Verana Reviews 

I have had to replace the boiler 2 times in less than 4 years. They only provided 1 year warranty and said I had to pay for a new one even though it’s happened multiple times. Buy a better product and avoid Verana.

After sales service appalling. Telephone not answered. No help whatsoever when we eventually got through.
Bought the 4 in 1 tap. Extremely hard to switch boiling water on.
I would recommend buying a different tap from most certainly a different supplier!

I consider their customer service to be one of the best ever.
Every time I contacted them, they replied promptly. Whenever I had a problem, they provided accurate and effective instructions to solve it.
The product is very good, but the people there are excellent!

We received our 4 in 1 hanstrom tap in good time.

It is of good quality and we're very happy with the tap itself.

Unfortunately, the boiler that shipped with the tap was faulty which ultimately led to most of the day and alot of water being wasted.

After getting in touch with Verana and some trouble shooting, they sent out an "upgraded" boiler which is working perfectly.

It's a shame we weren't just sent the updated boiler in the first place as this would have prevented our initial negative experience.

The boiler itself appears to be of low quality, especially at the tap connection points of which, one is plastic (previous model, they were both metal).

I'm hoping it continues operating as it is but the plastic connections don't fill me with much confidence.

Recently had an issue with my boiler. Ahmed was brilliant offered me a resolution and very promptly. The product itself is a high quality product. Excellent product and customer service! Would highly recommend verana and the 3-1 swan boiler tap!

I recently sent a complaint to this company on the peeling of my Rose gold tap. The tap is out of warranty, but without question they acknowledged the issue of this colour and immediately sent me a replacement tap. They also did it within 2 days
This is excellent customer service and If I could give them 6 stars I would

Our Hanstrom instant hot water boiler stopped working. The customer service team at Hanstrom were very helpful and professional in trying to solve the issue. With a failed attempt to fix it following their advice, they then offered to replace with a new boiler with no charge even though we were one month over the twelve month warranty.
We were very impressed with how the problem was resolved and the overall customer service.
Highly recommend.

Works great and good safety feature!

Great product which I have been using for over a year now. Good looking tap and easy to use. Would recommend.

Good Product

Looks great
Works well
Easy up keep and maintenance

Poor Quality & Zero Support

I bought the Verena 3 in 1 instant boiling water tap and it broke after just 14 months. We live in a soft water area, and the filters were changed exactly as recommended by the manufacturer. Despite this, the unit stopped working completely.

I didn’t buy the replacement filters directly from Verena, and because of that, they refused to even inspect the faulty device — no troubleshooting support, no goodwill gesture, nothing. The only option offered was to pay £140 for a replacement boiler, which is outrageous considering the short lifespan.

Extremely disappointed with both the product reliability and the lack of customer service. Would not recommend.

AVOID! Horrible product and company.

I installed my boiling water tap 6 months ago, also just spent a fortune on this rip-off filters. The appliance is DEAD within 6 months of usage with a new filter in. It does not heat up. Stays at 26 degrees.

This is something that should easily last 5-10 years it hasnt lasted half of one year.

There are much better alternatives and happy to guide you elsewhere if you were considering Verana/Hanstrom. Extremely disappointed

Really happy with this boiling tap. The brushed gold finish is high quality and the tap looks very smart. We chose this brand over others because of the various finishes they offer.

Really pleased with the design, quality & colour finish!

Fabulous help provided by the team when tap faltered and stopped working. Thanks so much to all involved!

Absolutely delighted with my Hanstrom 4-in-1 tap! The build quality is outstanding—solid, sleek, and clearly made to last. It looks great in the kitchen and feels premium in every way. The installation was surprisingly straightforward, with clear instructions that made fitting it quick and easy.

It’s amazing value for money considering the features and finish, especially compared to other brands. On top of that, the customer service from Hanstrom has been brilliant—friendly, responsive, and genuinely helpful from start to finish.

Highly recommend this tap to anyone looking to upgrade. Worth every penny!

I bought a hot water tap and boiler for my new kithcen There were issues with both but the customer service sorted out the problem immediately and sent me replacements. I have been very impressed with the help line and efficiency of service. They are there to ensure you are a satisfied customer.

Have a 4 in 1 hanstrom tap which has hardly been used. After using only a handful of times the hot water function stopped working. Ordered a new filter as I was told that may have caused the hot water malfunction due to limescale. Was sent the wrong filter but replacement was then sorted (although not received yet). The boiler issue is separate and again, a replacement one is now in the pipeline. Will see if it all works when the various items have arrived.

Great product and really helpful customer service. Would recommend.

The boiling water tap (Hanstrom 3-in-1 Flex Touch Instant Boiling Water Tap - Brushed Gold) is an elegant addition to our kitchen. I am particularly impressed with the customer services team who are very responsive and helpful, finding an agreeable solution when we did have a minor problem. Thank you.

Bought 3-in-1 handstrom tap which we are very happy with, small issue with boiler, wrote to help team quick response all sorted. Thank you for sorting