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I can't fault Verdant's service - our order was dealt with promptly & arrived securely packaged. This bird bath is perfect, decorated with an appropriate sentiment round the edge which doesn't det... See more
Company replied
It was a great experience despite couple hiccups. Chris was very helpful and promptly supplied me with missing parts. Delivery was extremely fast and now I am a happy owner of new Maze 180 lt tumbler... See more
Company replied
I couldn’t recommend this company enough! I ordered the Dewdrop Bee and Bug Hotel for my garden, and it looks absolutely stunning. The product is very well made and of excellent quality. Delivery wa... See more
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Company details
Written by the company
Verdant is a UK gardening website selling innovative garden products for people to connect with nature and lead happier, healthier lives. Established in 2015, we are a small, family-run company that prides itself on excellent customer service, only offering garden products that we feel provide the best quality, reliability and value for money.
Contact info
28A Distons Lane, OX7 5NY, Chipping Norton, United Kingdom
- 07847 135371
- info@verdant.co.uk
- verdant.co.uk
4.3
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Verdant
Thank you for the great review! We appreciate the feedback and are glad you were happy with our service.
Best wishes,
Verdant Customer Service
Very good service
Easy to order, great products, and arrived ahead of schedule. Very glad to have chanced upon Verdant!
15 April 2024
Reply from Verdant
Thank you, Mark, for the great review! We're delighted you were happy with our service. We hope you enjoy using your new products.
Best wishes,
Verdant Customer Service
Reply from Verdant
Hi Ann,
Thank you for the positive review! We're glad you were happy with our product and service. If we can help with anything else, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
Reply from Verdant
Hi Linda,
Thank you so much for the positive review, we really appreciate it!
Best wishes,
Verdant Customer Service
Everything was great!
Everything was great! Service. Communication. Prompt delivery. Great product 'Gardening Naturally wood fibre pots 8cm pack 48 × 2' - so good to have plastic free wrapping around pots. Thank you very much! :)
13 March 2024
Reply from Verdant
Thanks, Julia, for the fantastic review! We're delighted you were happy with our product and service. Please let us know if we can help with anything else.
Best wishes,
Verdant Customer Service
Reply from Verdant
Hi Graham,
Thank you so much for the positive review, we really appreciate it. Please let us know if we can help with anything else.
Best wishes,
Verdant Customer Service
Good strong product. Food composting bin
Useful products that I haven’t seen before.Easy website to navigate. Clear information about the products. Easy to order and I was kept up to date with the delivery of my order. It arrived and was exactly as described on the website
15 March 2024
Reply from Verdant
Hi Ann,
Thank you for the fantastic review! We're delighted you were happy with our website and service. If we can help with anything else, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
On receiving my 'Hotbin Composter' a…
On receiving my 'Hotbin Composter' a part was missing I emailed received a rapid response and the missing part is in the post, excellent service.
12 March 2024
Reply from Verdant
Hi Jill,
Thank you so much for the great review. We're really pleased you were happy with our service. If we can help with anything else, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
Excellent Customer Service
Having done some research, Verdant offered the most competitive price for the Hotbin I required. The order process went smoothly, but unfortunately DPD were not as efficient. I was not notified of the delivery date by DPD until 2 hours before delivery, which was then left at the wrong address. I notified Verdant, who were most apologetic and rectified the situation immediately. It is often not the 'problem', but the way it is dealt with that is a measure of a good company. I was very impressed with the speed and efficiency with which my delivery issue was resolved and would thoroughly recommend verdant as a company. Thank you Chris Brooke-Hollidge.
8 March 2024
Unprompted review
Reply from Verdant
Hi Lucy,
Thank you for the great review! We're pleased you were happy with our service. If we can help with anything else, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
Reply from Verdant
Hi Andrew,
Thank you for the positive review! We appreciate the feedback and we're glad you're happy with our product and service.
Best wishes,
Verdant Customer Service
Reply from Verdant
Hi David, thank you so much for the great review. We're pleased you were happy with our service. If we can help with anything else in future, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
Delivered to the wrong address
Delivered to the wrong address - still trying to recover the item. Suggest you use a better delivery company in future (not Whistl)
19 November 2023
Reply from Verdant
Thank you for the feedback, I'm very sorry to learn that the courier delivered to the wrong address. I have followed up with the manufacturer who uses Whistl to sort this asap.
Best wishes,
Verdant Customer Service
They contacted me to let me know if I…
They contacted me to let me know if I delayed my order I could take advantage of a Black Friday discount. Excellent customer service.
12 November 2023
Reply from Verdant
Thank you for the fantastic review! We're delighted you were happy with our service. If we can help with anything else in future, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
Great products, excellent service
Stocked up on garden essentials after moving house - quality products and speedy delivery. Will definitely use again for all my future gardening needs.
9 August 2023
Reply from Verdant
Thank you Thomas for the fantastic review! It's great to hear you enjoyed your experience shopping with us. If we can help with anything else, please don't hesitate to get in touch. Happy gardening!
Best wishes,
Verdant Customer Service
Reply from Verdant
Hi Alan, thank you so much for the great review, we really appreciate it! We're glad you enjoyed your experience shopping with us. If we can help you with anything else garden-related, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
Reply from Verdant
Thank you Emily for the positive review! We really appreciate the feedback. Please don't hesitate to reach out if we can help with anything else.
Best wishes,
Verdant Customer Service
It was a great experience!
It was a great experience despite couple hiccups. Chris was very helpful and promptly supplied me with missing parts. Delivery was extremely fast and now I am a happy owner of new Maze 180 lt tumbler composter, which is currently working on the first batch of compost. Highly recommended!
6 October 2023
Reply from Verdant
Hi Nina, thank you for the fantastic review! We really appreciate the feedback and your patience while we sorted the missing parts. If we can help with anything else, please don't hesitate to get in touch. Happy composting!
Best wishes,
Verdant Customer Service
Happy with the green box.Theprompt
The delivery was very prompt, and well packed.
I haven’t opened it yet as it is my Christmas present, but I bought one the same in a sale recently, and was so impressed. There were no instructions as the packaging didn’t come with it, but we managed to put it together.
I was so pleased I had to have a second one.
We have had endless trouble with wooden compost bins as they seem to fall apart on a regular basis, so I was delighted to find a sturdy plastic one, and hope that, and my second one last for years and years!
21 October 2023
Reply from Verdant
Thank you for the positive review, Alex! It's great to hear you're enjoying using your composter. If we can help with anything else, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
Hotbin composter 200 was a competitive…
Hotbin composter 200 was a competitive price from Verdant.Dispatched promptly. If I had been given a tracking number, or knowing that DPD were delivering the order I would not have had to ask Verdant when it would arrive. DPD have an excellent record. Thank you Verdant.
19 October 2023
Reply from Verdant
Thank you for the positive review! We're glad you're pleased with your Hotbin composter 200. We're sorry about the delay with your DPD tracking number. We'll endeavour to provide this more quickly in future. If we can help with anything else, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
very efficient
9 October 2023
Reply from Verdant
Thank you for the great review! We appreciate the feedback. If we can help with anything else, please don't hesitate to get in touch.
Best wishes,
Verdant Customer Service
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