VehicleScore Reviews 172

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be immensely valuable, providing essential information that helps in making informed purchase decisions for used cars. They appreciated the detailed insights into a vehicle's history, faults, and potential issues, which can save them from scams or headaches. Reviewers also highlighted the ease of use and the reasonable charges, often finding the free version to be quite good and the paid reports to be a fraction of the price compared to competitors. However, some customers were dissatisfied with the pricing, feeling that similar in-depth checks could be obtained for much less elsewhere. There were frequent complaints that users paid for comprehensive reports but found that crucial information, like service history, required additional payments. Some also reported issues with inaccurate vehicle information, such as incorrect images or false red flags that disappeared after payment. Additionally, a few users experienced problems with payment processing and not receiving their purchased reports.

What people talk about most

Price

Customers expressed significant dissatisfaction with the pricing, often finding the reports to be a waste of... See more

Product

Consumers find product information to be ambiguous, with some praising its ability to reveal hidden history... See more

Service

Customers consistently note ambiguous experiences with service, particularly regarding service history... See more

Payment

People report negative experiences with payment, often feeling that they paid for reports that did not... See more

Value for money

Reviewers mention ambiguous feedback about value for money, with many consumers feeling the service is not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more


Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!


Contact info

3.0

Average

TrustScore 3 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Charged twice for one report

Was charged£18.45 twice for one report. Reported this to them on the24/12/25 they Did not email me back till 2 weeks later. They had the day and the registration of the vehicle but unless I could give them the exact time of the report there was nothing they could do. There own report doesn't even say the time. Good scam or what. You decide.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid, full report isnt provided

Entered reg and was told the brand new vehicle is “Recorded as Salvage / Insurance Category”. Paid £10.95 for the full report. It was a very vague report. Told me nothing except there had been a number plate change and outstanding finance, which i'm already aware of. I'm assuming the fake alert is to force people to pay £10.95 for a non existent report !

9 December 2025
Unprompted review
Rated 2 out of 5 stars

Not a good report beware others are better

This is the first time I’ve used vehicle score and it will be the last . Having purchased numerous reports from others online this is by far the most dubious , I entered the reg all the red flags came up to tell me it had history ( I knew it hadn’t but thought I try vehicle score) ok it was private plate change , you had to pay extra for mileage points in its history which is important , the cost was the same as gold version for total car check who I’ve used previously and have given excellent reports .
Vehicle scores report was thin and not a great layout ,also to pay extra for mileage history is quite frankly scroogeworthy .
Buy elseware for £9.99 total car check gives a far more concise report who I’ll go Back to next time for a quick check that shows everything .
I do not recommend these at all .
For £10.99 the report is what you get for free from car check do your own research and buy elsewhere.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Immensely and hugely valuable!

Immensely and hugely valuable!! I would never buy a used car without first referring to VehicleScore. Here are the details the dealers often “fail or somehow forget” to tell you and you have the option to dive deeper into the exact car you are thinking of buying - its history, faults and all of its behind the scenes issues, woes and possible problems - or none at all. It is an absolute treasure trove of relevant, important and essential information that will guide you to making a properly informed purchase - without the headaches and hassle that inevitably ensue when and if you should get it wrong. And in the murky market of used cars (which is now exceedingly expensive!!!) you are far better to be safely informed than sadly out of pocket. Having got it so badly wrong before, I trust VehicleScore to help me get it right every time I look at a used car. It is a brilliant site that will guide you right! Right.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Buyer BEWARE absolute rip off f a…

Buyer BEWARE absolute rip off of a company read the reviews its not just myself saying it.
Getting your money back is impossible they admit they are in the wrong but offer a free check instead of refunding the money they took.
Absolutely appalling company DONT USE .

