Velanico Reviews 106

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I waited two months for my package to arrive I even sent them emails trying to get updated on when it was coming and my tracking says that it was delivered when it never was. DO NOT BUY FROM THEM YOU... See more

Rated 1 out of 5 stars

Ordered over a month ago and still don't have it! Have sent muliple customer service through their support email address, the response is.Oh, we're sorry.Tracking doesn't update like it should yada ya... See more

Rated 5 out of 5 stars

The communication between the owner and myself was so good. So, if you need customer service or have questions, she's awesome. The caps are beautiful. A beautiful, soft, double ply satiny fabric that... See more

Rated 5 out of 5 stars

I loved the friendly, fun FB ads for these bonnets, and, with my wiry, frizzy Irish hair, I appreciated the encouragement to try them. The price was reasonable -- 2 for 1! -- and when Velanico's order... See more

Company details

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Hi and welcome to Velanico! We strive for providing quality hair care products, to help women all over the globe!


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3.5

Average

TrustScore 3.5 out of 5

106 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Misleading Ads, cute product though

Not gonna lie, I saw these on Instagram and Facebook and with my hair being one of the only things I love about myself and being told so many times I should sleep with a bonnet, my husband got me 3 of them, as there was a deal going on for black Friday. Took a while to get here and the tracking info was lacking in giving information but I was delighted when they came! Wearing it the first night, I can't with the bow in the front and the website offers no tutorials for their products specifically and youtube was different companies but similar styles. I found a way that works for me but when sleeping, it slid off a little. Figured it was because I didn't secure my hair or something so I used some hair ties to help give my flat hair some volume and stuff while I slept, whelp, she came right off 3 times in the middle of the night. I'm kinda upset my husband paid almost 50$ for 3 bonnets that might not be a good fit for me, even though their ads say they don't come off

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great for Long Hair

I have long hair, and it all fits comfortably in this bonnet. It doesn't flatten or cause frizz, and I've noticed less breakage. The elastic band is comfortable, and it stays put through the night. It's soft and provides excellent protection for longer hair. Love it!

6 December 2024
Rated 1 out of 5 stars

Social Media Influencers Shilling mediocre products from China

Well, it took a century to get the bonnets, and yes it's shipped from China. When they get it to the US they slap an American looking label on it. They're not silk, polyester satin no lables that reflect what comany they come from, which to me is bad a sign. That being said they do protect my hair, however they're just average cheap satin polyester bonnet. Nothing to write home about. I did receive my order so I was happy about that. I won't recommend. Do your research if it's too good to be true, it is too good to be true. You get what you pay for.

9 September 2024
Unprompted review
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Reply from Velanico

Hey!

We're sorry you had a bad experience.

We have warehouses in USA, Europe and in Asia. Though I can not check which warehouse you received your bonnet from, I can assure you that the quality should be the same! :)

When it comes to the material - we have different types of bonnets, also including a 19 mm grade bonnet. Though I can't specify which bonnet you received they are all handmade and high quality.

If you bought a silk bonnet and did not receive silk - you can reach out to us at support@velainico.com and we will sort this for you within a couple of hours! :)

Rated 5 out of 5 stars

Surprised by the quality

They are very smooth and comfortable. My hair no longer gets tangled and messy in the morning which I love so much. I got the hair health bundle so I have the rosemary oil, towel wraps and the scrunchies too and I like them all. Pleased with the purchase — my hair is healthier!

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Have not received the items but when I asked company a direct question, they will not reply with a straight answer. They answer with misleading information. I have canceled my order. They told me it has already shipped ( I call it a lie). So now I will have to wait weeks for delivery (if it ever arrives) and then have the hassle of jumping through hoops to return order. Then weeks for it to get back to them before I get my refund.

23 September 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could review

I wish I could review, but I never received the package and trying to track down what happened has been left to me, which between Velanico and USPS is like herding cats. Velanico customer service not helpful and take lots of prompting to respond. Do not order from this company.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

Not sure if this is a scam

I ordered this for my daughter, it said it was delivered. It was NEVER delivered. I contacted velanico They suggested I contact the post office, I did, the post office has no idea what type of tracking number I was given. They told me To check around the mailbox and around my doors (Do you think that that was not done first?) . I tried contacting the company again. Why is it that there is no phone number to contact this company? I’m so disappointed. I had high hopes, but I think this was a scam.

17 September 2024
Unprompted review
Velanico logo

Reply from Velanico

Hi!

We are so sorry for this! We can't control the local post delivery process, so I can not tell you for sure if the package was delivered to the wrong door, stolen or lost in transit.

However, we take full responsibility for the package not arriving at your door. Therefore, I want you to contact our support at support@velanico.com, and tell them about your experience.

We will of course reship your package for free and do anything else we can to make this right.

Rated 3 out of 5 stars

Product fine, just no notifications

Never received the product. It says it was delivered, but certainly not to me. never got an order confirmation or shipping notification. I hope they enjoyed my $30.

