horrible company that does not like to pay. Claims take forever, that is for an inspector to come and look at vehicle after dealership recommendation on repairs. will deny claims stating inspector cou... See more
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I have waited over three months for the gap payment to be made and forced to make double car payments to avoid negative marks on my credit because there is no follow up from this company as it relates... See more
Great coverage, the only issues I had was the deductible was $100.00 more than I was told when I was sold the policy @ Subaru of Plano. I also didn’t find out about a rental car possibility until I sp... See more
Company replied
I had to deal with many representatives! All we’re understanding and friendly except one. My advice is you get a rude one hang up and call back - there are very good ones also if you have a warranty... See more
Company replied
Company details
Written by the company
You know Allstate as a leading national provider of auto insurance and more. Insurance is just one of the ways we serve our customers. For over 30 years, we've also partnered with dealerships nationwide to offer customers vehicle protection products that take the stress out of vehicle ownership. With over 3.1 million customers actively protected and over $1.4 billion in claims paid, we are the trusted name in the vehicle protection industry. Allstate Vehicle Protection was created to offer you affordable protection plans, reliable and hassle free claims, backed by Allstate. Our family of protection products are built to be the total solution — handling everything from rescuing you on the side of the road, ensuring you have a way to get around while your car is in the shop, and of course covering the bill. We are here to make your car problems, our problem.
Contact info
1776 American Heritage Life Dr, 32250, Jacksonville, United States
- 877-204-2242
- ADScontactus@allstate.com
- vehicleprotection.allstate.com
2.8
Average
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Effortless
It was worth paying for this coverage. It was effortless to get my car fixed
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Veronica. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Very happy with the service I received…
Very happy with the service I received for my Jeep.
Process was efficient and very satisfying.
Extremely happy with Allstate.
Very professional and easy to work with.
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Darren. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Allstate was great. Watchout for your repair facility!
The transaction with Allstate was seemless. No issues. The repair facility handled the claim directly. I did not have to do anything.
My only complaint was with the repair facility. It took them a month, from 7/27/23 to 8/25/23 to correctly diagnose and permanently repair the problem. In addition, I strongly believe that the root cause of the problem was not what they originally diagnosed and repaired. Instead, the root cause was what I had initially pointed them to. If diagnosed correctly, the total cost for parts and labor should have been less than $200. Instead this claim came in under $2000.
As you can imagine, I'm not confident in the expertise of the repair facility and will be cautious in dealing with them in the future or go elsewhere. As for Allstate, no interaction was needed by me directly with them. The repair facility took care of this claim directly and with no out of pocket expenses. Thanks Allstate Vehicle Protection!
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams and the repair facility.
It was all set up at the dealership…
It was all set up at the dealership service department so I didn't have to do anything except pay the deductible.
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Linda. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Can I have someone call me please
Can I have someone call me please. looking to purchase/extend coverage.
John Garza
202-306+-9305
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review John. Someone will contact you today.
It took care of my problem with no…
It took care of my problem with no expense to me.
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Robert. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
they paid in good time only cost me…
they paid in good time only cost me 100.00 $should of been covered by ford motor train warranty thank you
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Donna. We’re excited to be able to approve your claim. Thank you for being part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Good First Experience
They were very helpful when I called asking how to implement a warranty claim. The mechanic that did the repair also said they were polite and easy with which to work and they paid their portion of the claim within 24 hours.
One final note - the warranty covered 75% of my repair including the $100 deductible which came to almost $1150.
Rich
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review Larry. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Great polcy
Great polcy, makes the extended warranty worth every dolar I paid for it worthwhile.
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Vincent. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
RaysA
The works was great except when I purchased the warranty, I was advised that I had a $200 deductible and all else would be covered 100% bumper to bumper. This turned out to be not true.
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Juan. We apologize for any confusion that may occurred during the claim process. Please reach out to by phone at 1-888-251-6441 with your contract or claim number and we would be happy to assist you.
Weak communication
Time to approve claim was to long.
Acadia is broken with same issue again.
Car has been in the shop for sixty days.
18 September 2023
Reply from Allstate Vehicle Protection
Thank you for leaving a review Michael. I would like to apologize for your experience getting your claim approved. We will make sure to share your feedback with our team. If you're still experiencing problems with your vehicle please give us a call at 1-888-251-6441 we would be happy to assist you.
Everything was handled by the…
Everything was handled by the dealership and there were no problems.
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
The best warranty money can buy thank you all stupid
The mechanics at the shop quickly identified the problems and got everything over to the warranty company ASAP. They also let me know what was going on every step of the way and that is a big help. I would recommend this warranty company to anyone.
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Andre. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
They did just what they said they would do, could not be more happy with my policy.
Money well spent will recommend to anyone who buys a used vehicle, was a smart move
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review JT. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
I got cover, excellent insurance!
I got cover! 😊
This insurance is worth for each dimes! I am very happy for it!
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review Leonardo. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review Chad. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Great coverage and communication
Great coverage and communication. Hassle free. Customer service was amazing
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review Joseph. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
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