Urgent plea for help to e-velo following rear wheel e-bike puncture whilst en route on holiday. Brilliant friendly service from the first contact. Puncture repaired within an hour while we waited, ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An excellent e-bike shop to deal with. Mark is a real gentleman. Responds to every request promptly and effectively. I have been a returning customer since 2019 and I can honestly say that E-Velo offe... See more
Company replied
It’s to early for a full review but so far things are going well . The only gripe is no marked gear indicator, would like to see which gear I am in . Customer service is great . I would shop at E-VELO... See more
Company replied
We were very well looked after by Mark at EVelo at Halesworth. We bought two Wisper bikes and are very pleased with them. Mark even adapted a black bike to the updated battery spec for us, fitted ba... See more
Company replied
Company details
Written by the company
We stock a high quality range of eBikes from Scott to Bergamont and Haibike, offering a high value service to all our customers old and new.
Contact info
14 Royal Arcade, NR2 1NQ, Norwich, United Kingdom
- 01603 552989
- sales@e-velo.uk
- velobicycles.uk
An excellent e-bike shop to deal with
An excellent e-bike shop to deal with. Mark is a real gentleman. Responds to every request promptly and effectively. I have been a returning customer since 2019 and I can honestly say that E-Velo offers an outstanding value for money. I even ride or drive to Halesworth from Norwich to get my bike serviced or fixed. Highly recommended.
20 July 2021
Unprompted review
Reply from e-Velo
Thank you for your review Gyorgy, I'm pleased you're happy with the service. Regards Mark, e-Velo
Great personal service
Mark, at e-velo has given excellent service when my wife and I purchased our new Bergamont bike from him.
Luckily one was in stock, so we took that on our first visit.
The second one was requested from an order Mark had placed some days earlier.
This order was delayed by Brexit, Covid or that little boat stuck in the Suez Canal.
But there was nothing Mark could do about this except keep us up dated with any news he received. Which he did.
As keen cyclists I am sure we will be regulars at e-velo.
19 July 2021
Unprompted review
Reply from e-Velo
Thank Jon, I'm pleased you are happy with your new e-Bikes. I look forward to seeing you again soon. Regards Mark, e-Velo
Excellent service
Excellent service, quick response to any queries, and very satisfied
3 July 2021
Unprompted review
Reply from e-Velo
Thanks Sarah, I'm pleased you're happy. I hope you enjoy your new e-Bike. Regards Mark, e-Velo
Excellent service
After an incident involving a broken chain and mangled derailleur, Mark was incredibly helpful at diagnosing the problem and sorting a repair under warranty. Such a relief to get the bike (commuting vehicle) back quickly and efficiently.
15 June 2021
Unprompted review
Reply from e-Velo
Thanks for the review Malcolm, I'm pleased you're happy. Mark, e-Velo
very good after sales service.
15 June 2021
Unprompted review
Reply from e-Velo
Thanks Merv, pleased you're happy with the service and your Wisper folder. Mark, e-Velo
Excellent local E Bike company in Halesworth…
Excellent local company in Halesworth with superb choice of bikes. We bought one folding and a standard bike. Company matches internet prices but provides wonderful local service. Can't praise E-Velo enough!
9 November 2018
Unprompted review
Reply from e-Velo
Thanks very much for your kind review Peter, I'm pleased you're happy and I'm glad you're enjoying your new e-bikes. Regards Mark, e-Velo
E-Velo highly recommended
Visited E-velo after a lot of research into E bikes, Mark went through the bikes with me and I opted for a Haibike Sudo Trekking 5.0.
I was really impressed with the showroom and range on display in particular the fact he was specialising in E Bikes. Sometimes in a cycle shop I felt I was being looked down on as they were more into the lycra clad brigade. Not so at E- Velo
I think what I have learnt from the E-Bike is that you can still get good exercise but you are not battling headwinds and hills any more. The E-Bike increases your range for your level of fitness, of course over time your fitness will increase along with range. And you don't need to wear Lycra unless you want to.
27 October 2018
Unprompted review
Reply from e-Velo
Hi David, thanks for your review. I'm pleased you're enjoying your new Haibike. Regards Mark, e-Velo
Raleigh 3-speed ladies bike
Prompt delivery, excellent price, took a couple of hours to assemble, very pleased with the tradition ladies bike.
25 March 2017
Unprompted review
SFarland purchase
Prompt delivery. As this item is travelling to our home in a caravan we have purchased, we have not been able to trial yet. Thank you.
24 February 2017
Unprompted review
Reply from e-Velo
Thank you Susan, I hope you enjoy your new FDXL.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.