DISGRACEFUL Please please be very careful when ordering from this company, I've ordered 3 x bridesmaids dresses in blush pink, and all the dresses are different colours, I've tried contacting/ema... See more
Veradress
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See what reviewers are saying
I was worried about ordering my wedding dress on line, it arrived yesterday (early) & is perfect. Good quality & well made. Pictures on site don't do it justice. Would recommend Vera dress to my... See more
Complete nightmare. Dress is poor qualty and does not fit. It's different to the picture I ordered it from. Much the same as others who have posted below. Appalling customer services - cut and paste r... See more
Had problems with customs letting my dress get to me but it was just because they needed proof of purchase.... but i will say my dress arrived and i was so nervous in what it woukd be like.... it is a... See more
Company replied
Company details
Information provided by various external sources
With more than 20 years experience in designing and producing wedding and prom dresses, we know the difference that quality materials and craftsmanship make to the finished products. The team here at Vera Dress is dedicated to your satisfaction and looks forward to every opportunity to help you fulfil your dreams.
Contact info
Hong Kong, Hong Kong
- +44 20 3286 8687
- service@veradress.co.uk
- veradress.co.uk
This company is awful the worst
This company is awful the worst. The dress was late, colour was wrong, poor quality, not true to size.The only time they seem to reply is at 4am so it's not based in U.K. As they say they are 🙄It's actually Asia so I have been informed. Not even a returns label or maybe it is there I just can't read it as it's a different language 😠 I requested a returns address but no they refuse to it's actually disgusting behaviour for what they call a business at least 20 emails sent same automated reply message over and over again. Facebook messenger at 4 am is the only time I get a reply and then been told it's to late to return even though I'm asking for a returns address since the day I got it absolutely shocking company don't waste your hard earned money ya would get better off AliExpress 🙄
12 April 2018
Unprompted review
Awful service
Awful service, got the dress late even when we paid extra (£30) for a quicker delivery. finally got he dress and it was inches smaller then on the size guide, There's no contact number to try an process a refund so everything is done by email, so we've emailed 5 times in the last week and still there has been no reply to not one of the emails.
do not use them
12 April 2018
Unprompted review
Beautiful bridesmaids!
Very good quality. Stitching and beading are extremely well done and sturdy. Very happy!
6 April 2018
Unprompted review
Reply from Veradress
Thank you for your review, much appreciated. I am glad that you are satisfied with your purchase!
Awful experience
This company has been awful. The dress was late, colour was wrong, poor quality and there is no phone number. They are rude and ignore your emails. This company is not UK based and should not be allowed to trade here.To date they have not responded to any of my emails. SHOCKING COMPANY.
3 April 2018
Unprompted review
Reply from Veradress
Dear Dawn, thank you for taking your time to voice your opinion. I have taken my time to look into your order.
You have purchased the dress in mint colour: https://www.veradress.co.uk/sheath-column-cowl-neck-floor-length-chiffon-bridesmaid-dress-with-waistband.html
The product which we shipped to you, is displayed in the product images (3, 4 & 5) on the above website.
Like you stated above, the dress indeed came late, and we are sorry for the inconvenience that has caused you. As for the colour, images on the above page show that we delivered your dress in the correct colour (mint).
During QA, there were no quality issues detected, nor can I see any attempt to communicate quality concerns to the service team in your initial service request E-Mail. With your first request, it was a colour issue. Afterwards, you started to add "arguments" to your E-Mails when it was already clear to us that besides the late delivery time; there were no further faults from our end.
Contrary to your statement, the service staff has answered your inquiries and only after the escalation on our social media pages (which automatically suspended your account from further posting on our facebook page), the service department has ceased to reply as we could not achieve a different outcome.
That said, I do agree that a late delivery is far from optimal and we need to make things right by refunding you the delivery cost of £20 plus an additional £30, as a sign of goodwill and because it took us that long to do it. The refund is going to be back in your payment account within the next 7-10 days depending on your bank.
We state on the website that the products are tailored abroad, which is why we can stay competitive with the pricing. Just for reference, the tailor-made dress from an entirely UK based company, made in the UK will cost at least £500; besides, if companies would not be allowed to trade foreign products in the UK, our supermarkets would be empty, and I like my American peanut butter for breakfast.
There are hundreds if not thousands of black sheep in the online dress market, but I have to make it clear, that we are not one of those, we only follow our policies and the UK/EU regulations.
https://help.veradress.co.uk
Kindest regards,
Patricia
www.veradress.co.uk
Had problems with customs letting my…
Had problems with customs letting my dress get to me but it was just because they needed proof of purchase.... but i will say my dress arrived and i was so nervous in what it woukd be like.... it is absolutely perfect the detail was to perfection and size.. i couldnt be happier
29 March 2018
Unprompted review
Reply from Veradress
Dear Clare, thank you for shopping with us, and for taking your time to write your kind review. Your feedback is important, and we are thrilled that everything is perfect as expected :)
The service has been very good
The service has been very good, excellent communication from Becky. Two out of the three dresses were incorrect sizes as the dressmaker hadn’t followed our measurements but Becky rectified this immediately and with no question, within two weeks the correct size dresses arrived and all three look stunning on my daughter’s bridesmaids! The detail, finish and quality is excellent and the colour is a perfect match to the guide - we are very happy with the dresses and overall service!
16 February 2018
Unprompted review
Reply from Veradress
Dear Claire, thank you for sharing your valuable feedback with us and pointing out that mistakes were made. We are sorry for the inconvenience but happy to see that we have been able to make up for it. We will use the experience to make things better for future purchases. :)
Excellent
A very good service. Lots of contact. Got a lovely dress to my own measurements. Thank you
8 February 2018
Unprompted review
Reply from Veradress
Dear Yvonne, thank you for the feedback! We highly appreciate it and thank you for shopping with us!
Sizing was just right and beautifully …
Sizing was just right and beautifully packaged
8 February 2018
Unprompted review
Reply from Veradress
Thank you for shopping with us and taking the time to leave your feedback. I am happy to hear that you like your dress :)
We provided customised measurements and …
We provided customised measurements and the dress fits perfect. Quality is good my daughter is very happy and I’m satisfied with the cost.
1 February 2018
Unprompted review
Reply from Veradress
Dear Rachel, thank you for taking your time to write a review! Hope your daughter will have a wonderful prom in her dress!
Reply from Veradress
Dear Yasmin, thank you for your review. Your feedback is highly appreciated!
Excellent material and quality of …
Excellent material and quality of product. Loved the follow up phone call once the dress had been delivered to check customer satisfaction.
1 February 2018
Unprompted review
Reply from Veradress
Dear Chloe, thank you for the feedback! I am pleased that you were happy with your product :)
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