Update: The product was delivered just to my neighbor mailbox (not the company's fault). Looks like it took 2-3 weeks for delivery. But still never received an order confirmation or shipping notification.

31 July 2024
Unprompted review
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Reply from Velanico

Hi, thank you for updating the review! And we are happy you are satisfied with your product!

We are sorry the order was delivered to your neighbor mailbox, and for acknowledging that this was the mailing services' mistake. Though we will take action to improve the delivery process nevertheless.

The fact that you did not receive any notifications is alarming, And did you check your spam folder? Sometimes notifications get caught in a spam loop, so they all end up in spam.

Anyway, thank you for your purchase and your feedback!

Rated 5 out of 5 stars

This bonnet is awesome!

I love my silk bonnet! Since I've been wearing it, my hair feels super soft in the morning when I take it off, and it lays so much nicer. I'm very pleased with my purchase and definitely recommend!

11 August 2024
Velanico logo

Reply from Velanico

We are so happy to hear that you love your bonnet, and that you wake up for shiny soft hair!! Thank you so much for your feedback Jen!

Rated 5 out of 5 stars

What a difference this makes for my messy beachy hair!

Amazing! I've never used a bonnet before and I'm embarassed to admit, it was their IG ad with the woman saying "nobody cares that you're not black, just get a bonnet" that convinced me to try it. Until then I really did think they were just for people with that hair type. I'm a white girl with long, frizzy beachy-wavy-curly hair. When I don't blow dry it straight, it needs a lot of "help" to look ok in its natural curly state... and then the next morning I have to start all over again with soaking wet hair just to make it look presentable because I wake up looking like the floor of a sorority house on Sunday morning. So after that ad I decided to try it, with lots of skepticism because 1) I sleep hot, and 2) I sleep wild and figured it wouldn't stay on and 3) I sleep wild so won't my painstakingly molded curls get messed up anyway? But I was wrong... idk what kind of sorcery this is but my hair looks great when I wake up! Curls intact! No frizz!! And I'm not hot overnight! And it's still on! This is a huge win for me, and a game changer. P.S. there are comments on social about "I'm waiting so long to get mine, it's taking forever" but chill ladies... Amazon has everyone thinking their stuff can be there the next day. Mine took about a week or a little more, and it was worth the wait.

28 August 2024
Unprompted review
Velanico logo

Reply from Velanico

Thank you so much for sharing your amazing experience with us! We're thrilled that you decided to give our bonnet a try, and even more excited to hear that it’s been a game-changer for your gorgeous curls. We believe that bonnets are for everyone, regardless of hair type, and we're so glad our message resonated with you!

It’s awesome that you found our bonnet to be both comfortable and effective, especially with all the concerns you had before trying it. We know how frustrating it can be to wake up with frizzy hair, and we're delighted that our bonnet has helped keep your curls intact and frizz-free—without making you overheat or slip off during the night!

Thanks for being so understanding about shipping times as well. We really appreciate your patience and are happy to hear it was worth the wait. Welcome to the Velanico family! ❤️

Rated 5 out of 5 stars

My silk bonnet is just beautiful!

My silk bonnet arrived today. It's absolutely beautiful. Black on the outside and red inside. Finished to a high standard. It's just perfect and it's so beautiful and decadent. Delighted with it.

23 August 2024
Unprompted review
Velanico logo

Reply from Velanico

Thank you so much for your lovely review! We're so happy to hear that you’re delighted with your bonnet. The black and red combination is such a classic, elegant choice, and we’re glad you love the high-quality craftsmanship and luxurious feel. Your kind words mean a lot to us, and we’re so happy to know it’s exactly what you were looking for. Enjoy the beauty and decadence of your new bonnet! ✨

Rated 5 out of 5 stars

Has a superb customer service!

Has a superb customer service!

24 August 2024
Unprompted review
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Reply from Velanico

Thank you! This will definitely make our support team's day once I tell them!🥰

Rated 1 out of 5 stars

So far the experience is severely lack luster.

Nothing on the website lists this is shipping from China. Tracking, once ordered, is in Chinese and currently I am 10 days waiting to see it even picked up from the point of origin.

That being said, upon arrival I will update if it is silk, if it actually stays on, etc.

12 August 2024
Unprompted review
Rated 2 out of 5 stars

It’s Just Okay…

It’s Just Okay…
The bonnet really isn’t anything special. I didn’t have any shipping issues, but they definitely sent me a color I didn’t order. I’m not even going to try to remedy that given the customer service complaints I’ve heard about.
I’ve slept in the bonnet for a few nights now- I can confirm, it is NOT silk. It’s a mid-quality satin, l however this is my first ever bonnet so I can’t vouch for how much of a difference it’ll make for my white girl hair! So far, it’s done an okay job.

7 August 2024
Unprompted review

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