Velthentic Reviews 453

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding items like socks and sunglasses to be comfortable, well-made, and effective as advertised. The website is often described as user-friendly, and some people are satisfied with the prompt delivery and helpful tracking information. Several consumers also highlight positive interactions with customer service, noting their responsiveness and willingness to resolve issues. However, a significant number of people express dissatisfaction with product sizing, often finding items to be much smaller than expected or inconsistent with standard measurements. There are also concerns regarding the quality of some products, with customers reporting items that do not match advertised descriptions or appear to be cheaply made. Delivery times can be lengthy, and some reviewers report receiving incorrect or missing items, leading to frustrating experiences with customer support.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many expressing satisfaction with items... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the quality of items like... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction and planning to... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting quick and easy delivery, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional service, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the website and the product but when I received an XL top it was way too small. I am based in Australia so maybe there is a difference in sizing which I can understand. Despite this Velthentic... See more

Rated 4 out of 5 stars

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to o... See more

Rated 4 out of 5 stars

The items came as ordered. I haven't been able to wear them yet, so cannot attest to their durability or structure. The company was okay to work with, however, it did take a while to get the order... See more

Rated 4 out of 5 stars

They appear to be very good quality but of course, time will tell? Very disappointed there was no lens cleaning cloth included.


Company details

Written by the company

High-quality products, swift shipping, user-friendly website, and dedicated customer service. Discover the best fashion & household items delivered right to your door!


Contact info

3.4

Average

TrustScore 3.5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

After trying many no show socks that…

After trying many no show socks that constantly slipped down during the day, these finally solved the problem. They stay in place the whole time and feel very soft when wearing them. Even after washing them multiple times, the material still holds up well and the colors remain bright. The delivery was also very fast.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered a pack of boxer…

I recently ordered a pack of boxer shorts and was pleasantly surprised by how comfortable they are. The cotton material feels very breathable and much better than I expected for the price. The sizing was accurate, which is always a relief when ordering clothing online. Since shipping now comes from a warehouse in the United States, the delivery was quick and there were none of the usual international delays.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with them

Had a great experience with them, they shipped the socks i ordered in bulk straight from their US Warehouse to me in Europe. Shipping was fairly fast considering it came a long way. We sorted everything out with their customer support where i received exceptional care. 10/10 service

19 February 2026
Unprompted review
Rated 5 out of 5 stars

While browsing online for winter…

While browsing online for winter clothing, I came across a store that immediately caught my attention. The fabric quality turned out to be excellent and looked exactly like it did in the photos. Their sizing guide made it easy to choose the right size and the fit ended up being perfect. I was told that my order shipped from a warehouse in the United States, which meant it arrived in only five days. When I had a quick question about tracking, customer support responded promptly and helped me right away. It feels like a great place to find stylish clothing with impressive quality at a fair price.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery amd customer service

Th3 shipping of the product, and the customer support had been very poor. I would not recommend this product unless you have 3-4 weeks to wait. I wish I had the product to review, but so far it's only been the poor service.

3 March 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Hey Mr Walker,
I see the product has arrived just fine now. We apologize for the delay you experienced, as you might know with shipping companies this can happen... . If you would kindly review your product and adjust the stars accordingly, we would be very grateful.

Kind Regards Martha from Velthentic

Rated 1 out of 5 stars

These guys are CROOKS and SCAMMERS !!

These guys are CROOKS and SCAMMERS !!
Their website says "30 Day Money Back Guarantee"...which is BULLSHIT.
I ordered a sweater, the same size as all my other clothes...it was TOO SMALL. I asked to send it back for a refund. They Refused. I said I'd cover the return shipping cost, as is customary, Instead they insisted on sending a 2nd sweater in the next larger size.
It was ALSO TOO SMALL.
THEY REFUSED TO REFUND MY PAYMENT.
I've opened a case against them with Paypal to get my money back.

