Velthentic Reviews 453

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding items like socks and sunglasses to be comfortable, well-made, and effective as advertised. The website is often described as user-friendly, and some people are satisfied with the prompt delivery and helpful tracking information. Several consumers also highlight positive interactions with customer service, noting their responsiveness and willingness to resolve issues. However, a significant number of people express dissatisfaction with product sizing, often finding items to be much smaller than expected or inconsistent with standard measurements. There are also concerns regarding the quality of some products, with customers reporting items that do not match advertised descriptions or appear to be cheaply made. Delivery times can be lengthy, and some reviewers report receiving incorrect or missing items, leading to frustrating experiences with customer support.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many expressing satisfaction with items... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the quality of items like... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction and planning to... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting quick and easy delivery, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional service, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the website and the product but when I received an XL top it was way too small. I am based in Australia so maybe there is a difference in sizing which I can understand. Despite this Velthentic... See more

Rated 4 out of 5 stars

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to o... See more

Rated 4 out of 5 stars

The items came as ordered. I haven't been able to wear them yet, so cannot attest to their durability or structure. The company was okay to work with, however, it did take a while to get the order... See more

Rated 4 out of 5 stars

They appear to be very good quality but of course, time will tell? Very disappointed there was no lens cleaning cloth included.


Company details

Written by the company

High-quality products, swift shipping, user-friendly website, and dedicated customer service. Discover the best fashion & household items delivered right to your door!


Contact info

3.4

Average

TrustScore 3.5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

While my first order did not fit well

While my first order did not fit well, this company was willing to send me other products in larger sizes, which ended up fitting great.

There was a reasonable shipping fee, and I was able to keep the original product and give it to others.

The company representative was very helpful and friendly

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a small issue with sizing

I had a small issue with sizing at first but support helped pretty quickly and sent a replacement without making it complicated. That honestly made a big difference for me. The new one fits perfect now and I’ve already worn it multiple times.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

I bought these fabulous sunglasses…

I bought these fabulous sunglasses which I absolutely love. I’ve already had compliments about them. I bought these fabulous sunglasses ones with the “tea” lenses and the vision is really good.
The purchase was easy, hassle free, delivery was quick and tracking info helpful.
Would recommend these sunnies to everyone.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I would rate this company less than one…

I would rate this company less than one star but it doesn't go lower. It is a scam and I wish I had read Trustpilot before placing on order.

30 March 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Hey Mrs Abbinante,
What exactly was a "scam"?
You can reach out to our customer support to make things right.

Kind Regards Martha from Velthentic

Rated 5 out of 5 stars

Got my package last week

Got my package last week, was shipped from USA. Everything came in good condition and looked like the pictures. The underwear is especially comfortable, didn’t ride up or anything. Small detail but matters for me as i was looking for that

2 April 2026
Unprompted review
Rated 1 out of 5 stars

3 weeks+still waiting.I am from…

3 weeks+still waiting.I am from Switzerland and expected these 3 items from Germany..can not be cos on scanning its still waiting for shipment.Must be from China.
Never ever will I use this again +I hope none of you all either.Another scam company making easy money using cheap Chinese sourcea for their own good.

4 April 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Fischhaber,
Good thing that the review is not true as your order was from 22.03, less than 2 weeks ago (not 3weeks+) and it was delivered today.
We hope the items can still meet your expectations and will work on improving our shipping experience continuously.

Kind Regards Martha from Velthentic

Rated 5 out of 5 stars

Ordered a couple of pieces

Ordered a couple of pieces from Velthentic and they actually turned out better than expected. Fit was good (I sized up just in case), and delivery was faster than I thought. Would order again.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Don’t think to buy anything from these…

Don’t think to buy anything from these people.
They sent Chinese similar underwear which was synthetic
Trustpilot support these kind of scammers

To Martha:

Martha run away from there…
The product I saw in the adv with the product I received is completely different

16 March 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr. Apostologlou,
The underwear you ordered is 95% cotton, only the waistband contains a small amount of synthetic fabric to make it slightly more elastic.

Kind Regards Martha from Velthentic

Rated 5 out of 5 stars

GREAT

Honestly, didn't expect much but ended up really liking it. The fabric feels soft and not cheap at all. Wore a few times already and still holds shape. Pretty solid.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I don't usually write reviews but their…

I don't usually write reviews but their products positively surprised me. My ordered Cotton shirts came in fast from a local warehouse and fit great. Soft and quality fabric, doesn't feel cheap but fitting for the price. Customer support was friendly with their updates about my order

18 March 2026
Unprompted review
Rated 1 out of 5 stars

This is a terrible website

This is a terrible website - took 6 weeks to deliver one thing. And then item was not received as I was away. Refused a refund. Avoid them at all cost. Dodgy.

1 December 2025
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr RG,
I cant find you under that name, however if your claims are true i am sure we can find a suitable solution via our customer support email.
Kind Regards Martha from Velthentic

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