VeinCentre - Southampton Reviews 

70
TrustScore 4.5 out of 5

4.7

46 The Avenue, SO17 1AX Southampton, GB


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Rated 5 out of 5 stars

Wonderful staff Consultant explains everything so understanding easy for patient Forgot to say i am trilled with results

Company replied

Rated 5 out of 5 stars

I received treatment at the VeinCentre Southampton by Dr Nigel Hacking. All the staff at the Clinic were very pleasant and the process, from the initial assessment to the actual treatment and the f... See more

Company replied

Rated 5 out of 5 stars

The appointment was made easily. The reception staff friendly The Senior Nurse competent and Kindly which put me at ease. Meeting with the Consultant was really reassuring. He performed the scan... See more

Company replied

Rated 5 out of 5 stars

The team at the vein centre are excellent. Staff friendly and reassuring. I had visited a clinic a year before( entirely different company) where I was quoted a ridiculous amount for varicose vein tr... See more

Company replied


Company details

  1. #8 of 23 best companies in Medical centre

Written by the company

VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers


Contact info

  • 46 The Avenue, SO17 1AX, Southampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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4.7

All reviews

(70)

1,053 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Very friendly, informative and efficient. No fuss advice and recomendations. Easy.

17 December 2025
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Reply from VeinCentre - Southampton

Hi there,

Thank you for sharing your experience. We’re pleased that you found our team friendly, informative, and efficient. It’s wonderful that everything felt easy and straightforward for you.

Best wishes,
Dilly

Rated 5 out of 5 stars

Excellent service from Southampton clinicattended the Southampton clinic for…

I attended the Southampton clinic for varicose veins treatment of right leg. Everyone from reception desk to surgeon were fantastic and after initial and follow-up treatment, my legs looks fine. Big thanks to Mr El Basti at Southampton.

11 October 2025
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Reply from VeinCentre - Southampton

Hi Bernie,

Thank you for your lovely feedback. We’re delighted the Southampton team looked after you so well and that you’re pleased with the outcome of your treatment.

Best wishes,
Dilly

Rated 5 out of 5 stars

Fantastic service

Fantastic service , everything explained at every step , was a little worried about having the procedure done but was pleasantly surprised how quickly it went and pain free , symptoms of heavy leg a nightime basically disappeared immediately after the procedure , i would highly recommend the vein centre . Fantastic service

8 October 2025
Unprompted review
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Reply from VeinCentre - Southampton

Hi Lee,

Thank you for your thoughtful review. It’s great to hear that everything was clearly explained and that the procedure ended up being quicker and more comfortable than expected. Fantastic news that your nighttime heaviness has already eased.

Best wishes,
Dilly

Rated 1 out of 5 stars

NOT A GOOD EXPERIENCE/NOT RECOMMENDED

FROM MY EXPERIENCE, THIS IS A WARNING HENCE THIS REPEAT. I ENQUIRED ABOUT TREATMENT FOR ONLY 1 RETICULAR VEIN AND 2 ASSOCIATED THREAD VEINS BY EMAIL WITH A PHOTO SENT, THE UGLINESS WAS ALL TOGETHER AT THE BACK OF MY RIGHT KNEE AND TO THE SIDE. YET HACKING'S RECOMMENDATION WAS BI-LATERAL ABLATION. HE REFUSED SCLEROTHERAPY! OMG, I WAS A FOOL AND WENT ALONG WITH HIS RECOMMENDATION AND HAD THE ABLATION WHICH CAUSED ME SO MUCH TRAUMA DURING THE PROCEDURE, THAT I BEGAN TO FAINT; NURSE WAS MOPPING SWEAT OFF MY BROW/I WAS GRIPPING BOTH SIDES OF THE BED TRYING TO GET THROUGH THE AWFUL PAIN WHICH SHE EXPLAINED WAS BODY'S "FLIGHT OR FIGHT" RESPONSE. HACKING HAD REFUSED SCLEROTHERAPY YET I NOW KNOW THAT WAS THE CORRECT TREATMENT FOR THE ISSUES I HAD AND THAT ABLATION WAS INAPPROPRIATE AND UNNECESSARY AS I DIDN'T HAVE ANY VARICOSE VEINS OR SYMPTOMS! I CAN ONLY ASSUME MONEY WAS KEY! SCLEROTHERAPY WOULD HAVE BEEN QUARTER OF WHAT I PAID; YES IT SEEMS I PAID TO HAVE MY LEGS DAMAGED. I HAD LOVELY LEGS, WITH ONLY THE SMALL AREA OF UGLINESS WHICH NEEDED TREATMENT, BUT NOW MY LEGS ARE IN A WORSE STATE ESPECIALLY AS IS WRITTEN; ABLATION KILLS OF THE SMALL & GREATER SAPHENOUS VEINS AND OBVIOUSLY THE BLOOD HAS TO GO SOMEWHERE ELSE - I NOW HAVE LONG BLUE VEINS RUNNING FROM BACK OF LEFT KNEE DOWN TOWARD CALF! PLUS FEW SMALL PATCHES SIZE OF 20p PIECE OF BLUY VEINS THAT WEREN'T THERE BEFORE.