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Such a maze to look through when buying…

Such a maze to look through when buying a car. Such a myriad of cars - Electric, Petrol, Diesel, the choice is so far ranging, on top of all that what size big, small..? A run-around for shopping or work.. Or like me your pride and joy got written off, or stolen and wrecked. WE know what WE drive but vehicle score looks at all the aspects of your requirements and that gives a better input as to which model, make, size of vehicle is most likely to suit you.. Look at it like buying a new pair of hiking shoes, trainers, high heels or football boots.. Using a score for each type that suits you..

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Gives the buyer a lot of information.

This site gives the buyer a really good insight into what they are considering buying and the charges are very reasonable. In fact the free version is really good. I wouldn't hesitate in recommending them.

28 September 2025
Unprompted review
Rated 1 out of 5 stars

Milage has no discrepancies but, can't answer if the meter had tempered with

Brought the ultimate report and paid £18.45 The refund option. Came out with dealer forecourt finance. This is the way 100% of the time the dealers finance their cars, so no refund. A con job to lure you into buying the more expensive report. If you're buying, buy the £10.95 not the refund option as you will never get a refund. The report came up with no milage discrepancies. Written two emails asking how can they say that with confidence if the milage meter had not been tempered with software hacks. No answer. Bunch of cowboys, don't buy form them.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

This website is great and the check's…

This website is great and the check's are a lot cheaper and they don't cost a lot of money a lot better than car vertical this site gives a refund if the vehicle check is clear which is great 👍👍 I haven't used any of the checks yet I will update the review when I do .

2 September 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thank you for a great review. If there is anything further we can do to improve, then please do let us know.

Have a great rest of your week.

Emma

Rated 1 out of 5 stars

No "hidden history" but NO refund…

I did not have any "hidden history" but they refused to refund me even though I purchased the more expensive Premium deal.

I sent two emails requesting the refund and they just refused.

And reading the other reviews on here it seems that I am not the only one.

I will get future checks done eslewhere at a company I can trust.

20 August 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

We've not seen your email. If you could email again, or email accounts@vehiclescore.co.uk and someone will be able to help.

Sorry about your negative expierence.

Emma

Rated 3 out of 5 stars

To expensive for an HPi check.

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much less. Shop around you’ll get the check done for half the price these sharks are charging.

17 August 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

We charge less than a lot of our competitors such as CarVertical. We also have more data points than any other car history check.

Thank you for considering VehicleScore for your check and we hope you change your mind.

Emma

Rated 4 out of 5 stars

Great Tool, Point Scores a bit haphazard

In theory this App is a great idea and contains some very useful information for those targeting the purchase of a specific vehicle. However, to me, what doesn't make sense is a vehicle's overall score. For example, when comparing my same age Kuga against my wife's CRV, my car scores head and shoulder above hers (by over 150 points) yet her vehicle is a much better vehicle altogether than mine with a far better MOT and repair history than my own.

17 August 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

Would be happy to give you more details on the vehicle comparison. Send us a email at info@vehiclescore.co.uk.

Emma

Rated 1 out of 5 stars

Misleading

Misleading - it said my car has hidden report when in fact it didn’t. I had it checked out and before by a different company but this said it has something hidden so I paid again. They lure you in, scam you to pay for a report and then ignore your email. It’s a shame.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, on par with Car Vertical but a fraction of the price.

22 July 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thanks Surrey for the review. Our checks are definitely more cost effective!

Rated 1 out of 5 stars

Misleading refund promise, avoid Vehicle Score

Paid for a report from Vehicle Score, which claims you get a full refund if it’s clear. My car only had brand new finance I’d just taken out (fully known to me) , but they still refused the refund.

Customer service was dismissive and unhelpful. Total waste of money and a misleading guarantee. Avoid!

10 July 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hi,

Our product states you are refunded if your report is clear and it outlines, write-off, finance, salvage, stolen, import, export or plate changes found means the report was NOT clear. This is stated on the product card.

This product would not be viable if we issued everyone a refund regardless of if the report was clear or not.

Regards,
Emma

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