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Veleco Reviews 205

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TrustScore 5 out of 5

4.9

Mobility equipment supplier
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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that drivers are often helpful, polite, and provide thorough explanations of the product. Many people are also very satisfied with the product itself, describing the scooters as well-made and beautiful. The company's customer service and staff receive high praise for their responsiveness, expertise, and willingness to assist with modifications or issues. However, some customers have experienced issues with communication and customer service, particularly regarding delivery times and resolving technical problems. A few people also mentioned difficulties with the product's suitability for their specific needs or unexpected issues with components like batteries, leading to frustration with the support process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness of delivery drivers... See more

Product

Customers had positive experiences with product quality and design. Many reviewers praise the scooters as... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the fabulous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more

Company details

  1. Mobility equipment supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Faster mobility scooter

The scooter arrived earlier than expected. Luca the delivery driver arrived exactly at time stated and was very polite and informative ,he was so helpful and answered all my queries. Luca was excellent at his job,the company was excellent from start to finish, including customer service.highly rated

20 February 2023
Unprompted review
Rated 1 out of 5 stars

all glitz and no backup beware

the bike looks very good delivery was smooth and they explained well but was surprised for a company which said they UK to find they are polish was surprised .the bike was good to start with my husband a disabled veteran was pleased with the idea of being able to get out in the local countryside .But that didnt last long it broke down and had to be pushed home where we followed troubleshooter but no luck and customer service is nonexsitant one engineer and not in your country till end of month even had us sent a video to remote assess it then asked us if we would fit parts to see if it worked very bad once they got your money they dont care and no way to complain as they are based in poland

3 August 2022
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Reply from Veleco

Dear Julie,
Thank you for your comment and for sharing your experience with us. Although its negative overtones, we are glad that you found room for positive impressions of our product, delivery and training. This is very important to us.

Please allow us to start by referring to the fact that we are a company from Poland. We are very sorry that you were surprised by this because we never hide the fact that we are a Polish manufacturer of mobility scooters and electric-powered wheelchairs. In fact, we are proud of it, as we have built up a large dealer network of more than 30 distributors throughout Europe. Of course, this is not the first time that the customers of our distributors have recognised the products they sell as theirs. Meanwhile, the truth is somewhat different.

Both our dealers and the entire Veleco team always put the customer first. After all, our products are made with them in mind and for their better quality of life. Therefore, taking into account their convenience and saving them money, we have created a special service and customer care policy that involves helping them as much as possible with the least amount of money that they would have to pay. That’s why, you get the maintenance videos. This is our standard. When a possible fault does not require the intervention of our mechanics, we offer customers to consider replacing faulty parts themselves. In addition, we send spare parts at a much lower price than the retail price. This minimises repair costs and allows our mechanics to reach customers who are struggling with more serious problems, such as after traffic collisions caused by other drivers.

We understand that the distance of our company from your place may raise your concerns. However, we assure you that we make every effort to ensure that the kilometres that separate us do not affect the quality of our customer service. As we mentioned earlier, our dealer network is extensive throughout Europe, and we also believe that Veleco mobility scooters owners can get the right assistance from their local suppliers if needed.

Regards,
Veleco Team

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