ALSO WANT TO STRESS THAT FROM CONSULTATION AND SCAN WHICH COST £250, YOU WILL NOT GET ANY EVIDENCE OF THE RESULTS WHICH MEANS IN MY CASE ONLY HACKING'S WORD/TRANSLATION! ITS WORRYING. ALSO CLINIC FAILED TO TAKE PRE-PROCEDURE PHOTOS, YET BEFORE/AFTER PHOTOS ARE PARAMOUNT AS PROOF OF WHETHER THE TREATMENT WAS SUCCESSFUL [OR NOT IN MY CASE!] THEY ARE WITHOLDING VITAL EVIDENCE, SAYING THAT DIGITAL IMAGES FROM THE SCAN ARE NOT AVAILABLE YET THIS IS THE DIGITAL ERA AND ALL ELECTRONIC DEVICES HAVE A BRAIN; LIKE THE HUMAN BRAIN THEY ABSORB INFORMATION LIKE A SPONGE AND THEN STORE IT FOR FUTURE REFERENCE. NOT SO WITH THE VEIN CENTRE, THEY HAVE DEVIOUSLY COVERED THEIR TRACKS! I DIDN'T THINK TO HAVE A FRIEND TAKE SHOTS OF MY LEGS [BACK/FRONT, TOP/BOTTOM!]

I'M CURRENTLY AT COMPLAINT STAGE 1; THEY'VE HAD 30 DAYS SINCE MY SAR/SUBJECT ACCESS REQUEST WAS SUBMITTED, BUT HAVE FAILED TO PROVIDE FULL DOCUMENTATION ON ME AND MY CASE! THEY ARE OBLIGED TO PROVIDE EVERYTHING. I HAVE NOW DEMANDED COPY OF THE MISSING PARTS OF THE JIGSAW, BEING THE EVIDENCE I WILL NEED IF I DON'T GET RESOLUTION. I DO BELIEVE MINE WAS A MISDIAGNOSIS - SERIOUS ENOUGH.

A FRIEND RESEARCHED VEIN CENTRE AS SHE DOES HAVE A FEW VARICOSE VEINS WHICH SHE WANTED TREATING, BUT WAS FORTUNATELY DETERRED HAVING READ THE BAD REVIEWS [NATIONALLY, NOT JUST VEIN CENTRE, SOUTHAMPTON]

I HOPE MY STORY IS A WARNING; BE VERY CAUTIOUS. I'D SUGGEST YOU ASK YOUR GP FOR A RECOMMENDATION, EVEN THOUGH YOU WILL HAVE TO "GO PRIVATE" THEY WILL KNOW WHO CAN BE TRUSTED.

27 August 2025
Unprompted review
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Reply from VeinCentre - Southampton

Hi there,

Our team is already in direct contact with you to review your concerns and provide clear explanations regarding the treatment decisions made.

All of our Vascular Consultants are highly experienced specialists who work strictly within established clinical protocols. Every treatment recommendation is based on a detailed ultrasound scan and a thorough clinical assessment, ensuring that all decisions are tailored to the specific findings and needs of each individual patient.

Kind regards,
Dilly

Rated 5 out of 5 stars

Very warm welcome

Very warm welcome - consultant and team lovely and fully explained the procedure proposed.

22 October 2025
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Reply from VeinCentre - Southampton

Hi Carol, thank you for your lovely review. We’re so pleased that you received such a warm welcome and that the consultant and team explained everything clearly. It’s wonderful to hear that you felt fully informed and comfortable throughout.

Best wishes,
Dilly

Rated 5 out of 5 stars

Very friendly efficient staff

Very friendly efficient staff. Mr Hacking explained the treatment well and seemed to enjoy his job. Would recommend him to anybody.

8 October 2025
Unprompted review
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Reply from VeinCentre - Southampton

Hi Vivienne, thank you for your thoughtful review. We’re so pleased to hear that you found everyone friendly and efficient, and that Mr Hacking’s clear explanations helped you feel comfortable throughout. It’s great to know your experience was so positive, and your recommendation means a lot to us.

Best wishes,
Dilly

Rated 5 out of 5 stars

What a great organisation

What a great organisation. I was treated at Southampton by the excellent Mr Ahmed El-Basty, Consultant Vascular Surgeon. I had noticeable varicose veins in my left leg. All the treatment and what to expect is provided in a comprehensive booklet by the VeinCentre . Read this document and again just after treatment. The follow up phone calls and consultation were gratifying. Two months on the bruising is still dissipating, the old nobly veins are disappearing and I am thrilled with the treatment. Could not recommend the Southampton VeinCentre more highly. Thank you for your service. The date of my experience is my first consultation date.

2 July 2025
Unprompted review
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Reply from VeinCentre - Southampton

Hi Sarah,

Thank you so much for sharing your review. We're so pleased to hear you are thrilled with the treatment and that you had a great experience with the team in Southampton.

With best wishes,
Hannah

Rated 5 out of 5 stars

Perfect Consultation

The consultation was very thorough & my treatment plan explained to me thoroughly. I was very pleased with everything.

