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Veleco Reviews 204

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TrustScore 5 out of 5

4.9

Mobility equipment supplier
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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, often praising the helpfulness and politeness of the drivers. Many people are very satisfied with the quality of the products, finding the scooters well-made and suitable for their needs. The customer service and staff are consistently described as amazing, knowledgeable, and supportive, with many appreciating the quick and efficient assistance they receive. However, some customers experienced issues with communication and customer service, noting a lack of responsiveness and delays in resolving problems. A few people also encountered difficulties with product suitability, finding that the scooter they received did not meet their specific requirements or had mechanical issues that took a long time to fix.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the helpfulness and friendliness... See more

Service

Reviewers mention positive feedback about service. Many customers praise the helpfulness of delivery drivers... See more

Product

Clients share positive opinions on product. Many reviewers praise the quality and design of the scooters,... See more

Staff

Customers consistently express satisfaction with the staff. Reviewers frequently highlight the helpfulness... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more

Company details

  1. Mobility equipment supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Veleco Model Faster

Veleco Model Faster
Have used one of these for the past 6 months. I'm pleased to say that bar a few minor niggles, the experience has been extremely pleasurable. The faster 15MPH option is a godsend when in traffic. Avoid car drivers getting exasperated by being stuck behind slow scooter and you're their friend an not a thorn in their side.
The scooter itself is well built, reliable and looks good. It would have earned the full 5 stars were it not for a few minor niggles. I suggest that these shortcomings are due to the designers being able-bodied and not taking account of the degraded functions of the disabled. These are those minor drawbacks:
1: Engaging parking brake - This not only requires the use of both hands, having to reach over with your right hand right over to the left brake lever, but it also requires a fairly strong grip with your left which has to pull back the brake lever. The designers should take note of the parking brake arrangements on other mobility scooters.
2: The USB socket which is a very useful extra to have is located far too low, requiring most elderly user having to actually kneel on the ground in order to even see the USB slot before inserting the USB plug. I have overcome this shortcoming by attaching a short USB extension lead to bring the USB socket to a more manageable height.
3: The beeping noise when you've activated the turn signal is difficult to hear in traffic. Designers have to appreciate that the level of sound you can hear inside a car is insufficient out in the open surrounded by traffic noise.
Other than these small niggles, I love using the scooter.

19 March 2021
Unprompted review
Rated 5 out of 5 stars

ZT16 Veleco mobility scooter

We have had this scooter for a month now and are really pleased with it, It allows me to join my wife when walking the dogs - wish I’d had one years ago. Enjoyed going on the Monsal trail in Derbyshire on it had a wonderful time. Lots of positive comments whilst out and about. I am a retired engineering inspector and can’t fault it. Highly recommended

19 October 2020
Unprompted review
Rated 5 out of 5 stars

I have just received my four wheeled…

I have just received my four wheeled scooter with lithium battery from Veleco. The experience from the time I placed my order to the time the engineer left is certainly worth five stars. The engineer arrived spot on time, was very polite and couldn't do enough to ensure I fully understood the controls. He adjusted everything to my satisfaction and I am so pleased with the scooter, it certainly has plenty of power so no worries about climbing hills where I live in Cumbria. I would recommend this scooter and company to anyone.

22 September 2020
Unprompted review
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