Veremark Reviews 329

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly platform and the straightforward, efficient process. Many people appreciate the quick response times and the helpful, professional staff, noting that communication is clear and timely. The service is often described as smooth and stress-free, making tasks like background checks easy to complete. However, some customers also noted occasional issues, such as checks getting stuck or emails not being sent to previous employers. A few people mentioned difficulties with customer service closing tickets without input or a lack of replies from account managers. There were also instances where documents in foreign languages caused confusion, and some found the process for inputting candidate information to be inefficient.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use,... See more

Response time

Clients share positive opinions on response times, with many praising the fast results, timely updates, and... See more

Service

Users describe positive interactions with service, highlighting its clarity, efficiency, and professionalism.... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't say anything bad. The process was straightforward; simple to understand and easy to follow. The only issue i had was ID verification, however that is by no means the fault of Veremark but rat... See more

Rated 5 out of 5 stars

The background check process handled by Veremark was very smooth and straightforward. The platform was modern, user-friendly, and made it easy to upload all the required documents. Everything was clea... See more

Rated 5 out of 5 stars

I was an employee who was checked by Veremark. For me the process was very smooth and clear. I also asked two of my current colleagues to be referees who can prove my current job and experience — the... See more

Rated 5 out of 5 stars

All good! I was able to fill in all the information in one day because I already had most of it from previous background checks I’ve done with other vendors. The main difference is that other compani... See more


Company details

  1. Recruitment

Written by the company

Veremark is a leading global background screening and pre-hire checks platform dedicated to helping organisations make informed hiring decisions. We offer a comprehensive suite of verification services, including employment history, criminal record, and reference checks, in over 180 countries. Our user-friendly platform simplifies the screening process, helping you hire with confidence while ensuring data protection and compliance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I wish I'd read the most recent reviews…

I wish I'd read the most recent reviews on here.

Started off well - product and service looks slick and I sailed through the process of setting up my first background check (on myself for my company!)

The candidate process was similarly pain free and I was very happy up to that point. Things then started to go wrong. A couple of the checks that should have been automated seemed to get stuck and the employment background checks didn't send any emails out to old employees. There's no way of "unstucking" the process, or editing the details once they're submitted.

My first few emails to support got a response of "we're checking", followed by total silence. Over a week later and the processes are all still stuck. I've effectively paid £150 for the privilege of filling in a form, sending my sensitive personal data to a website and costing myself hours of work.

Avoid.

16 June 2025
Unprompted review
Veremark logo

Reply from Veremark

Hi Ben, Apologies you seem to have had a poor experience here. We would love to help as is very out of the norm. Please feel free to email me directly on dan@veremark.com as the Founder & CEO and would love to get this sorted for you. I will also write to you directly. We appreciate your feedback.

Rated 1 out of 5 stars

Never asked this company to contact me

Never asked this company to contact me, i dont know where you fish your email database from but remove our email address please and stop contacting us!

25 June 2025
Unprompted review
Veremark logo

Reply from Veremark

Hi Vincent, we may have contacted you because a candidate gave us your details as a reference or past employer. We apologies for any inconvenience either way. Thanks

Rated 2 out of 5 stars

Started out fine, now: to avoid

Everything was going well in the beginning - our account manager was responsive, service was going fast, everything was fine. Seamless.

Then, in the last two months:
1) we have received zero replies to our repeated emails to the account manager
2) their customer service is just closing our request tickets without any input, despite us following up on them asking for help or at least reason for the lack of input (closing without feedback)
3) our employees are being re-contacted about document/information submission AFTER they have started with us two months ago (?!)
4) there are checks 'in progress', opened since April with no input, questions or follow up from Veremark; we have no idea what's going on in there - the only option we have is to close these checks and not get full information on the background

TL;DR: it was fine in the beginning, then no progress or contact from Veremark and re-contacting people who already started working for us. Looking for a different service provider, happy we didn't sign a long-term contract with them. To avoid.

9 June 2025
Unprompted review
Veremark logo

Reply from Veremark

Dear Valued Customer, I am sorry to hear about your recent experiences with Veremark. I would love to help put it right and get us get back on track. It certainly sounds like something has changed here with your Account Manager. As one of the Founders of Veremark, I guarantee if you write to me dan@veremark.com then we will get this sorted for you asap. Hope to hear from you soon.

Rated 1 out of 5 stars

Doesn't align with ISCED standards

I do not recommend using this service for those who have to verify their education qualification received in Europe. The service is fully automated, but it seems they have difficulty to assess original documents in foreign languages and supplementing documents properly. There is discrepancy between the EU qualification standards and Veremark categorization system, that doesn't align with ISCED standards.

29 May 2025
Unprompted review
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Reply from Veremark

Hi Ida,

Thanks for your feedback. As we've shared on email, the check that you ordered was for a MOM education check, where we have to follow the standards mandated by the Singapore authorities on us.

