Ordered 2pairs of shoes on 19th May, according to the tracking they were delivered to my address on 22nd June. No delivery received, sent an email and no response . Total scam
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Refuse to feedback on return policy. No customer services. Extreme poor quality and false impression as a foreign brand, which in fact is from China. Do NOT buy from them.
Absolute scam! DO NOT BUY. Rubbish quality, very synthetic, no labels, colour and shape (ISA tm Cashmere turtleneck) not same as advertised. Email address on their website do not answer emails. AV... See more
The order took weeks to arrive and the product was poor quality. No labels and was made of cheap polyester material even though it was advertised as a cashmere jumper. Paid too much for a poor quality... See more
Breach of guidelines
I ordered 3 cashmere jumpers which…
I ordered 3 cashmere jumpers which looked very fluffy on the photo and are absolutely nothing like this in real life. A complete cheat and con.
Oh hell
Oh hell, why didn’t I check trust pilot first? They said they had good ratings. I ordered several items that arrived today, absolute rubbish. Sizing is too small, sweaters are not knitted but a nasty woven fabric, no way are they hand knitted. Tried to return and got an email in something that looks like Dutch, obviously I’m not going to see my £130 again.
Scam
Scam, received polyester jumpers from China, Have reported to my card provider and hoping to receive a refund - Do not buy !
Total scam
Total scam. Per other reviews, item arrived completely different from what was ordered - very cheap quality, no labels. So disappointing they can get away with this.
Do not buy this jumper! because the item…
I only gave the 1 star because the item actually arrived! Obviously a scam from China as the garment was nothing like the photo - yellow cream not beige and very cheap acrylic. Horrible, a complete waste of money.
Scam
Scam! What an awful experience of a waste of money!! Argh! Stay away from this company!
SCAM!
I completely agree with all the reviews below—this is a SCAM! I ordered two sweaters advertised as pure cashmere, but they are definitely not cashmere and may not even be wool. The quality is extremely poor. They came directly from the factory in China with no labels or indications of what materials were used! I have to report this as a SCAM!
Scam
Scam ! Scam ! Scam !
They sell an item for over 30£ a piece and instead of advertised ones you get the poorest quality (but same color) items directly from a factory in China. Items have no logos, no composition info , nothing at all! Avoid at all costs!
SCAM!!!!!!!!!!!!!!!!!!!!!!!!!
SCAM!!!!!!
SCAM!!!!!!
Purchased then stupidly went to reviews luckily for me I got my money back immediately as it was pending in my account
DO NOT!! Purchase from these scammers before reviewing
if i could give no stars i would
if i could give no stars i would - as below, this site is a scam
if you google Velora London, they have several websites, the one selling cashmere looked genuine, but i didn't spot the gmail email addresses
Absolute crap
Ordered a jumper that was marketed as cashmere. It took weeks to come - from
China - has no labels but is definitely not cashmere. This company is a CON
Do not order
I ordered a dress early September it took weeks to come. The website says they are based in London but the dress came from china. The dress looks nothing like the pictures! I have tried to contact them to arrange refund a week later still no response
It’s a scam
It’s a scam, terrible clothes not like in the photos. No way of return as you have to ship to China. Don’t waste your money!
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