs have been fans of plant-based food too! That's the best result - thank you so much 💚

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Smooth process. Great plant based food for my dog.

14 December 2025
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Reply from VeggiePets.com

Thank you for leaving us a review Hannah! So glad it all arrived with you smoothly and quickly and that the plant-based food is appreciated on the other end 🐶!

Rated 5 out of 5 stars

Fantastic company!

Great selection of products and very quick delivery. Would highly recommend!

7 December 2025
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Reply from VeggiePets.com

Hi Laura! It's lovely hearing that you appreciate our product range and that your goods arrived with you quickly too!
Your recommendation means a great deal to us - thank you so much! 💚

Rated 5 out of 5 stars

Its completely vegetarian

Its completely vegetarian, and my woof loves it. That's why its great

13 December 2025
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Reply from VeggiePets.com

Hi Michelle, thank you for leaving such a kind review! It's wonderful to hear your dog is loving their veggie food! 😁 🙌

Rated 5 out of 5 stars

Amazing products and service

Amazing products and service - have ordered from them a few times and will continue to do so. Veggie/vegan pets all the way ❤️

6 December 2025
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Reply from VeggiePets.com

Thank you so much for your lovely review! We're really glad you've had a great experience with us, it's always a pleasure to have customers of like mind! 🌱

Rated 5 out of 5 stars

Great company and great products

Easy to order, good product range, often offers to take advantage of and my dog is fit and healthy on vegan food. Also quick delivery and an account that records all my orders. Thank you!

2 December 2025
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Reply from VeggiePets.com

Hi Laura, thank you so much for your fantastic review!
It's so great hear that you find ordering easy and that your dog is happy and healthy on their vegan food!
We're pleased to hear that our range, offers and straightforward ordering system has landed well with you and that you find the account system is helpful too! 😁
Thank you so much for your continued support! 💚

Rated 5 out of 5 stars

Highly recommend

Excellent price, communication and delivery.

3 December 2025
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Reply from VeggiePets.com

Thank you so much for taking the time to leave a kind 5 star review! We really appreciate it ☺️

Rated 5 out of 5 stars

Great company to deal with

Always a pleasure dealing with Veggiepets. When I have had a problem (which is only once since 2017) they are super swift to solve the issue without any questions.
I cannot recommend Veggiepets enough.

2 December 2025
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Reply from VeggiePets.com

Hi Elisabeth, thank you so much for your wonderful review and for being a loyal VeggiePets customer since 2017 ... that's incredible! 😁

We're also happy to hear the team was able to resolve your issue quickly and smoothly.
Hearing that you “cannot recommend VeggiePets enough” really means a great deal to us!!
We greatly appreciate your continued trust and support, thanks again ☺️

Rated 5 out of 5 stars

Excellent products

Excellent products, good prices swift delivery. Friendly service too.

6 December 2025
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Reply from VeggiePets.com

Thank you Iain! We really do appreciate your continued support of us and your kind words ☺️

Rated 5 out of 5 stars

Would recommend

My dog loves her treats. delivered in good time
Would recommend

5 December 2025
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Reply from VeggiePets.com

Thank you Anne! So pleased to hear you've got a big fan of the vegan dog treats by your side!
And we also appreciate your recommendation of us, that means a lot 😊

Rated 5 out of 5 stars

Good value

Good food, reasonable prices and quick delivery

28 October 2025
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Reply from VeggiePets.com

Thank you so much 🙌 That's great to hear!
We appreciate your kind feedback ☺️

Rated 5 out of 5 stars

brilliant service

brilliant service, quick delivery and polite and friendly phone staff

1 December 2025
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Reply from VeggiePets.com

Ah, thank you Esther! That's exactly what we like to hear!
So glad you're pleased with our service 😁

Rated 5 out of 5 stars

As always

As always, great service

1 December 2025
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Reply from VeggiePets.com

Thank you so much, Ian! We're always pleased to hear it ☺️

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