While we understand that you would like us to use a different standard (ISCED (1997)) to amend the result of the UK equivalent field for your qualification so that you can be awarded higher points under Singapore's work pass evaluation framework, we are unable to make the change you're asking of us due to the mandate we've received from the authorities.

On the other hand, if you're ordering purely a non-MOM education verification report, then we can most definitely look into the change that you've asked for as it is a reasonable request.

Our team has also gone the extra mile to put your case forward to the MOM officials-in-charge, and even met with them in-person to explain your justification using ISCED and all the other international frameworks that you've provided to us in making your justification for a change. No fees were charged for these extra consulting services beyond the S$90 that you paid for your school verification and report processing.

We understand your frustration that led to you posting this review, but we hope you can understand how Veremark is not in a position to make a change that overrides the authorities' decision in your case. MOM has also repeatedly reminded us once more that we are to follow their standards; any deviation from the norm is not a decision that we are allowed to make.

As advised, MOM has also informed us to tell you that you may request for a SOC to put forward your case during your appeal stage with them.

This is truly the maximum that Veremark can do for you on your request, including bringing it up directly to the relevant authorities in-person.

We hope this helps.

Rated 2 out of 5 stars

I’m currently working with Veremark as…

I’m currently working with Veremark as a candidate for academic verification. While they state that the authentication process takes 10–14 business days, today is my deadline, and I still haven’t received any updates.

From the progress I’ve tracked, Veremark has been repeatedly sending emails to the same university contact without getting a response. I find it frustrating that no alternative method was tried, especially given the urgency. If one channel isn’t working, there should be a backup plan.

As a candidate, every day counts—especially since this verification is just one step before my EP application with MOM. I’m very disappointed with Veremark’s handling of this matter.

2 May 2025
Unprompted review
Veremark logo

Reply from Veremark

Dear HE, Thanks for your feedback. Veremark certainly tries all available channels to reach the university or higher education. Some schools will only have the one approved route for us to reach out to them through.

The typical process time is between 10 to 14 days - however we do also state the certain countries may take up to 20 days. If you would like to share any further feedback or if I can help further at all then please feel free to email me directly at Dan@veremark.com

Rated 1 out of 5 stars

I've had the misfortune of having to be…

I've had the misfortune of having to be verified by this company. They require me to provide two employer referees - serms fair. But then my referees tell me that they've been sent lengthy and highly detailed forms to fill in. One of them sent me a screenshot and they're not kidding. No ex employer has that much time spare to answer in-depth questions such as: what all my tasks were, how well I performed them, what was my ability to learn new tasks and show initiative, on a scale of 1 to 10 how well do I handle pressure, what are my main strengths, what areas could I improve in, how would they describe me as a person, and many, many more. Entire pages of questions like these! That's far too much information to ask for and completely unreasonable.

20 March 2025
Unprompted review
Veremark logo

Reply from Veremark

Dear Declan, Unfortunately the questions are set by your new prospective employer not by Veremark.

It is their choice on both the questions asked and length of questions.

We appreciate your feedback and we do provide guidelines to our clients on the length of questionnaires they should use.

If given, that given the above is outside of our area of influence or control, if you might reconsider your review then that would be very much appreciated.

Rated 1 out of 5 stars

Worst site

Worst site

They don't respect there clients and don't even maintain privacy

8 November 2024
Unprompted review
Veremark logo

Reply from Veremark

Dear Ajm, Many thanks for your feedback however we can assure you that Veremark maintains the highest level of GDPR compliance and is fully ISO27001 and Soc2 certified to ensure your's and our client's data is fully respected and protected. We wish you the best and if you would like to know more about our data protection policies then please feel free to contact me on dan@veremark.com

Rated 5 out of 5 stars

Veremark - A team of attentive, communicative and competent professionals.

I engaged Veremark to independently authenticate the academic qualifications for my staff. From the start, the team was extremely responsive and they not only provided very prompt responses but were extremely reassuring and professional in their feedback and action. Their high competence and clear feedback right through the process was evident and it was sheer joy to have worked with them. Thankyou Aanchal and team for a job very well done.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

If I have zero rating I will have to…

If I have zero rating I will have to gave to Veremark absolutely time waster what I experience it’s some kind of joke,more then 5 time up load my new chip British passports NI driving license proof of address & keep getting mails can I load my passports & NI and the recruitment company is worst then that keep bum batting's emails to me your I’d fail’s putting stress & non stop phones calls make me uncomfortable,what a hell experience coming across with Veremark 👎👎👎👎.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Didn't take forever to submit my documents

I recently got hired and Veremark was used as the platform to upload my documents. The submission went well as the platform agent assisted me by giving brief and clear instructions on what to do and where to upload my documents. Uploading is super easy as well and I did not experience any lag or loading issues. I was able to finish passing all requirements within an hour.

17 July 2024
Unprompted review

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