27 January 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Gerber,
Thank you for the feedback, I´ll look into it

Rated 1 out of 5 stars

We ordered the men's cotton boxer…

We ordered the men's cotton boxer briefs. They were nylon. I emailed customer service stating we wanted to return them. They offered 15% refund, then 25% and final was 50%. Beware! They do not back the 30-day money back guarantee. You can not shop risk free and they falsely advertise their products. I filed a dispute with my bank to get a full refund.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam Chinese Store! Do not purchase clothing

Scam store that purchases cheap products from China. Website says that the products are cotton but that is not true. Also their 30 day money back guarantee is a scam since you have to pay 40$+ just to send it back to their Chinese warehouse. Read below if you want to know my experience.

Ordered "Carter cotton boxer briefs" that were advertised as 100% cotton. Took a while to arive and when I finally got them, they weren't even 100% cotton. Tag was in Chinese and the material composition was as followed:
95% nylon and 5% spandex for the fabric composition and 92.4% viscose, 4.6% spandex and 3% silk for the lining composition.
I tried emailing them about this false advertising but they were saying that this is normal and that I could get a refund if I sent the product back to China with my own money which would've been 40$ or they could offered me a 25% refund. Needless to say I will never be ordering anything through them again.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

Underwearf Quality

I ordered 4 pair of underwear , as I wanted to use specifically for golf the underwear has only had minimal wear due to shoulder surgery about a week ago I noticed a hole in the front of one pair around the "pouch" area. Contacted Velthentic and was informed that product was now outside the 30 day "warranty" period despite absolute minimal wear.
Was offered at 15% refund on the one pair purchase price

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest, disappointing. Poor service

Dishonest wording on the items. I would not trust this vendor. Very poor customer service and no resolution. Disappointing

26 February 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Hey Mr Bowles,
Thank you for your review, by the looks of it, our customer service didnt meet your standards. I will look into the case and check if a solution was found by now


Kind Regards Emma from Velthentic

Rated 1 out of 5 stars

I ordered a 3X and got perhaps a Large…

I ordered a 3X and got perhaps a Large or medium jacket. They have terrible customer service... almost non existent.

17 February 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Rollins,
Thank you for your feedback. We will look into the case and check if we can offer a bigger replacement.

Kind Regards Martha from Velthentic

Rated 1 out of 5 stars

The company promised Kashmir and…

The company promised Kashmir and delivered a standard cotton sweater.

1 February 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Christiansen,
Thank you for the kind 1 star review. This is misinformation as the sweater you ordered is definetly not cotton but a cashmere-wool blend. If you think we delivered the wrong item, we would replace you if you reach out.

Kind Regards Martha from Velthentic

Rated 1 out of 5 stars

Ripped off

The first replacement was because you sent me the wrong size from what I ordered!!!!
Your company and service are the most pathetic I have ever encountered..
This has been ongoing for 3 months.
I originally ordered 2 shirts. For the first order, you sent the wrong size; for the second you sent the wrong size and colour from what I ordered and it arrived 3 weeks later. Then I wanted a refund of $130. You refunded me $40, then another $20 because I demanded it. You then sent two replacements, both weeks apart, and both were absolutely tiny Medium sizes, not true to size at all.
Now when I request a refund for the remaining $70 you say NO, because I've already had a replacement!
The replacement was due to your mistake.!!!
Now I am $70 out of pocket and have skin tight shirts I will use for rags, and a terrible experience to remember. Then to top it off, you lie in the replies to reveiws. Shame on you. I hope customers read this and no none else has to deal with your incompetence.

22 February 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Billington,
As i can see that we sent you 2 shirts and refunded you everything except shipping ($5.3 usd) for the first one, which had the delay you mentioned and for the second shirt we also refunded you the shipping out of kindness. If you got the wrong color you wouldve just needed to send us proof of that and we would have replacet it.

So in total you paid under $40 USD for 2 high quality cotton shirts and still feel like you were ripped of which we cant understand.

Kind Regards Martha from Velthentic

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