Vehicle-Spares.com Reviews 

170
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Really cannot fault the customer service from these guys!! They Took the time to make sure we ordered the correct part, and also took time to troubleshoot the issue we were having over whatsapp, to en... See more

Rated 5 out of 5 stars

I purchased a bonnet. I had no clue which one I needed but this company helped me through to end up with the correct one for my vehicle along with technology assistance. It arrived the next day pack... See more

Rated 5 out of 5 stars

Out standing what can I say they sent me a bumper for my van it got damaged in transit they sent me a new one it came next day outstanding if you need any thing they are the people to go too

Rated 2 out of 5 stars

Unfortanately i dont like leaving bad reviews but my experience here wasnt good. Initially great response to my queries and ordered a taillight which wasnt cheap but i thought would be better quality.... See more

Company replied

Company details

  1. Car Body Parts Supplier

Written by the company

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

170 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(170)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

They responded quickly, gave good advice, the part arrived promptly and was the correct fit for my car at a reasonable price - recommended

27 January 2025
Rated 1 out of 5 stars

Bonnet turned up bent

Bonnet turned up bent, courier left out side my property against the wall no signatures as no one was there as had to take my wife to hospital, they offered an insulting £60 refund, but admitted they could tell the damage had been done by courier, now won't resolve or respond, never use them

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Ease of ordering

Ordered in the worst snowy weather of the year . Delivery abandoned but kept informed .
They messaged again to make sure I had recieved my bumper .
Well packaged and good quality Will use again
Thanks

4 January 2025
Rated 1 out of 5 stars

Ordered a part for my van advised next…

Ordered a part for my van advised next working day delivery never arrived to be told numerous times it will be out the next day never to arrive.

9 January 2025
Unprompted review
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Hi Kieran,

Sorry to see our service was let down by the courier. Your part did arrive safely, it just took 3 days instead of 1. Unfortunately the courier process is out of our hands, but we are constantly evaluating the service we are given to see if it can be improved. 99% of our orders arrive on time, but there's always one that slips the net.

All the best.

Vehicle-Spares.com Team

Rated 5 out of 5 stars

Amazing experience

Recently gone into the car trade and need replacement parts on a regular. Even during Christmas rush i received my delivery next day. I can’t fault them one bit. Looking forward to doing business this year!
Great customer service.
Now a trade member. Definitely recommend!
10/10 from me.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

I did not receive my part

I was charged, did not received my delivery, no notifications of attempted delivery and very slow customer service to address the issue.

7 December 2024
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Dear Gerson,

Your order was sent via DPD who were unable to deliver and marked your delivery as business closed / unavailable. We were not aware of this until you contacted us chasing the delivery. At this point the part was on its way back to us. Due to the Christmas period the part did take some time to get back to us, but when it arrived we did send it back out the same day and was delivered the next day. I can only apologise for the inconvenience.

Vehicle-Spares.com Team

Rated 5 out of 5 stars

Delivered the very next day

Website is very easy to navigate and found the required part without any trouble.
Item was delivered Next Day as promised in the advert.
Thank you & Merry Xmas.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

DONT SHOP WITH THEM.This company has…

DONT SHOP WITH THEM.This company has scammed my small business. I ordered a part for our company van and they haven’t sent the part and have been extremely unresponsive when communicating our issues. I have spent over £100s and will not be issued a refund so now have to go through the bank.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

I make order online for front end for…

I make order online for front end for Dacia sandero mk3 is a bit new model was hard to found parts for it and was expensive till I found this company online save my life all part cost me half price , make order order before the day was expected when order , I had problem with one of the parts was wrong I get it delivered next day

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, they also called before posting my purchase to ensure it was the correct part for my car.

Will definitely use them again!

2 December 2024

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