Venezia Maschere Reviews 455

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their authenticity, intricate design, and craftsmanship. Many people are also very satisfied with the fast and safe delivery service, noting that their orders arrived quickly and were well-packaged. However, some customers experienced issues with their orders, specifically regarding receiving an incorrect item or a product with a color that significantly differed from what was displayed on the website. A few also mentioned minor packaging concerns, such as a dented box or shredded polystyrene.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the masks as beautiful,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exemplary quality,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery,... See more

Order

People report positive experiences with their orders. Many consumers praise the quick delivery, with some... See more

Service

Users describe positive interactions with service. Consumers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to have an impressive looking Venetian mask after my trip to the city, and instead of spending my time on location, I bought one online. The Venezia Maschere website has a a great range of pr... See more

Rated 5 out of 5 stars

The REAL Venicien mask maskmakers. Wide choice of beautiful authentic designs Shipped within 18 hours. Fast delivery of 6 days standard road shipping to France Excellent customer service via... See more

Rated 5 out of 5 stars

Very fast and safe delivery. But what's most important, that it's an amazing piece of handmade art! I'm happy with my purchase. Always wanted an authentic Venetian masquerade mask.

Rated 5 out of 5 stars

Apart from a very quick delivery, the Colombina masks I ordered are simply perfect. They are intricate, beautiful, high-quality, and it is clear that a lot of effort is put into their making. I high... See more


Company details

  1. Traditional Kostume Shop
  2. Christmas Shop

Information provided by various external sources

Venetian Masks 100% Made in Italy Certified Online Shop. We make masquerade masks since 1970. Original handmade Venetian Masks, crafted in Venice with the highest quality paints and materials. We are the first producer of this category that get the certification 100% Made in Italy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

455 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer experience

The staff was very helpful in answering my questions before purchase.
My order was handled in a timely manner, effective and quick delivery.
The item I purchased is beautiful.
I am very satisfied.

28 October 2025
Rated 5 out of 5 stars

Beautiful quality mask

Very fast and safe delivery.
But what's most important, that it's an amazing piece of handmade art!
I'm happy with my purchase. Always wanted an authentic Venetian masquerade mask.

23 October 2025
Rated 5 out of 5 stars

Truly Magical

Easily won a lifetime customer 🎭 … The Quality itself, whether you like it for decoration or wearing, is outstanding! The strings for wearing could be a stretchy material instead of a tie but that’s adjustable.
The Expression delivery 🚚 took 2. days from ordering day, amazing.

23 October 2025
Rated 2 out of 5 stars

It is not the mask that I ordered

It is not the mask that I ordered. It is still beautiful, but is not the one that I bought.

17 October 2025
Venezia Maschere logo

Reply from Venezia Maschere

Hello Nefer,

Thank you for your review and for letting us know about this. We are very sorry that the mask you received wasn't exactly the one you ordered.

We appreciate you mentioning that the mask is still beautiful, but we certainly want you to have the item you intended to purchase.

We checked your order for the Cat Crèquelle mask. It's possible that you received the updated version of this mask, which has a slightly different shape due to a design modification we made to improve its durability (specifically, we removed the small side whiskers, which were prone to breaking during transit).

However, it is also possible that a mix-up occurred with the packaging during shipping.

To help us clarify what happened and find the best solution for you, please send us an email at info@veneziamaschere.com. If you can include a picture of the mask you received, that would be greatly appreciated!

Rated 5 out of 5 stars

Beautiful Masks

Apart from a very quick delivery, the Colombina masks I ordered are simply perfect. They are intricate, beautiful, high-quality, and it is clear that a lot of effort is put into their making.
I highly recommend purchasing from Venezia Maschere, and I would do so again myself!

5 September 2025
Rated 5 out of 5 stars

Received my mask

Received my mask, was packed very well and delivered in a great time frame. Absolutely 💯 delighted with it and will sit perfectly on my wall.

13 August 2025
Rated 5 out of 5 stars

An impressive product, just as I had hoped…

I wanted to have an impressive looking Venetian mask after my trip to the city, and instead of spending my time on location, I bought one online. The Venezia Maschere website has a a great range of products at reasonable prices, and based on the fotos and information I had a good idea of what I was buying. The product arrived quickly and safely, and was just as I had hoped and expected. Thank you very much!

5 June 2025

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