10 September 2025
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Reply from VeinCentre - Southampton

Hi Janet, thank you for sharing your experience. We’re so pleased to hear that you found your consultation clear, thorough, and reassuring. Making sure every patient fully understands their treatment plan and feels confident moving forward is very important to us.

Best wishes,
Dilly

Rated 5 out of 5 stars

Made to feel welcome and reassured

Made to feel welcome and reassured. Given complete diagnosis, treatment plan and all information required.

29 August 2025
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Reply from VeinCentre - Southampton

Hi there,

Thank you for your feedback! We’re so glad to hear you felt warmly welcomed and reassured, with a clear diagnosis and treatment plan provided.

Best wishes,
Dilly

Rated 5 out of 5 stars

Consultation

Went for consultation about the varicus vein in my leg which is causing me pain at night. Found the company very proffessional in all aspects. The staff were caring and friendly, and the consultant went through the whole process in a detaled manner and explained everything to me. Booked my treatment for next week.

8 August 2025
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Reply from VeinCentre - Southampton

Hi Clive,

Thank you for your feedback! We’re pleased to hear the consultation was thorough and that you felt cared for by our team. We look forward to supporting you with your treatment next week.

Best wishes,
Dilly

Rated 5 out of 5 stars

Summer legs…

Very friendly but very informative.. made to feel relaxed and calm…..options given too ..

8 August 2025
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Reply from VeinCentre - Southampton

Hi Julie,

Thank you for your kind words! It’s wonderful to hear you felt calm and comfortable throughout, and that the team were both friendly and informative.

Best wishes,
Dilly

Rated 5 out of 5 stars

Had my face veins treated by Jenna…

Had my face veins treated by Jenna about a year ago. Very pleased with results. Very friendly and welcome staff. Great aftercare. Would highly recommend

6 August 2024
Unprompted review
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Reply from VeinCentre - Southampton

Hi Jo,

Thank you so much for your kind words! We're thrilled to hear you're happy with your results. We'll be sure to pass along your lovely feedback. Creating a welcoming environment is so important to us so it means a lot to hear that reflected in your experience.

Best wishes,
Katie

Rated 5 out of 5 stars

Easy to talk to had a couple of laughs…

Easy to talk to had a couple of laughs very understanding answerd all my questions & understand how veins can get you down would definitely recommend 👌

9 July 2025
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Reply from VeinCentre - Southampton

Hi Sharon,

Thank you for your lovely review! We're so glad to hear you felt at ease and even shared a few laughs during your visit. It's great to know you felt listened to and supported - we're here to help every step of the way.

Best wishes,
Katie

Rated 3 out of 5 stars

Lazer treatment

Very painful. Not happy with result. Ended up with a lot more broken veins. And a large blue mark on my upper thigh.

28 May 2025
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Reply from VeinCentre - Southampton

Hi there,
We’re really sorry to hear about your experience. This isn't the outcome we’d expect and we would like to understand a little more from you so that we can help. A member of our team will be in touch shortly... In the meantime, you’re very welcome to give us a call on 01782 753960 and ask to speak with a Senior Patient Advisor. We’re here to help and want to ensure you feel supported.
Best wishes,
Katie

Rated 5 out of 5 stars

My consultation went smooth

My consultation went smooth , the doctor has answered all my questions .
I couldn’t book straight away as the doctor didn’t have the availability for October but looking forward to that.

14 July 2025
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Reply from VeinCentre - Southampton

Hi there,

Thank you for your lovely feedback. We're so pleased to hear your consultation went smoothly and that all your questions were answered. We look forward to seeing you again for your treatment!

Best wishes,
Katie

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, I saw a lady called Jenner and she was excellent. Really professional, knowledgeable and made me feel really comfortable.
I felt and safe and in good hands, highly recommend. I saw instant results and really happy with them.

15 July 2025
Unprompted review
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Reply from VeinCentre - Southampton

Hi Georgina,

Thank you for your lovely feedback. We're so pleased to hear that you felt comfortable and in good hands during your visit. It's great to know you were happy with your results!

Best wishes,
Katie

Rated 5 out of 5 stars

the experience was very good from…

the experience was very good from consultation to the procedure itself resulting in my right leg being how I wanted to be
I would recommend vein centre

27 January 2025
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Reply from VeinCentre - Southampton

Hi Andrew,

Thank you for your kind words. We’re so pleased you had a great experience throughout your treatment journey at VeinCentre, and it’s great to hear that you’d recommend us.

Best wishes,
Hannah

Rated 5 out of 5 stars

Really good results

I had a varicose vein I wanted removed. The whole process from booking to the procedure and post procedure was very good. All the staff were friendly and welcoming. The procedure was painless and quick.Most importantly I got the result I wanted- I can highly recommend VeinCentre in Southampton.

26 February 2025
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Reply from VeinCentre - Southampton

Hi Sarah,

Thank you so much for your lovely feedback! We're so pleased to hear everything went smoothly and that you got the results you were hoping for. It’s great to know our Southampton team helped make the process feel easy and comfortable.

Best wishes,
Katie

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